External Support Services for NSWPF Employees

For details on EAP service allocations, please email hsw-wellbeing@police.nsw.gov.au.

Incident Support

Phone: 1300 667 197

Psychological first aid is available to all NSWPF employees for any workplace or work related potentially traumatic event (PTE) that may cause undue distress. Up to 3 hrs face to face counselling is available beyond the initial intervention. Follow up occurs, with consent, one week and then one month post initial intervention. Service available 24/7 onsite or via phone or video link. Onsite support is encouraged.

Employee Assistance Program (EAP)

Phone: 1300 667 197 - press 1

Email: hsw-wellbeing@police.nsw.gov.au for more information

EAP is provided by an external provider with access to skilled clinicians across the state.  EAP offers a range of support services for all NSWPF employees and their immediate family members. This support is through free, confidential short-term counselling and/or coaching that can help address issues such as workplace stress, health, financial, caregiver, or other life challenges. EAP includes 6 sessions every 2 years via face to face, telephone, or video link. Crisis counselling is available 24/7. EAP remains available to employees only for up to 5 years post disengagement. Download the free app on your apple or android device, ‘EAP CONNECT APP’.

Counselling

Phone: 1300 667 197

Email: hsw-wellbeing@police.nsw.gov.au

An external support service that provides counselling for NSWPF employees who require support across personal and/ or lifestyle concerns. Available during normal business hours, via face to face, telephone or video link.

Alcohol, Pharmaceutical Drugs and Gambling Counselling

Phone: (02) 9285 3899

Email: hsw-psychology@police.nsw.gov.au.

Confidential counselling service for NSWPF employees for substance abuse and gambling. Does not impact EAP allocation. Contact Police Psychology for more information. Service available during normal business hours, face to face, telephone, or video link.

Manager Support

Phone: 1300 667 197

Coaching and assistance across people management issues and leadership competencies available to NSWPF employees with supervisory responsibilities. Does not impact EAP allocation. Service available during normal business hours via telephone or video link.

Career Coaching

Phone: 1300 667 197

Career planning, resume and job search advice, interview skills, and career counselling for NSWPF employees and immediate family members. Does not impact EAP allocation. Service available during normal business hours via telephone.

Financial Coaching

Phone: 1300 667 197

Financial coaching and education service to help improve financial wellbeing for NSWPF employees. Does not impact EAP allocation. Service available during normal business hours via telephone.

Legal Support

Phone: 1300 667 197

Legal support provides valuable guidance in key areas and the resources and insights necessary to take informed next steps, empowering you to make informed decisions. Legal Support does not offer direct legal advice and is not available for criminal matters or matters involving the NSWPF workplace. Does not impact EAP allocation. Service available during normal business hours via telephone.

Nutrition & Lifestyle

Phone: 1300 667 197

Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for NSWPF employees and immediate family members. Does not impact EAP allocation. Service available during normal business hours via telephone.

Conflict Support

Phone: 1300 667 197

Conflict support can provide tailored strategies, tools and coaching to help individuals resolve workplace and personal conflicts effectively. Does not impact EAP allocation. Service available during normal business hours via telephone or video link to all NSWPF employees and immediate family members.

First Nations Helpline

Phone: 1300 667 197

Provide specialist advice and support around indigenous issues. A safe place to talk to someone who can empathise with your issues and provide support.

LGBTQIA+ Helpline

Phone: 1300 287 432

Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for NSWPF employees and immediate family members. Does not impact EAP allocation. Service available during normal business hours via telephone.

Disability and Carers Helpline

Phone: 1300 243 543

Consult with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with a disability.

Aged Care Support Helpline

Phone: 1300 035 337

Access advice on aged care issues, referral to specialist resources, and emotional support when caring for family members or friends.

Domestic and Family Violence Helpline

Phone: 1300 338 465

Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and home.

Young People and Young Adults Helpline

Phone: 1300 687 399

Access age-sensitive support focusing on the emotional needs and psychological pressures many young Australians and students face daily.

Spiritual and Pastoral Care Helpline

Phone: 1300 772 435

Speak with a counsellor who will help you draw on spiritual resources suitable to your faith journey. We have counsellors from all major faith traditions and every major Christian denomination trained to integrate spirituality as an essential aspect of wellbeing.

Fitness Passport

Email: NSWPoliceForce@fitnesspassport.com.au

NSWPF employees and their families can gain access to over 950 gyms, swimming pools and recreation/leisure centres at a discounted rate.

Osara Health

Email: hsw-familysupport@police.nsw.gov.au

Providing personalised cancer support for NSWPF employees and their immediate family. The support has two programs: Cancer Coach and Cancer Caregivers. Cancer Coach is an education, support and behaviour change program designed by oncologists to help people take back control of their cancer care and achieve better outcomes. Cancer Caregivers is designed to equip people with the support, information and skills to best look after their loved one living with cancer and improve their clinical outcomes.

BDI

National Emergency Worker Support Service

Email: nationalemergencyworkersupport@blackdog.org.au

Website: https://www.blackdoginstitute.org.au/education-services/national-emergency-worker-support-service/

Free, confidential, and evidence-based mental health support, through mental health checks, educational resources, and up to 12 telehealth or face-to-face sessions with trauma informed clinicians.

Internal Support Services for NSWPF Employees

Family Support

Phone: 1800 803 040

Email: hsw-familysupport@police.nsw.gov.au

An internal support service that provides information, guidance and the coordination of support services for families of NSWPF employees. Available during normal business hours. More information about Family Support .

Mental Health Clinicians

Phone: (02) 9285 3899

Email: hsw-mhsupport@police.nsw.gov.au

On the ground support for all NSWPF employees. Mental Health Clinicians are embedded mental health professionals focused on the enhancement of physical and psychological wellbeing to staff of all levels. Mental Health Clinicians provide short-term, solution-focused support including advice, strategies, education, and referrals to internal and external services.

Early Access Treatment Initiative (EATI)

Phone: (02) 9285 3899

Email: hsw-eati@police.nsw.gov.au

EATI reimburses out-of-pocket expenses for psychological support received from an eligible allied mental health service provider under a Mental Health Treatment Plan. It is a confidential program, independent to Workers Compensation, available to all NSWPF employees.

Treatment & Recovery Unit

Phone: (02) 9285 3899

Email: hsw-recon@police.nsw.gov.aufor physical treatment

hsw-treatingpsych@police.nsw.gov.au for psychological treatment

In-house rehabilitation and treatment services for NSWPF employees with work-related psychological and/or physical injuries.

Peer Support Officers

Email:  hsw-pso@police.nsw.gov.au

NSWPF employees who have undergone a selection and assessment process prior to completing an intensive two day training program Peer Support Officers (PSOs) are there to support their colleagues by listening and understanding various situations and guiding them to appropriate support services.

Physical Training Instructors

Phone: 9285 3899

Email: hsw-pti@police.nsw.gov.au

Qualified fitness instructors providing health and fitness expertise to employees, as well as mobility, flexibility, and stability assessments through Functional Movement Screening.

Functional Movement Screening

Phone: (02) 9285 3899

Email: hsw-pti@police.nsw.gov.au

Involves 7 simple movement-based assessment tasks that test your mobility, flexibility, and stability to identify any weakness in the way you move. Available for NSWPF employees as part of a Periodic Health Assessment.

Chaplaincy

Phone: (02) 9285 3555

Email: hsw-seniorchaplains@police.nsw.gov.au

Chaplains offer pastoral support and guidance to current and former NSWPF employees and their families during challenging times, significant incidents, and in times of personal need.

Your Health Check

Phone: (02) 9285 3899

Email: yourhealthcheck@police.nsw.gov.au

A 15-minute health and fitness assessment that can help you manage your health. Available for NSWPF employees as part of a Periodic Health Assessment.

Periodic Health Assessment

Phone: (02) 9285 3899

Email: healthperformance@police.nsw.gov.au

A holistic health review conducted by NSWPF nurses and PTIs that assesses key health metrics as well as a functional movement screen.

Dietitian Services

Phone: 9285 3899

Email: hsw-dietitans@police.nsw.gov.au

In-house dietetic services available to all NSW Police Force employees, offering individual consultations and group presentations to support nutritional health and workforce wellbeing.

Police Psychology

Phone: (02) 9285 3899

Email: hsw-psychology@police.nsw.gov.au

Provide advice or psychoeducation on specific topics to address issues or concerns, conduct WellChecks (psychological monitoring for employees in high-risk duty types), conduct all psychometric assessment for specialist units and recruits, and fitness for duty assessments in conjunction with the Police Medical Officer. Service available during normal business hours.

Support Services for NSWPF Families

Family Support

Phone: 1800 803 040

Email: hsw-familysupport@police.nsw.gov.au

An internal support service that provides information, advice and the coordination of support services for families of NSWPF employees. Available during normal business hours. More information about Family Support.

Chaplaincy

Phone: (02) 9285 3555

Email: hsw-seniorchaplains@police.nsw.gov.au

Chaplains offer pastoral and spiritual support and guidance to current and former NSWPF employees and their families during challenging times, significant incidents, and in times of personal need.

Employee Assistance Program (EAP)

Phone: 1300 667 197

Email: hsw-wellbeing@police.nsw.gov.au for more information

EAP is provided by an external provider with access to skilled clinicians across the state.  EAP offers a range of support services for all NSWPF employees and their immediate family members. This support is through free, confidential short-term counselling and/or coaching that can help address issues such as workplace stress, health, financial, caregiver, or other life challenges. EAP includes 6 sessions every 2 years via face to face, telephone, or video link. Crisis counselling is available 24/7. EAP remains available to employees only for up to 5 years post disengagement. Download the free app on your apple or android device, ‘EAP CONNECT APP’.

Family  Counselling

Phone: 1300 667 197

Email:  hsw-wellbeing@police.nsw.gov.au

An external support service that provides counselling for families of NSWPF employees who require support across personal and/ or lifestyle concerns. Available during normal business hours, via face to face, telephone or video link.

Career Coaching

Phone: 1300 667 197

Career planning, resume and job search advice, interview skills, and career counselling for former NSWPF employees for five years post disengagement. Does not impact EAP allocation. Service available during normal business hours via telephone.

Financial Coaching

Phone: 1300 667 197

Financial coaching and education service to help improve financial wellbeing for former NSWPF employees for five years post disengagement. Does not impact EAP allocation. Service available during normal business hours via telephone.

Legal Support

Phone: 1300 667 197

Legal support provides valuable guidance in key areas and the resources and insights necessary to take informed next steps, empowering you to make informed decisions. Legal Support does not offer direct legal advice and is not available for criminal matters or matters involving the NSWPF workplace. Does not impact EAP allocation. Service available during normal business hours via telephone.

Nutrition & Lifestyle

Phone: 1300 667 197

Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for former NSWPF employees for five years post disengagement. Does not impact EAP allocation. Service available during normal business hours via telephone.

Conflict Support

Phone: 1300 667 197

Conflict support can provide tailored strategies, tools and coaching to help individuals resolve workplace and personal conflicts effectively. Does not impact EAP allocation. Service available during normal business hours via telephone or video link to former NSWPF for five years post disengagement.

First Nations Helpline

Phone: 1300 287 432

Provide specialist advice and support around indigenous issues. A safe place to talk to someone who can empathise with your issues and provide support.

LGBTQIA+ Helpline

Phone: 1300 542 874

Speak with a specialist counsellor and access support across issues specific to the Lesbian, Gay, Bisexual, Transgender, Queer, Questioning, Intersex, Asexual, and/or Aromantic people. You can also discuss referrals to specialised services and access to general information and resources.

Disability and Carers Helpline

Phone: 1300 243 543

Consult with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with a disability.

Aged Care Support Helpline

Phone: 1300 035 337

Access advice on aged care issues, referral to specialist resources, and emotional support when caring for family members or friends.

Domestic and Family Violence Helpline

Phone: 1300 338 465

Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and home.

Young People and Young Adults Helpline

Phone: 1300 687 399

Access age-sensitive support focusing on the emotional needs and psychological pressures many young Australians and students face daily.

Spiritual and Pastoral Care Helpline

Phone: 1300 772 435

Speak with a counsellor who will help you draw on spiritual resources suitable to your faith journey. We have counsellors from all major faith traditions and every major Christian denomination trained to integrate spirituality as an essential aspect of wellbeing.

Fitness Passport

Email: NSWPoliceForce@fitnesspassport.com.au

NSWPF employees and their families can gain access to over 950 gyms, swimming pools and recreation/leisure centres for a discounted rate.

Osara Health

Email: hsw-familysupport@police.nsw.gov.au

Providing personalised cancer support for NSWPF employees and their immediate family. The support has two programs: Cancer Coach and Cancer Caregivers. Cancer Coach is an education, support and behaviour change program designed by oncologists to help people take back control of their cancer care and achieve better outcomes. Cancer Caregivers is designed to equip people with the support, information, and skills to best look after their loved one living with cancer and improve their clinical outcomes.

Additional Resources for NSWPF Employees and Families

Lifeline Australia

Phone: 13 11 14

Website: www.lifeline.org.au

Lifeline is an independent non-profit organisation providing free crisis support services including mental health support, suicide prevention services and emotional assistance via phone and online.

Service available 24/7.

Blue Hope

Phone: (07) 3607 5800

Website: www.bluehope.org.au

A non-profit charity independent of all law enforcement agencies in Australia. Blue Hope provides support to current and former police officers around Australia including access to psychological services, peer support, education and training. Service available business hours only.

MensLine Australia

Phone: 1300 789 978

Website: www.mensline.org.au

Provides free telephone and online counselling service for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationships, stress and wellbeing. Service available 24/7.

Suicide Call Back Service

Phone: 1300 659 467

Website: www.suicidecallbackservice.org.au

Provides free counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues. Service available 24/7.

Beyond Blue

Phone: 1300 224 636

Website: www.beyondblue.org.au

Beyond Blue provides a free service to address issues associated with depression, suicide, anxiety disorders and other related mental health issues. Service available 24/7.

QLife (LGBTI)

Phone: 1800 184 527

Website: www.qlife.org.au

Provides a free Australia wide anonymous, LGBTIQ+ peer support and referral service for people wanting to talk about a range of issues including sexuality, gender identify and relationships. Service available daily from 3pm to midnight.

1800 Respect

Phone: 1800 737 732

Website: www.1800respect.org.au

Trained counsellors provide free support for those affected by sexual assault, domestic or family violence and abuse. Service available 24/7.

Alcoholics Anonymous

Phone: 1300 222 222

Website: www.aa.org.au

Alcoholics Anonymous is a free fellowship of men and women who share their experiences, strength and hope with each other to assist recovery from alcoholism.

Relationships Australia

Phone: 1300 364 277

Website: www.relationshipsnsw.org.au

Relationships Australia is non-profit, it provides counselling, mediation, education, and support services in a professional, relaxed and confidential environment. They have no religious affiliations. Service available business hours only.

Headspace

Phone: 1800 650 890

Website: www.headspace.org.au

Provides support to young people aged 12 to 25 years to reduce the impact of depression, anxiety, stress, alcohol and drug use, and to improve relationship issues associated with sexuality, sexual health, families and bullying. Available 7 days a week 9am to 1am.

Kids Helpline

Phone: 1800 551 800

Website: www.kidshelpline.com.au

Provides free confidential telephone and online counselling services for young people aged between 5 and 25 years. Service available 24/7.

13YARN

Phone: 13 92 76

Website: www.13yarn.org.au

A 24/7 confidential over the phone national service for Aboriginal and Torres Strait Islander people in crisis.

Support Services for Former NSWPF Employees

NSWPF Chaplaincy

Phone: (02) 9285 3555

Email: hsw-seniorchaplains@police.nsw.gov.au

Chaplains offer pastoral support and guidance to current and former NSWPF employees and their families during challenging times, significant incidents, and in times of personal need. The chaplaincy service is available at any time ongoing after leaving NSWPF.

Family Support

Phone: 1800 803 040

Email: hsw-familysupport@police.nsw.gov.au

An internal support service that provides information, advice and the coordination of support services for families of NSWPF employees. Available for 12 months after last day of service with NSWPF. More information about Family Support.

The following support services provided by Converge International are available for all former NSWPF employees for up to five years from their date of disengagement from NSW Police Force employment:

Employee Assistance Program (EAP)

Phone: 1300 667 197

Email: hsw-wellbeing@police.nsw.gov.au for details on service allocations

EAP is provided by an external provider with access to skilled clinicians across the state.  EAP offers a range of support services for all NSWPF employees and their immediate family members. EAP remains available to employees only for up to 5 years post disengagement. This support is through free, confidential short-term counselling and/or coaching that can help address issues such as workplace stress, health, financial, caregiver, or other life challenges.  EAP includes 6 sessions every 2 years via face to face, telephone, or video link. Crisis counselling is available 24/7. Download the free app on your apple or android device, ‘EAP CONNECT APP’.

Counselling

Phone: 1300 667 197

Email:  hsw-wellbeing@police.nsw.gov.au

An external support service that provides counselling for former NSWPF employees who require support across personal and/ or lifestyle concerns. Available during normal business hours, via face to face, telephone or video link.

Career Coaching

Phone: 1300 667 197

Career planning, resume and job search advice, interview skills, and career counselling for former NSWPF employees for five years post disengagement. Does not impact EAP allocation. Service available during normal business hours via telephone.

Financial Coaching

Phone: 1300 667 197

Financial coaching and education service to help improve financial wellbeing for former NSWPF employees for five years post disengagement. Does not impact EAP allocation. Service available during normal business hours via telephone.

Legal Support

Phone: 1300 667 197

Legal support provides valuable guidance in key areas and the resources and insights necessary to take informed next steps, empowering you to make informed decisions. Legal Support does not offer direct legal advice and is not available for criminal matters or matters involving the NSWPF workplace. Does not impact EAP allocation. Service available during normal business hours via telephone.

Nutrition & Lifestyle

Phone: 1300 667 197

Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for former NSWPF employees for five years post disengagement. Does not impact EAP allocation. Service available during normal business hours via telephone.

Conflict Support

Phone: 1300 667 197

Conflict support can provide tailored strategies, tools and coaching to help individuals resolve workplace and personal conflicts effectively. Does not impact EAP allocation. Service available during normal business hours via telephone or video link to former NSWPF for five years post disengagement.

First Nations Helpline

Phone: 1300 287 432

Provide specialist advice and support around indigenous issues. A safe place to talk to someone who can empathise with your issues and provide support.

LGBTQIA+ Helpline

Phone: 1300 542 874

Speak with a specialist counsellor and access support across issues specific to the Lesbian, Gay, Bisexual, Transgender, Queer, Questioning, Intersex, Asexual, and/or Aromantic people. You can also discuss referrals to specialised services and access to general information and resources.

Disability and Carers Helpline

Phone: 1300 243 543

Consult with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with a disability.

Aged Care Support Helpline

Phone: 1300 542 874

Access advice on aged care issues, referral to specialist resources, and emotional support when caring for family members or friends.

Domestic and Family Violence Helpline

Phone: 1300 338 465

Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and home.

Young People and Young Adults Helpline

Phone: 1300 687 399

Access age-sensitive support focusing on the emotional needs and psychological pressures many young Australians and students face daily.

Spiritual and Pastoral Care Helpline

Phone: 1300 772 435

Speak with a counsellor who will help you draw on spiritual resources suitable to your faith journey. We have counsellors from all major faith traditions and every major Christian denomination trained to integrate spirituality as an essential aspect of wellbeing.

National Emergency Worker Support Service

Email: nationalemergencyworkersupport@blackdog.org.au

Website: https://www.blackdoginstitute.org.au/education-services/national-emergency-worker-support-service/

Free, confidential, and evidence-based mental health support, through mental health checks, educational resources, and up to 12 telehealth or face-to-face sessions with trauma informed clinicians.

Family Support

The NSW Police Force (NSWPF) Family Support Officer service seeks to provide empathic emotional support, and guidance to the immediate family of NSWPF employees. Family Support Officer service is available to all former NSWPF employees for up to 12 months from their date of disengagement from employment with NSW Police Force.

What is NSWPF Family Support?

The Family Support Officer provides a short-term information, guidance and referral service, that supports NSWPF Employees and their immediate family members, when they may be going through challenges.

The Family Support Officer works in partnership and collaboration with other internal and external services to help build the support and coping skills of employees and families.

Who is entitled to NSWPF Family Support?

This is generally considered as partners, children and parents of NSWPF employees.

Is it confidential?

Yes, aside from standard *Mandatory Reporting, officers, employees and families can feel confident, as no information is shared with an officer or employees command, supervisor or anyone else.

Please do be aware, that if you disclose risk of harm to yourself or others, or a disclosure of serious misconduct by a NSW Police Force employee is made – it may need to be reported to a senior member of staff.

(*where a child or young person is deemed ‘at risk of significant harm’, a report to the Child Protection Helpline will need to be made).

Connecting with NSWPF employees and their families

NSW Police Family Support connects informally with NSWPF employees and their family members with the (quarterly) Family Support Newsletter, providing tips, and information about support services for NSWPF employees and their family.

In addition to Family Connect days – available only to NSWPF staff and family members, they provide probationary constables and their family with information about the NSW Police command and about NSWPF support services to maintain their wellbeing during their Police career.

I am a NSWPF employee or family member – how do I contact the Family Support Officer?

Employees and family members can contact the Family Support Officer for a confidential chat, or further information, on:

1800 803 040 (During standard office hours) Or email: familysupport@police.nsw.gov.au

For further information on Family Support please see the attached brochure.

External services for families and persons seeking support.

General Support Services:

Family Specific Services:

Support Services for Men:

Aboriginal & Torres Strait Islander crisis support


Website: www.13yarn.org.au
Phone: 13 92 76

LGBTI Support Services
LGBTI support & referral service (from 3pm to midnight) 


Website: www.qlife.org.au
Phone: 1800 184 527

Drug, Alcohol & Gambling Support Services: