My payment has been processed, has my licence been approved?

SLED processes your payment to begin the application process. The application process takes about six to eight weeks.

You will be informed in writing once your application has been approved.

I’ve had my fingerprints taken, when will my licence be approved?

Once your fingerprints are taken SLED conducts probity checks to determine if you have a NSW or national criminal record. This takes four to six weeks to complete.

If your licence is granted you will receive a Photograph Advice letter in the post. You then have 60 days to take the Photograph Advice letter to a Service NSW centre to have your photograph taken.

I want to work for myself/start my own security business. What licence/s do I need?

To be a self-employed security operative you need to have both a security Master licence and the appropriate security operative licence. Read more about Master licences here and more about Class 1 and Class 2 security licences here.

My security licence has expired. Can I renew it?

You can renew your Class 1 licence online up to eight weeks before the licence expires.

Once the expiry date passes, you have up to 90 days to submit your renewal application. Late payment fees apply and must be paid when you submit your application. You are unlicensed until your licence has been renewed.

You cannot renew your licence once the 90 days have passed. If you want to continue to work in the security industry, you will need to submit a new application, including evidence that you meet the current security licence course training requirements.

I can’t apply online. Is there another way to apply for a security licence?

If you’re not able to apply online, you can download an application form from the SLED website and post in your application. See a full list of application forms here.

Do I have to/can I wear a uniform while carrying out security activities?

Unarmed security operatives do not have to wear a uniform while carrying out security activities. However, if you are an armed security operative, you must wear a uniform while carrying out security activities. See more information about security uniforms here.

Do I have to follow the directions of SLED enforcement officers?

Licence holders must comply with all instructions from enforcement officers, whether written or verbal.

Enforcement officers have the power to issue fines and court attendance notices to licence holders who fail to comply with their instructions.

You may be liable for a maximum $11,000 fine if you obstruct, hinder or interfere while enforcement officers are carrying out their duties.

My security licence card has been lost/damaged/stolen/destroyed, what do I do?

If your security licence card has been lost or stolen, you have seven days to file a report with the Police Assistance Line on 131 444. You then have 14 days to apply for a replacement licence via Service NSW.

If your security licence card has been damaged or destroyed, you have seven days to inform SLED. You then have 14 days to apply for a replacement licence via Service NSW.

I have a security licence from another state/territory/New Zealand. Can I have this licence recognised in NSW/can I get it transferred to NSW?

Security licences cannot be transferred between states or from New Zealand to Australia. However, you can apply to have an equivalent security licence recognised in NSW using Mutual Recognition legislation. Click here for more information about the Mutual Recognition Scheme.

How do I get a Transport for NSW (RMS) Customer Number?

You can get a Transport for NSW (RMS) customer number by visiting any Service NSW centre. You can find out more information from the Service NSW website.

We are in lockdown in (XX State). How do I get my Transport for NSW number/get my photograph taken if I cannot cross the border into NSW?

If you are unable to visit a Service NSW centre to have your photograph taken or get your Transport for NSW Customer Number due to COVID-19 restrictions, send an email to SLED at sled@police.nsw.gov.au with your details and your circumstances.

Why do I need to provide a Police Clearance Certificate if I’m not an Australian resident or citizen?

SLED conducts probity checks for all security licence applicants to ensure only appropriate people are granted a licence.

If you're on a visa and have lived in a country other than Australia for more than 12 months in the past 10 years you must have a Police Clearance Certificate from that country.

The certificate must have been issued within 12 months of your licence application, be translated into English (if applicable) and must be verified by that country’s embassy or consulate in Australia.

I received my Police Clearance Certificate online. Do I need to have it verified by embassy/consulate?

Yes. The certificate must have been issued within 12 months of your licence application, be translated into English (if applicable) and must be verified by the country’s embassy or consulate in Australia.

I am a permanent resident. Do I need to get a Police Clearance Certificate from Australia/overseas?

No, you don't. This requirement only applies to applicants who are on visas that grant them Australian work rights.

What is the difference between a monitoring centre and a control room?

A monitoring centre is a facility defined by Australian Standard 2201.2:2004 (Intruder Alarm Systems - Monitoring Centres) and those businesses that carry out the monitoring of domestic and commercial alarms. A Monitoring Centre Operator's main duty is to monitor the alarm systems and action any alarm activations in accordance with client instructions.

Monitoring Centre Operations will require a 1E subclass security operative licence, which authorises you to patrol, protect or guard any property while carrying on monitoring centre operations.

Monitoring Centre Operators do not physically respond to alarm activations. They action alarm activations in accordance with client instructions, which may include requesting other security operatives to respond to security risk situations. Much of the day to day work involves using computers that monitor alarm systems, entering data and producing reports about alarm activations.

A control room is usually a facility within a specific site, such as an office building or large business complex, where the day-to-day operations are monitored within the site by close circuit television, internal alarm systems and site-specific security devices. A Control Room Operator is an Unarmed Guard (1A subclass) whose duties include shifts in the control room, physically responding to alarms and maintaining the security of the site or requesting other onsite guards to respond to any alarm activation or breach of security.

How do I add subclasses to my licence or change my licence subclass?

Individuals who currently hold a security operative licence can replace or vary (add or delete subclasses) their licences online at Service NSW.

To use this service, your email address or mobile phone number will need to be recorded with SLED.

If your current email address and/or mobile phone number is not recorded with SLED, this service will not be available to you.

To request an update of your current email address or mobile phone number with SLED, simply send an email to sled@police.nsw.gov.au with your:

  • full name
  • SLED licence or application number
  • date of birth
  • current mobile phone number
  • current residential address
  • current postal address (if different to residential address)
  • current email address

Note: If your licence has been issued under Mutual Recognition legislation, you can only use this facility to update your contact details or replace your licence. If you want to add or delete subclasses, call the SLED Contact Centre on 1300 362 001.

How do I add subclasses and renew my licence at the same time?

Adding subclasses and renewing licences require two separate transactions via Service NSW and two separate payments. Click here to add a subclass to your licence. Click here to renew your licence.

How do I change my name and renew my licence at the same time?

Changing your personal details, like your name, and renewing your licence requires two separate transactions via Service NSW and two separate payments. Click here to update your personal details. Click here to renew your licence.

Why does a probity check take four weeks to complete?

Probity checks are conducted by agencies in other Australian states and SLED does not have any control over the timeframes involved in conducting these checks. Once SLED receives the results from the probity checks the next stage of the application process can begin.

Do I have to renew my First Aid certificate when it expires?

Yes. You must make sure you keep your First Aid certificate current and renew it every three years while you hold a NSW security licence. Master licence holders are required to ensure all Class 1 security operatives they provide, except for Class 1E, have a current First Aid certificate.

Other Class 2 Licence FAQs

I’m a licensed electrician. Do I need a security licence to install security cameras for clients?

Yes, you do. Under the legislation, anyone involved in the sale, installation, maintenance, repair or servicing of security equipment needs to hold a Class 2C security licence. See more information about Class 2 licences here.

I sell many different types of fencing, including security fencing. Do I need a security licence?

Generally, yes. With some exceptions (see Security Licence Exemptions), individuals who sell or install security doors, roller shutters or other forms of security equipment, or who provide advice about such equipment (for example, by assessing customers’ needs and recommending appropriate products), are required to hold a Class 2B and/or a Class 2C security licence. See more information about Class 2 licences here.

Master Licence FAQs

My payment has been processed, has my licence been approved?

SLED processes your payment to begin the application process. The application process takes about six to eight weeks.

You will be informed in writing once your application has been approved.

I’ve had my fingerprints taken, when will my licence be approved?

Once your fingerprints are taken SLED conducts probity checks to determine if you have a NSW or national criminal record. This takes four to six weeks to complete.

If your licence is granted you will receive the Master licence certificate in the post.

What training do I need for a Master licence?

You do not need any training to apply for a Master licence.

My Master licence has expired. Can I renew it?

You can renew your master licence online up to eight weeks before the licence expires.

Once the expiry date passes, you have up to 90 days to submit your renewal application. Late payment fees apply and must be paid when you submit your application. You are unlicensed until your licence has been renewed.

You cannot renew your licence once the 90 days have passed. If you want to continue to work in the security industry, you will need to submit a new application.

I’ve already got a Master licence. Do I need any other licences to run my business?

If you only wish to provide security operative licence holders to carry out security activities, you do not need any other licences.

If you want to carry out security activities yourself within your own business, you will also need to have the relevant security operative licence.

I have a security licence and I want to start my own security business. Do I need a master licence?

Yes. If you want to run a security business, you will need to have a master licence as well as a security operative licence. Click here for more information about Master licences.

What’s the difference between applying for an individual Master licence and a corporation Master licence?

An individual Master licence covers people who hold a class 1 and/or class 2 security licence and wish to run a security business as a sole trader.

A corporation Master licence covers registered corporations that wish to provide or hire security operatives to carry out security activities.

What is a Fitness for Work policy and how do I implement it?

A Fitness for Work policy is a formal statement you make as an employer that staff are not to come to work, or carry out security activities under the influence of drugs and/or alcohol. It should state your company’s position in relation to the use of alcohol and other drugs by staff and what the consequences are for breaching the policy, for instance, “Intoxicated staff will be sent home”. This policy should apply to all staff members, including subcontractors.

All Master licence holders are required to have a Fitness for Work policy and to ensure that all Class 1 and/or Class 2 security operatives they provide follow this policy.

We recommend you make the Fitness for Work policy part of your induction process for all new employees and get them to sign a copy to indicate they have read and understood what they need to do to comply with the policy. If you are implementing a new policy for existing staff we recommend you do a brief training session with them and get them to sign a copy to indicate they have read and understood the new policy.

Can I transfer my Master licence?

It's common for people to ask if they can transfer their Master licence because they've sold their business or because they've changed their business structure. Master licences can never be transferred, even if you are still the owner of the business.

If you've changed your business structure, for instance from a sole trader operation to a small company or corporation, you will need to apply for a new Master licence. This is because your new business structure is a separate entity to your original business.

If you've sold your business and the new owners have their own ABN, they will need to apply for a new Master licence.

Do I have to follow the directions of SLED enforcement officers?

Licence holders must comply with all instructions from enforcement officers, whether written or verbal.

Enforcement officers have the power to issue fines and court attendance notices to licence holders who fail to comply with their instructions.

You may be liable for a maximum $11,000 fine if you obstruct, hinder or interfere while enforcement officers are carrying out their duties.

Why can’t I apply for a Master licence under a trust?

An application for a Master licence may only be made by an individual, corporation or government agency/public authority. Security industry legislation does not recognise a trust as a legal entity.

Where a corporation applying for a Master licence acts as a trustee for a trust, the application for the Master licence must provide the ABN issued to the corporation (not the trust).

What is a close associate?

A close associate is any person involved in a security business who can significantly influence its conduct or operation due to their personal influence, company position or financial interest.

Click here for more information about Close Associates.

Do I need a Master licence if I am subcontracting?

Yes. Any business that provides licensed security operatives to carry on a security activity must have a security licence. Both the original Master licensee and the subcontracting Master licensee must hold a licence subclass that covers the number of security operatives they intend to provide under the subcontracting arrangement.

We are a locksmith company. Do we need any qualifications to apply for a Master licence?

Locksmiths must hold a Class 2C licence to work in the security industry. While there are no specific training requirements to apply for a Class 2C licence, locksmiths must have completed their relevant training.

I’m supplying security operatives to a client. Does my client also need to have a Master licence?

As long as your client is the party paying the invoice you have provided to them, they do not need a security licence. However, if your client passes that invoice on to another party and assumes the role of the security provider, then they are required to have a security Master licence.