Organisational Chart May 2017

Aviation Support Branch

The Aviation Support Branch is primarily concerned with the Commissioner's priority of reducing crime. Other services and operations which PolAir provide support include; searches for missing persons (including missing children, the elderly and bushwalkers), vessels or aircraft, offenders, operations targeting crime, specialised rescue missions, reconnaissance tasks and counter terrorism operations.

Modern technology adapted by PolAir include specialist equipment such as rescue winches, nite sun searchlights (30 million candle power), Forward Looking Infra Red (FLIR), high definition video camera system, downlinking of live video, digital radio systems and advanced inter-grated touch screen digital glass cockpits with Global Positioning Satellite (GPS) navigation systems.

The PolAir fleet consists of 5 helicopters (PolAir 1, 2, 3, 4 and 5) and 2 fixed wing (PolAir 6 and PolAir 7) aircraft and services the NSW Police Force across an area of approximately 800,000 square kilometres.

Counter Terrorism and Special Tactics

The Counter Terrorism & Special Tactics Command is responsible for NSW Police Force’s preparedness for, prevention of and response to the threat of terrorism in NSW. The Command also provides tactical support to general policing throughout the State. The Command’s response comes from four major groups; Anti Terrorism & Security Group, Coordinated Response Group, Operations Group and the State Protection Group which are administratively supported by a Business Support Unit.

Anti Terrorism & Security Group

The Anti Terrorism & Security Group has responsibilities in countering and responding to terrorism through investigative and intelligence operations and provides State security through dignitary and witness protection. The Terrorism Intelligence Unit provides strategic and tactical intelligence support to the Command which includes risk and threat assessment.  The Terrorism Investigations Squad works in partnership with the Australian Federal Police, Australian Security Intelligence Organisation and the NSW Crime Commission to investigate all threats (or acts) of terrorism impacting on NSW. The Protection Operations Unit coordinates security operations within NSW for Internationally Protected Persons and public dignitaries considered to be at risk. The Unit provides specialist advice in the planning and response arrangements to major events which may be at risk of terrorism. The Witness Security Unit is responsible for the administration and management of the NSW witness protection program.

Coordinated Response Group

The Coordinated Response Group brings together a number of operational units and the Command’s resources responsible for coordination within the NSW Police Force and external agencies that have responsibilities in relation to a response to terrorism. The CT Response Unit is responsible for the ongoing development and maintenance of capabilities as defined under the National Counter Terrorism Plan. The Protection Programs Unit is responsible for the delivery of counter terrorism specific protective security strategies through the Critical Infrastructure Protection Unit. The Business Contact Unit provides liaison established to facilitate communication between the NSW Police Force and members of the private business sector (see website : This Unit also has a security advisory capability. Counter terrorism training exercises in NSW are managed through the Exercise Management Unit. 

Operations Group

The Operations Group provides operational support to the Command through a number of proactive units. The Community Contact Unit employs the Command’s community engagement strategy by engaging with communities to promote positive partnerships and increased understanding of NSW Police Force counter terrorism response arrangements. The Unit acts as the conduit for reciprocal information flows between the Command and communities who may fall victim to terrorism, those likely to be impacted by the police use of terrorism powers or communities with persons at risk of radicalisation. Through the Education & Training Unit, the Command ensures that both police and external bodies are educated in relation to terrorism trends and threats. The Strategy Unit researches and evaluates local, national and global trends to provide awareness of the current and future environments. The Security Management Unit provides a protective security service to selected NSW Police Force and State Government complexes, ensuring an overall safe and secure working environment for personnel, property and information.

State Protection Group

The State Protection Group provides a wide range of specialist policing services in support of operational police throughout the State, which are beyond the scope and capability of police generally. The Tactical Operations Unit and Negotiations Unit provide extraordinary response to the resolution of high risk situations on a domestic and counter terrorism level. The Rescue and Bomb Disposal Unit provide general rescue,  land search coordination, bomb (improvised explosive device) response and operational support services. The Dog Unit provides general purpose and tactical dogs services as well as drug, firearms, explosives and cadaver detection capabilities. The Police Armoury supply and maintain police firearms, weapons systems, ammunition & provide specialised armourer engineering services.

Business Support Unit

The Business Support Unit provides services designed to allow the Command’s operational members to carry out their frontline duties with the maximum support available and the minimal intrusion of administrative processes. These services involve applying human resource, financial and budget management, rostering and general administrative functions, security system management and property maintenance services in support of the Command. The Unit also facilitates logistical and purchasing support to meet the members’ day to day operational needs.

Dog Unit

The NSW Police Dog Unit was formed in 1932 and provides a support service for all operational police in NSW. The Unit’s aim is to provide specialist canine services such as general purpose, drug, firearms/explosive detection and human remains dogs. NSW Police Dogs are amongst the best trained in the world.

The Unit uses various breeds of dogs including German Shepherd, Labrador, Rottweiler, Malinois and is currently introducing English Springer Spaniels.

Visit NSW Police Dog Unit Facebook page

If you need to contact the NSW Police Dog Unit please call the number listed below. If you need to report a crime or emergency, please click the Contact Us section of this site for more information. In an emergency dial Triple Zero (000).

Ph: 02 9541 9744
Fax: 02 9541 9712

Firearms Registry

The Firearms Registry is part of the NSW Police Force and is responsible for administering the Firearms and Prohibited Weapons legislation.

Our mission is to increase community awareness and education in relation to firearm and prohibited weapon related requirements by providing the community with information on the possession, use and safe storage of firearms and prohibited weapons.

The Firearms Registry offers a range of services, including issuing firearm licences and permits to individuals, businesses, clubs and dealers, the registration of firearms and the monitoring of compliance of the Firearms Act 1996, the Weapons Prohibition Act 1998 and associated regulations.

Our website provides a range of online services, including the ability to verify a licence or permit, request licence application forms or duplicate firearm registration certificates.  Also available are various Forms and FACT Sheets, including information on obtaining a firearms licence or permit and safe storage requirements.

The Firearms Registry has established a customer service line dedicated to providing customers with comprehensive information and guidance regarding firearm and prohibited weapon related matters. The NSW Police Force Firearms Registry Customer Service Line is open for business between 9:00am and 4:00pm Monday – Friday (except public holidays).

NSW Police Force Firearms Registry Customer Service Line: 1300 362 562

Forensic Evidence & Technical Services Command

The Forensic Services Group (FSG) has over 800 police and civilian staff to provide a state-wide specialist service to support criminal investigators, the community and the justice system through the provision of these services:

  • Collection and analysis of exhibits at crime and incident scenes.
  • Scientific analysis, interpretation of evidence and presentation of evidence to court.
  • Identification of persons through fingerprints and DNA to assist in criminal, incident and coronial investigations.
  • Identification of persons through criminal history to provide background information to the court to inform decisions.
  • Criminal record and fingerprint based background checking to assist in placing the 'right persons' in the 'right places' for specific jobs, visas, adoptions, to name a few
  • Provision of forensic intelligence to assist solving crime across boundaries; linking crime across different evidence types and chemical profiling of drug seizures.

Crime Scene Services Branch (CSSB)

The Crime Scene Services Branch provides a specialised technical crime scene support service to all Police throughout New South Wales regarding criminal, coronial and incident investigations. This is achieved by examining, assessing, recording and collecting physical evidence from scenes and items, facilitating scene and item examination by qualified experts, providing a range of advanced forensic research procedures and presenting the findings to Judicial Courts.

Available 24 hours a day, seven days a week attending crime scenes, fire scenes, vehicle collisions and to assist disaster victim identification; examine blood stain patterns; tool, shoe and tyre marks; make photographic comparisons and sketch plans.

In direct support of frontline police, the Crime Scene Services Branch manages the state via 2 metropolitan satellites located at Western Sydney and Sydney (including Chatswood), Scenes of Crime Officers working from Crime Scene Sections and various police stations, and 5 country zones managing a number of decentralised Crime Scene and Specialist Sections. Fingerprint and physical evidence services are provided from these Sections.

The Crime Scene Logistics Unit (CSLU) is responsible for maintaining the capability and ensuring that the CSSB is able to respond to Counter Terrorist incidents and explosion scenes. The CSLU also manages the roles involved within the Disaster Victim Identification process as well as maintaining a bulk store of equipment that may be required during a Disaster Victim Identification response.

Identification Services Branch (ISB)

The Identification Services Branch comprises four sections – Fingerprint Operations, Criminal Records, Specialist Support Section (which includes Forensic Ballistics, Forensic Imaging & Engineering Investigation) and Forensic Intelligence and Results Management.

Fingerprint Operations provides a professional fingerprint examination, comparison and identification service to the NSW Police, other law enforcement agencies and approved bodies through the utilisation of both manual and computerised fingerprint systems.

The Command receives searches, compares and records/identifies the fingerprints of persons charged and fingerprinted throughout NSW. The Branch maintains and updates the National Automated Fingerprint Identification System (NAFIS II), a computerised fingerprint system designed for the searching, identification and recording of both 'charge' fingerprint and latent fingerprint impressions within NSW.

Criminal Records is the central repository for all NSW criminal history information, which forms the basis of an on-line criminal histories computer system for police as well as a criminal histories support service to the Courts and other approved bodies.The Criminal Records Section also provides National Police Checking Services to NSW residents aged 16 years and above for visa, general employment, adoption, some occupational licensing, student placement's and for volunteers working in commonwealth funded aged care facilities.

Forensic Ballistics Investigation (FBIS), Forensic Imaging, and Engineering Investigation also form part of the Branch providing a specialist service to the Crime Scene and Police Investigator including Interactive Scene Recording and Presentation System (ISRAPS), photogrammetry, vehicle identification and examination, ballistics and firearm examination and disposal, and video support.

The Forensic Intelligence and Results Management unit (FIRM) encompasses three (3) main teams, Results (DNA) Management, State Prisoner Testing Team (SPTT) and Forensic Intelligence. These three teams collectively provide on-going support to investigators throughout the state ensuring the accuracy, integrity, and timely dissemination of DNA results and the collection of forensic procedures from prisoners across the state.

The ISB provides operational police with identification information pertaining to latent fingerprints developed at crime scenes; maintenance of the computerised criminal histories system; comprehensive technical evidence and advice relating to ballistics and firearms; state wide support in capturing incident scenes and with video and digital images; the mechanical examination of any form of motor transport; and the management of DNA results and forensic procedure training and testing.

Criminal Records Section

Strategic Forensic Support Branch (SFSB)

The Strategic Forensic Support Branch (SFSB) delivers timely, quality, innovative science, technology, systems and processes in support of the FSG Identification Services Branch (ISB), the Crime Scene Services Branch (CSSB) and front line policing. The branch also provides high level Executive support and advice concerning forensic science and technology.

The SFSB exists to:

  • Bring together all FSG projects under one overarching centralised Unit enabling the streamlining of processes and practices; this will ensure that the FSG Command enjoys a uniform project standard with full clarity of mission and architecture;
  • Identify potential business improvement opportunities in processes and systems to support and streamline FSG and front line Policing;
  • Integrate experienced training and quality-focused staff with CSSB personnel ensuring the fast transition of good, sustainable, scientific practices to CSSB and ISB, underpinned by sound training standards, compliance and evidence-based research;
  • Renew the focus on innovation and targeted research which will provide a valuable resource for the Executive, (particularly through the ICT Governance structure), highlighting emerging national and international science and technology (S & T) tools, trends risks and challenges, as well as opportunities for collaboration with other forensic and educational institutions;
  • Provide and facilitate policy and legal services to assist and manage policy development and legal advice including that surrounding MOU agreements and procurement issues; and
  • Limit duplication and maximise leverage off shared expertise and collaborative arrangements within an environment of financial constraint.


This page sets out information about legal proceedings relevant to the NSW Police Force.

The NSWPF has two different Commands that provide legal services – the Police Prosecutions Command and the Office of the General Counsel.

Visit Subpoenas/Notices to Produce to access information about subpoenas.

Visit GIPA Act / FOI to access information about applications.

Criminal Prosecutions and AVO matters

The Police Prosecutions Command is responsible for the prosecution of criminal proceedings, applications for apprehended domestic violence orders and other associated application proceedings (section 219 of LEPRA, confiscation of proceeds of crime) in the Local Court and Children’s Court of NSW.

Representations by lawyers acting for persons who have been served with a court attendance notice should be directed to the Commander the of the relevant Police Area Command, Police District or Specialist area responsible for the informant police officer.

Find your Police Area Command, Police District or Specialist area


Criminal prosecution appeals

Appeals filed in the District Court, Supreme Court or Court of Criminal Appeal connected with prosecutions in the Local or Children’s Court are generally handled by the NSW Director of Public Prosecutions (DPP). Court documents commencing an appeal should be served on the NSW DPP.

Where a prosecution, connected with an Commonwealth offence or Land & Environment offence (contravene noise abatement direction), was conducted by a Police Prosecutor, the NSWPF is generally responsible for conduct of an appeal to the District or Supreme Court

Please serve court documents on:

Appeals to the District Court or Supreme Court connected with AVOs, costs orders, forensic procedures & judicial review

Appeals connected with AVOs, costs orders and forensic procedures are coordinated by the NSWPF Office of the General Counsel.

Court documents commencing an appeal should be served on Office of the General Counsel.

02 9506 5199

Locked Bag 5102

Parramatta NSW 2142

Civil proceedings

Claim against the State of New South Wales

In accordance with section 6(1) of the Crown Proceedings Act 1998 (NSW) civil proceedings against the Crown under the title of “State of New South Wales” are required to be served on the Crown Solicitor.

Proceedings against the Commissioner of Police, NSW Police Force or an individual police officer or employee

(Including Industrial Relations Commission, NSW Civil & Administrative Tribunal, Administrative Appeal Tribunal, civil proceedings in the Local Court, District Court, Supreme Court and Federal Courts)

Please serve summons or other originating process on the Office of the General Counsel and not individual police stations.

02 9506 5199

Locked Bag 5102

Parramatta NSW 2142

Urgent matters – injunctions

Where there is a need to serve the Commissioner of Police an injunction please telephone 02 9506 5199 and email a copy to

This office and email account is only monitored during business hours.

For urgent matters after hours – please also telephone 02 9506 5199.

Proper name for the NSW Police Force

The proper name or style is: “Commissioner of Police, NSW Police Force”

Marine Area Command

NSW has a large and busy coastline leading to an expansive system of waterways. The NSW Police Marine Area Command's (MAC) responsibility extends to all coastal area's of NSW to 200 Nautical Miles out to sea. From the earliest days of settlement, the state has required a dedicated water based policing service. The services provided by MAC are similar to those carried out by land-based police, including crime prevention and detection,search and rescue.

Police vessels and personnel are strategically located at important commercial and leisure ports with the base at Balmain on Sydney Harbour.

You can find the water police at Broken Bay, Newcastle, Port Stephens, Coffs Harbour, Botany Bay, Port Kembla and most recently Eden. Some remote country waterways are serviced by their Local Area Commands.

Our Water Police hold the distinction of being the first civilian form of policing established in NSW. In 1789, one year after the colony was founded, Governor Phillip created a 'Row Boat Guard' to patrol Sydney Cove for smugglers and convicts attempting to pass letters to ships anchored in the harbour.

By 1830 an independent Water Police Force was operating. It was merged, with all other Police units, into the NSW Police Department in 1862. In the late-19th century, the Water Police entered the 'modern era' of combustion engines with two steam launches, the 'Bileola' and the 'Argus'. These were used for nearly 35 years before they were replaced with motor launches.

With the introduction of the NSW Police Marine Area Command in July 1999, equipment includes 11 sea going craft and a number of smaller boats, all with electronic navigational aids. MAC comprises, including operational water police, marine intelligence unit, marine crime prevention officer, divers, detectives and the marine operational support team (MOST)

With an increasing amount of commercial shipping and the immense expansion in the number and type of leisure craft on our waterways, the Water Police are being called on more and more to drive down marine crime.

Their duties include:

  • policing the waterways of NSW to reduce marine crime
  • protecting life and property, both at sea and on inland waters
  • overseeing aquatic events and controlling spectator craft
  • coordinating search and rescue off the coast of NSW
  • carrying out diving operations and underwater searches for missing persons and evidence
  • maintain and service police launches
  • addressing marine crime prevention issues
  • safety and compliance reinforcement

Mission Statement

To be the premier Marine Law Enforcement Command in Australasia and to provide professional service to the community to reduce marine crime and maintain search and rescue effectiveness.


NSW Police Marine Area Command
4 Jubilee Place
Balmain. 2041
Ph 02 93207499

Communications and Security Command

The Communication and Security Command is under the leadership of Assistant Commissioner Kyle Stewart.

The Command supports frontline police with modern/contemporary and effective communications and business technology systems provided by expert and professional technical personnel and services with modern and effective communications systems provided by expert and professional customer service personnel

What we do

We support frontline police in a number of ways, providing:

  • quality, 24 hour, 7 days per week radio coverage throughout the state.
  • emergency response to major incidents (both natural and man made) by co-ordinating the initial response, tasking of combat agencies and the collation and dissemination of information.
  • a state of operational readiness where technicians are capable of being deployed state wide to establish communications in respect of major incidents and covert operations
  • networked information systems enabling continuous secure access to comprehensive and detailed data accessible via a range of mobile and fixed modes
  • an ancillary intelligence-gathering agency that disseminates the 'value added' information received from the community to Local Area Commands and specialist investigative units.

We support the community in a number of ways, providing -

  • a timely Triple Zero (000) emergency telephone service to members of the community with a guarantee that their call for assistance will be responded to promptly.
  • an alternative telephone service to members of the community to report less serious incidents
  • a switchboard service to members of the community to enable contact with the diverse range of NSWP business units and personnel
  • a service that accepts anonymous information from members of the community to report matters that could relate to criminal activity.

Who we are

The Communication and Security Command comprises:

Radio Operations Group (Police Radio - Operational)
  • 24/7 Radio Dispatch Centres (VKG) at Sydney, Penrith, Newcastle, Oak Flats, and Tamworth
  • Duty Operations Inspector (DOI)
  • Public Information and Inquiry Service (PIIC)
  • VKG Operator Training Services
  • VKG Rosters Team
Radio Operations Group (Mon-Fri) contact details

Level 4 Western Side, Sydney Police Centre (SPC)
151-241 Goulburn St
Surry Hills 2010
Phone: 02 9285 3807

Communications Group (Police Radio - Technical)
  • Wireless Technology (Management of NSWPF Radio Network)
  • Radio Site Management
  • Metropolitan Wireless Network Services
  • Regional Wireless Network Services
  • Radio Engineering Services
  • Radio Communications Maintenance (Capital Works) Program
Communications Group (Mon-Fri) contact details:

Level 4 Eastern Side, Sydney Police Centre (SPC)
151-241 Goulburn St
Surry Hills 2010
Phone: 02 9265 4502

Operational Information Agency
  • External Information
  • Crime Information
  • Court Notices
  • Community Tracing
  • Professional Standards
  • Business Team
Operational Information Agency (Mon-Fri) contact details

c/o Locked Bag 5102
Parramatta 2150
Phone: 02 8835 7766

PoliceLink Command
  • Triple Zero (000)
  • Police Assistance Line (131 444)
  • NSW Crime Stoppers (1800 333 000)
  • Child Wellbeing Unit
  • Customer Assistance Unit (1800 622 571)
  • For international callers: +61 2 4352 0444
PoliceLink Tuggerah contact details:

PO Box 3427, Tuggerah NSW 2259
Phone: 131 444

PoliceLink Lithgow contact details:

PO Box 445, Lithgow NSW 2790
Phone: 131 444

Police Band

The NSW Police Band

The NSW Police Band was established in 1895 and is the longest standing concert band in Australia. It is a full-time unit with professional musicians who are employed as Special Constables and is one of the few areas within the NSW Police Force which provides high-profile public relation support and activities to the NSW Police, both State and Federal Governments and the community of NSW. In doing so it assists in forging stronger links between the Police and the people of New South Wales.

The band have performed for many Royal occasions, Papal visits, Presidents of America and China as well as Heads of State and dignitaries from virtually every nation of the world.

The band has now evolved to incorporate 10 different ensembles which are utilsed for varied performances and activities. The largest is a 33 piece Concert Band with our star vocalist Belinda Parsons who recently appeared on the popular Television program "The Voice" who perform at outdoor concerts, major recitals, concerts at schools and nursing homes, and collaborates extensively with charitable organisations.

The Marching Band as the name suggests is utilised in many ceremonial and parade activities. Parades include Police Recruit graduations, State Government protocol events, Anzac Day and Remembrance Day. Working in close association with the NSW Mounted Police regularly to perform the famous Police 'Musical Rides', a major attractions such as the Sydney Royal Easter Show. The band has also performed at numerous 'Ticker Tape' parades for the Australian Cricket, Hockey, Rugby Union and most recently Sydney Swans team, Commonwealth and Olympic athletes.

The Big Band consists of musicians including our vocalist who are a highly entertaining stage band performing with leading Jazz artists such as James Morrison, Demi Hinds....

The Rock Band consists of 9 Musicians including our vocalist who's popularity is on the increase with them being requested at many Police and corporate functions and fund raisers. They play the latest cover songs with music specially arranged in-house to include the added extra sounds of the saxophone, trombone and trumpet.

Our Jazz Combination consist of 3 to 5 musicians is also gaining popularity due to their vast and varied musical talents. They are utilised for many Police and corporate events where a quiet dinner music is required.

The Wind Quintet consist of 5 musicians who are also gaining popularity for quieter occasions who add that extra sophistication by providing classical chamber music to a prestige’s event.

The Brass Quintet consist of 5 musicians who provide Brass to your brass...

Our Low Brass Quartet consist of 4 musicians who provide low brass to your function....

The Mixed Ensemble provide a mixed bag of musical support for your next function.....

Last but not least our Electronic Ensemble (DJ) provides a modern style of recorded music which on occasion is coupled with live instrumentation. It is utilised in High Schools and most recently on a float in the Gay Mardi Gras parade providing musical support with our vocalist and live instruments for the marching Police at the Mardi Gras.


The NSW Police Band welcomes enquiries regarding bookings of any of its ensembles.

Contact can be made directly to our Events Coordinator by Phone on (02) 9557 2090, Fax on (02) 9557 2507, email:

Pipe Band

The NSW Police Pipe Band consists of serving and retired members of the NSW Police, as well as musicians from the broader community. Although not part of the NSW Police Force Band, the Pipe Band supports the NSW Police Force at important events such as ANZAC Day and Attestation Parades.

The band was formed in 1946 by Commissioner William John MacKay after an appeal from some experienced police pipers and drummers to establish a Highland pipe band.  To honour their founder and patron, the band adopted the ancient tartan and the crest of Clan MacKay. The clan motto "Manu Forti" translates to "with a strong hand."

The NSW Police Pipe Band has performed at Royal and State events both internationally and locally. As the State Pipe Band of NSW, the Band may at the request of the Governor NSW perform at Government House; and other ceremonial engagements at the request of the Commissioner of Police.

Now in its 72nd year the New South Wales Police Pipe Band returns to the Royal Edinburgh Military Tattoo in Sydney for the third time.  The band has performed twice in Edinburgh; first in 1975, and again in 2017 and is looking to travel overseas again to represent the NSW Police Force.

The band may be available to perform at community or private events in several formats including entire band in full Highland dress or modified police uniform [shirts & kilts],  mini band [3-4 pipers and 1-3 drummers], or single piper for events including weddings or funeral.

Find out more, visit the NSW Police Pipe Band Website, Facebook page or view their Instagram page.

PoliceLink Command

PoliceLink Command encompasses:

  • Triple Zero (000)

    If you need Police, Fire or Ambulance in an emergency call Triple Zero (000)

    When you should call Triple Zero (000)?

    • When a life is in danger
    • A crime is happening now
    • When the event is time critical
  • Police Assistance Line (131444 or

    If you are a victim of a crime, other than in life threatening or time critical emergency situations, you should contact the NSW Police Assistance Line (131444) or report online through the NSWPF Community Portal (

  • NSW Crime Stoppers

    Crime Stoppers provides members of the public the ability to report information on criminals and or criminal activity. You can report on line or phone 1800 333 000.

  • Customer Assistance Unit

    This unit receives, and processes written or verbal compliments and complaints in relation to the NSW Police Force. The unit operates Monday to Friday from 8am to 4pm.

  • NSWPF Child Wellbeing Unit

  • Information Access Applications (GIPA Act)

  • NSWPF Switchboard

Contact Details

Phone: 131 444
Interstate callers: 1800 725 631
International callers: +61 2 4352 0444

Postal Address Tuggerah: PO Box 3427, Tuggerah NSW 2259
Postal Address Lithgow: PO Box 445, Lithgow NSW 2790
Postal Address Parramatta: Locked Bag 5102, Parramatta NSW 2124

Service Performance for week 04 -10 March 2019

Triple Zero (000)
15,403 calls: Grade of Service 94% (percentage of calls answered in 10 seconds or less)

Police Assistance Line (131444)
10,631 calls: Grade of Service 81% (percentage of calls answered in 27 seconds or less)

Police Prosecutions Command

Prosecution Operations

Police Prosecutors prosecute about 95% of criminal cases on behalf of the NSW Police Force and various other government agencies in court of summary jurisdiction, enjoying a success rate of 90% or above. They provide advocacy services for victims of domestic and family violence and re available 24/7 to provide operational legal advice to all levels of the NSW Police Force.

Coroners Court

Police prosecutors continue a fine tradition of assisting the State Coroner in the conduct of inquests. They support major policing operations and serious crime investigations with strategic legal advice.

Operational Legal Advice Unit

Police Prosecutions Command has the responsibility for providing specialist support to the field through the provision of timely advice in respect to varying legal issues, and research directed ast addressing inconsistencies and deficiencies in the law.

Covert Applications Unit

Provide advice on applications for surveillance devices and telecommunications interception warrants, assist in preparation of affidavits in support of applications. Provide advice on legal and other issues arising from the use of listening devices and telecommunications intercepts. The Covert Application Section also provides support for Controlled Operations and Extraditions.

Executive Legal Support Unit

Provide legal advice at the corporate level. This includes advice to the NSW Police Force Executive on Cabinet Minutes, Bills and external correspondence and legal advice to commands on corporate policies, procedures and SOPs.

Prosecution Support Unit

The Prosecution Support section comprises of The Prosecutors Training Unit, Brief Managers and Court Processes Unit and Professional Development Unit.

Prosecutor Training, Police Prosecutions Command, currently provides trainee police prosecutors with the training, education and professional development they need to perform the duties of a Police Prosecutor.  Successful completion of the Prosecutor Education Program has for many years, been an essential prerequisite for appointment to the position of, Police Prosecutor.

Brief Managers and Court Process unit are responsible for special legal projects by Police Prosecutions relevant to Service wide legal education, IT legal enhancements and improved legal processes, as well as carriage of projects aimed at the strategic development of Police Prosecutions itself.

The Professional Development Network is designed to ensure police prosecutors maintain a high level of superior knowledge. The Professional Development Network consists of the Professional Development Coordinator (PDC) and a number of Professional Development Officers (PDO)

Accelerated Prosecutor Recruitment Program

Police Prosecutions Command recruit police officers and law students (through our Accelerated Prosecutor Recruitment Program - APRP) with the aptitude to become police prosecutors. Prior to 2008, law graduates were not able to become police prosecutors without first spending at least three years performing other police duties. Under the APRP, the NSW Police Force is now recruiting law graduates and fast tracking them into prosecuting.

Current trainee classes are made up of experienced operational police officer and APRP students who have completed their period as a probationary constable. Both groups draw strengths from each other.

Professional Standards Command

The Professional Standards Command (PSC) is a specialist command that reports to the Deputy Commissioner Investigations & Counter Terrorism.  The PSC has responsibility for setting standards for performance, conduct and integrity within NSW Police.  The core business aims of the PSC are:

  • Promoting professional standards.
  • Investigating serious criminal allegations, corruption, and high-risk matters where police officers may be involved.
  • Identifying and responding to high-risk behaviour in people, places and systems where misconduct is a factor.
  • Promoting and supporting fair, consistent and effective management of all staff.

The functions undertaken by the PSC to achieve these aims are:

  • Providing advisory, consultancy and review services with respect to investigations, critical incidents, complaint management and employee management.
  • Applying investigation, intelligence and integrity testing resources according to risk based prioritisation.
  • Developing and applying intelligence to identify and support professional standards through analytical support, audits, assessment of probity issues, and strategic research.
  • Developing, or contributing to, reference materials, standard operating procedures, policies and training that support professional standards and the application of best practice.
  • Acting as a primary point of contact within NSW Police for agencies such as the Law Enforcement Conduct Commission (LECC), the NSW Coroner, the Independent Commission Against Corruption, and the Office of the Childrens' Guardian.
Compliments, Concerns and Complaints

You can contact NSW Police's Customer Assistance Unit on 1800 622 571 (free call, statewide) if you wish to register a compliment, concern or complaint in relation to NSW Police.

Public Affairs Branch

Public Affairs supports NSW Police and is responsible for:

  • Media and issues management
  • Internal communication
  • Proactive communications and marketing projects targeting internal and external stakeholders
  • Overseeing the Sponsorship and Endorsement Policy and Media Policy
  • Overseeing the corporate image and branding including the use of the police insignia and the design and production of support materials
  • Operational support to investigations through media liaison and multimedia production
  • Public relations expertise including event management and website management
  • Market research
  • Film and TV liaison
  • Corporate photography

Media Unit

What we do

The Media Unit provides a media advisory service to police and journalists, ranging from over-the-phone advice to attending major crime scenes and managing critical issues.

The unit manages the media at major crime scenes and disasters, provides a daily briefing to the senior executive service, manages media enquiries, produces media releases , coordinates press conferences, organises launches and provides strategic advice, focusing on how media opportunities can be best managed for investigative purposes.

Contact the Media Unit - Public Affairs:

Mailing address: Locked Bag 5102 Parramatta NSW 2124

Corporate Communications Unit

What we do

The Corporate Communications Unit is responsible for 6 key support areas of NSW Police:

  • Internal communication via the intranet and Police Monthly
  • Public relations support including event management and community and inter government agency liaison
  • Corporate branding including the use of the police insignia, design and photography
  • NSW Police image including assisting the film and television industry with using the police image "on camera" 
  • Multimedia production
  • Overseeing sponsorship requirements
Contact the Corporate Communications Unit Public Affairs:

Mailing address: Locked Bag 5102 Parramatta NSW 2124

All general inquiries should be directed to the Executive Director, Public Affairs Level 14, 201 Elizabeth Street SYDNEY 2000.

Special Constables

Special Constables are valued members of the NSW Police Force. Their role is to maintain safety and security of key NSW Police Force premises such as the NSW Police Headquarters, the Mounted Police and other important government buildings such as NSW Parliament House and the NSW Governors House in Sydney.

What are the duties of a Special Constable?
Duties include, amongst others, providing the first point of contact for visitors and police at key protected venues, monitoring electronic access points and  CCTV security footage.

Is training provided?
Yes, before you start your actual employment as a Special Constable you are required to attend paid on the job training.

What are the hours like?
Special Constables work predominately 12 hour rotational shifts  day or night. In addition Special Constables receive approximately five weeks paid annual leave each year. As a Special Constable, you’ll be paid a competitive salary including shift penalties. Salary includes employer’s contribution to superannuation and annual leave loading.

How do I become a Special Constable?
When vacancies occur, they are advertised on JobsNSW website (www. You need to complete an online application.

State Crime Command

The State Crime Command delivers professional policing services to the community of NSW through disrupting, preventing and responding to serious and organised crime.  Led by the Commander, State Crime Command and the Director, Crime Operations the command consists of eight specialist squads each representing a head of discipline for major crime types.  Administrative functions within the command are provided by Business Services, Human Resources and the Professional Standards Unit and other specialist commands with the NSW Police Force.

State Crime Command Squads

  • Drug and Firearms Squad
  • Criminal Groups Squad
  • Organised Crime Squad
  • Cybercrime Squad
  • Homicide Squad
  • Child Abuse and Sex Crimes Squad
  • Financial Crimes Squad
  • Robbery and Serious Crime Squad
  • Drug and Firearms Squad

    The Drug and Firearms Squad lead, manage and conduct investigations into upper level and/or organised criminal activities or networks involved in the supply, distribution and production of illicit drugs and firearms.

    The Squad provides support to other NSW Police Force commands and units in their response to serious drug and firearms crime. This includes providing a professional consultancy and direction to the NSW Police Force response to drug and firearm crime.

    Criminal Groups Squad

    The Criminal Groups Squad and Strike Force Raptor target groups and individuals who engage in serious and organised crime, in particular those who have a propensity for violence. This is achieved with proactive investigations and intelligence based, high impact policing operations with the intention of preventing and disrupting conflicts and prosecuting and dismantling networks engaged in serious criminal activity.

    Organised Crime Squad

    The Organised Crime Squad conducts investigations targeting high level organised crime, disrupting the activity, identifying those criminals and criminal groups engaged in it and effecting their arrest.  

    This includes organised crime activity targeting or connected with licensed casinos, New South Wales racing industries and sporting codes and money laundering activity within criminal groups in NSW.  The squad also provides support and training to investigators to assist in the identification of assets eligible for seizure and forfeiture in accordance with the Confiscation and Proceeds of Crime Act 1989.  In conducting its work, the Organised Crime Squad works with commands within NSW Police Force, Commonwealth, State and Territory Police Forces and other law enforcement partner agencies

    Cybercrime Squad

    Computer related technology is evolving and improving at an incredible rate, with computers, smartphones and the internet now used in every part of our daily lives. Criminals are exploiting these technologies to commit new types of crime and traditional crimes in new ways.

    The Cybercrime Squad leads and drives the New South Wales Police Force response to cyber enabled and cyber dependent crime. The squad is responsible for investigating and prosecuting complex cyber offences requiring advanced technical skill and capability and processes all reports received through the ACORN portal, determining the appropriate course of action. The squad provides specialist assistance to Police Area Commands, Police Districts and other NSW Police Force Commands.

    Homicide Squad

    The Homicide Squad leads and drives the NSW Police Force response to homicide and coronial investigations at all levels. This is achieved through the development of tactical intelligence products, policy advice and the provision of good practice and specialist investigative service for major criminal investigations including murder, suspicious deaths, coronial investigations and critical incidents.

    Child Abuse and Sex Crimes Squad

    No other crimes seem to arrest the attention of the public and media as much as child abuse or adult sexual assault. This is because our community considers these crimes abhorrent and alarming. Abusing children, either by sexual or physical abuse or neglect, is one of the worst offences that can be committed.

    The experience of sexual assault is different for everyone who experiences it, regardless of whether it is committed by a stranger or someone known to the victim. It is like any other major shock or trauma, with a whole range of short, and long term effects for the victim.

    The Child Abuse and Sex Crimes Squad was established to ensure provision of a specialist sexual assault response to support Police Area Commands across NSW.

    Financial Crime Squad

    The Financial Crimes Squad leads and drives the NSW Police Force response to fraud, identity crime, motor vehicle theft/re-birthing (including precious and scrap metal theft) and arson (encompassing structural fires and bushfires).

    This is done through the development and implementation of prevention strategies, proactive and reactive enforcement policy, intelligence products, best practice and provision of specialist investigative services across the three crime disciplines.

    Robbery and Serious Crime Squad

    The Robbery and Serious Crime Squad leads and drives the New South Wales Police Force response to Robbery, Extortion, Kidnap for Ransom, Product Contamination and other Serious Property Crime, including major breaking offences on commercial warehouses and distribution centres and receivers of the property.

    The squad supports Police Area Commands, Police Districts and Regions through the provision of specialist investigative advice. Dependent on the circumstances the Robbery and Serious Crime Squad will provide initial assistance via telephone consultation and has the capability of an on- call response.

    Traffic and Highway Patrol

    The Traffic & Highway Patrol Command is responsible and accountable for the development and dissemination of advice on all matters relating to traffic policy, development, enforcement, education and road trauma. Further opportunity exists for developing initiatives to lower road trauma. The Command organises the NSW Police Force response and advice to all bodies in regards to the development of traffic legislation.

    The Traffic & Highway Patrol Command is responsible for the management of the Corporate Plan, Program 3 - Traffic and is the key contact point for internal and external groups seeking advice on road safety and other traffic related issues.

    The Command also oversights the evaluation of all new technology associated with traffic law enforcement making appropriate recommendations. This includes identifying and deciding upon major acquisitions.

    Traffic & Highway Patrol Command comprises the following seven areas:

    1. The Command Administration

    The Command Administration manages the financial and administrative functions of the Command and also oversights associated traffic-related capital works projects. Within the Command office is the Transport Policy Unit.

    • Transport Policy Unit (TPU) - The TPU consists of a coordinator and an intelligence cell. Its function is to coordinate with the various internal and external transport agencies such as State Rail Authority, and to provide intelligence and analysis to assist in operations. The Unit provides a specific focus on transit related crime.
    2. Operations
    • Traffic Support Group (TSG) - The TSG consists of a small task force of police cyclists, with the primary objectives of providing a high standard, safe and reliable VIP escort service for visiting dignitaries, Heads of State and on other occasions as required. The Group provides a high profile and intelligence driven operational support to Region and Local Area Commands to address road safety and crime issues. It is also used as a strike force to target known critical routes during State operations and holiday periods.
    • Traffic Strike Force - The charter of the Traffic & Highway Patrol Command Strike Force is to target all aspects of road safety impacting upon the road network of New South Wales. The deployment of the Strike Force is based upon intelligence and resources can be deployed across all Local Area Commands within New South Wales. The Strike Force can deploy to any Region or LAC to carry out duties on behalf of the Commander of Traffic & Highway Patrol Command.
    • Aerial Speed Enforcement (ASE) - The ASE is a program run by the NSW Police Force to target speeding drivers within NSW. A NSW Police Force aeroplane monitors the speed of motor vehicles between two marked surveyed lines on the road which are 500 metres apart.
    • Random Drug Testing Unit - The RDTU is responsible for the coordination of the NSW Police Force Drug Testing vehicles and equipment to support state wide operations.
    3. Traffic Policy Section (TPS)

    The TPS formulates State traffic policy and monitors any changes or amendments to legislation. The section participates in the development and implementation of the Australian Road Transport Legislation and has a key role in disseminating it service-wide. The Section interacts with other stakeholders and road safety groups as part of the community consultation process. It formulates policy and standing operating procedures for crash investigation.

    4. Operational Planning Unit

    The Operations Planning Unit is responsible for the assessment and coordination of requests from assistance from the field. Assistance can be provided from Traffic & Highway Patrol Command in;

    VIP Escorts
    HWP / Strike Force Support
    Random Breath Testing / Drug Testing Vehicles.

    The Operational Planning Unit consists of the following:

    • Planning & Intelligence Unit
    • Traffic Research and Intelligence Unit - The Traffic Research and Intelligence Unit collects and disseminates statistical information about fatal, injury and major collisions on NSW roads, including mapping, and maintains an overview to brief the senior executive.
    • RMS Enhanced Enforcement Program Coordinator - The Coordinator manages the Enhanced Enforcement Program and is the central contact and administrative point between the Service and the Roads & Maritime Traffic Management Directorate. 
    5. Investigations
    • Metropolitan Crash Investigation Unit - The Metropolitan Crash Investigation Unit is based at Huntingwood. The Crash Investigation Unit is responsible for the investigation of serious traffic crashes on a 24-hour basis in the Sydney metropolitan area.
    6. Traffic Technology Section (TTS)

    This section is responsible for the evaluation of enforcement technology and development of contracts to supply NSW Police Force with suitable equipment. The Section also manages the following units.

    • Breath Analysis & Research Unit - The Breath Analysis & Research Unit is responsible for maintaining the integrity of the State's breath testing program, including the provision and maintenance of all equipment throughout the state.
    • Blood Sample Unit - The Blood Sample Unit is responsible for maintaining the integrity of the Police compulsory blood alcohol and drug driving programs.
    • Radar Engineering Unit - The Radar Engineering Unit is a NATA accredited laboratory and is responsible for the technical evaluation, acceptance testing, certification, maintenance, servicing and calibration of speed detection and breath analysis equipment.
    7. Transport Management Centre (TMC)

    The TMC is the primary liaison point between Transport for NSW and NSW Police Force in relation to the daily monitoring of the road network and addresses any traffic management issues that may arise.

    Ranks of the NSW Police Force