OPTUS DATA BREACH

If you have been advised by Optus to replace your drivers licence, you can replace your licence online at the Service NSW website or by visiting your local Service NSW centres. A fee of $29 is payable. Service NSW has confirmed that you do not require a police report number for a licence replacement.

Customers with any other queries about document replacement are encouraged to call the ID Support NSW team on 1800 001 040 from Monday to Friday (9am to 5pm).

Please use the Contact Us panel located at the top right of this page for all contact options.

Please note this form is only for incidents/issues where persons are residing or where the incident is occurring in New South Wales, Australia.



Please provide your message in English. Please be aware all attempts will be made to respond to e-mails directed to the Customer Assistance Unit within 7 days of receipt.

All email and internet communications may be accessed for network protection, maintenance or other purposes (including professional standards investigations).

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(If you have a large document, please send this via Australia Post to the postal address shown on the bottom right of this page.)

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NSW Police Force Headquarters

1 Charles Street,
Parramatta, NSW 2150

Postal Address:
Locked Bag 5102
Parramatta, NSW 2124