PoliceLink Command encompasses:

  • Triple Zero (000)

    If you need Police, Fire or Ambulance in an emergency call Triple Zero (000)

    When you should call Triple Zero (000)?

    • When a life is in danger
    • A crime is happening now
    • When the event is time critical
  • Police Assistance Line (131444 or https://portal.police.nsw.gov.au/)

    If you are a victim of a crime, other than in life threatening or time critical emergency situations, you should contact the NSW Police Assistance Line (131444) or report online through the NSWPF Community Portal (https://portal.police.nsw.gov.au/)

  • NSW Crime Stoppers

    Crime Stoppers provides members of the public the ability to report information on criminals and or criminal activity. You can report on line https://nsw.crimestoppers.com.au/ or phone 1800 333 000.

  • Customer Assistance Unit

    This unit receives, and processes written or verbal compliments and complaints in relation to the NSW Police Force. The unit operates Monday to Friday from 8am to 4pm.

  • NSWPF Child Wellbeing Unit

  • Information Access Applications (GIPA Act)

  • NSWPF Switchboard

Contact Details

Phone: 131 444
Interstate callers: 1800 725 631
International callers: +61 2 4352 0444

Postal Address Tuggerah: PO Box 3427, Tuggerah NSW 2259
Postal Address Lithgow: PO Box 445, Lithgow NSW 2790
Postal Address Parramatta: Locked Bag 5102, Parramatta NSW 2124

Service Performance for week 04 -10 March 2019

Triple Zero (000)
15,403 calls: Grade of Service 94% (percentage of calls answered in 10 seconds or less)

Police Assistance Line (131444)
10,631 calls: Grade of Service 81% (percentage of calls answered in 27 seconds or less)