19 December 2022

SLED Contact Centre Christmas and New Year operating hours

The SLED Contact Centre will close at 4pm on Friday 23 December 2022. We will reopen on Tuesday 3 January 2023 and provide a limited call-back service until Friday 6 January 2023. Urgent enquiries during this period should be emailed to sled@police.nsw.gov.au and we will respond as soon as possible.

Full services will recommence on Monday 9 January 2023.

Other SLED teams, including our Licensing Services team, will continue to operate throughout the Christmas and New Year period. Comprehensive information on how to apply for, renew, or vary security licences is available on the SLED website.

SLED wishes you a Merry Christmas and a Happy New Year.

30 September 2022

Nominations open for SLED Advisory Council

SLED is seeking nominations from suitably qualified people interested in joining the SLED Advisory Council.

A maximum of 10 security industry representatives will be chosen to represent the diversity of the industry for a two-year term until December 2024. Click here to access the SLED Advisory Council information sheet.

Outgoing industry representatives will vote for new industry members at the end of their current Council member term in December 2022.

To submit an expression of interest, please complete the application form and return it to SLED no later than 31 October 2022.

30 September 2022

First aid qualifications

The Australian Skills Quality Authority (ASQA) has issued new information in relation to the updated first aid qualifications that were introduced in January this year.

On 27 January, HLTAID011 and HLTAID014 replaced HLTAID003 and HLTAID006 as the required first aid qualifications for the NSW Security Licence Course (SLC).

ASQA has advised that from 1 July 2022 the superseded versions of first aid units (HLTAID001-008) should no longer be delivered in any context.

As this impacts the delivery of the Certificate II and III in Security Operations, ASQA has determined that students who have completed HLTAID003 or HLTAID006 before 30 June 2022 and are enrolled into an SLC, can continue without completing the replacement unit.

From 1 July 2022, students who haven’t completed HLTAID003 or HLTAID006 must complete the replacement units HLTAID011 or HLTAID014 to satisfy SLC requirements.

More information can be found here: www.asqa.gov.au/news-events/news/reminder-about-superseded-hlt-first-aid-units.

Any further enquiries regarding the impact of these changes upon the Certificate II or III in Security Operations should be directed to ASQA.

13 September 2022

Delays in processing online applications

SLED is experiencing a delay in processing online security licence applications.

We apologise for the inconvenience and frustration this delay will cause. We are working hard to reduce the delay as soon as possible.

2 September 2022

Timeline extended for CAPI refunds

The complexity of the process involved in calculating refunds due to former Commercial and Private Inquiry Agent licensees means the issuing of the refunds will be delayed until the end of September 2022.

SLED must ensure everyone receives the exact refund they are entitled to and that no one is disadvantaged as a result of the repeal of the Commercial Agents and Private Inquiry Agents Act 2004.

We appreciate your patience as we complete this important process.

2 September 2022

SLED’s Contact Centre capacity from September

Due to unforeseen circumstances, SLED’s Contact Centre will be operating at a reduced capacity from September 2022.

The Contact Centre will be open for calls between 9am and 4pm. If you are unable to reach a Customer Service Assistant during these times, you are welcome to leave a message and we will return your call as soon as we can.

Responses to email enquiries may also be delayed, but we will endeavour to respond to all enquiries within five business days.

We apologise for any inconvenience caused by these changes.

1 July 2022

SLED launches new online application system

A new and improved online application portal is available for security operative licence applicants from 1 July 2022.

The new system, Licence.NSW, will gradually replace the previous system for all transactions and ensure it’s even easier for users to apply for and manage their security licences online.

It has a fresh new look and an updated interface, but users will still have the same smooth and easy online application experience.

Applicants will need to sign in with their MyService account, or create an account if they don’t already have one, to complete their online application.

Users will need to provide some basic personal identification details to create a MyService account, including a mobile number. Once established, a MyService account can be used for a range of NSW Government transactions, so we recommend that you save these details for future use.

When creating your MyService account, we encourage you to tick the option to save your identification documents, so you don’t have to reupload them when you use your account for other transactions.

The new portal will be rolled out for Master licence applications and other transactions in the coming months. Until then, applications for Master licences can still be lodged online under the existing system.

8 June 2022

SLED exempt from Automatic Mutual Recognition legislation

SLED has been granted a five-year exemption from the Australian Government’s JobPass scheme, also known as the Automatic Mutual Recognition of Occupational Registrations scheme (AMR), which comes into effect from 1 July 2022.

SLED sought this exemption as the risks posed by AMR to the NSW security industry were concerning.

The exemption will ensure only appropriate people are licensed to work in the NSW security industry.

Interstate and New Zealand security licensees will still be able to apply for a NSW security licence under standard mutual recognition legislation.

4 April 2022

Legislative changes for Commercial Agents and Private Inquiry Agents

The Commercial Agents and Private Inquiry Agents Act 2004 (CAPI) will be repealed on 1 July 2022.

From that date:

  • existing CAPI licences will cease to be current
  • NSW Fair Trading will be responsible for licensing of Commercial Agents
  • SLED will remain responsible for licensing of Private Inquiry Agents, which will become Private Investigators as a new subclass of security licence.


Commercial Agents

You can find information on the regulation of, and licensing requirements for, commercial agents from 1 July 2022, on the NSW Fair Trading website.

Private Inquiry Agents

If, on 30 June 2022, you have a current CAPI licence with subclass/es for Private Inquiry Agent activities, it will become a security licence as from 1 July 2022.

If you already hold a security operative licence, subclass 2E (Private Investigator) will be added to the licence and the security licence expiry date will be retained.

If you already hold a security Master licence, you will be authorised to provide subclass 2E (Private Investigator) operatives and the security licence expiry date will be retained.

If you do not already hold a security licence, your CAPI licence number will be your security licence number. The security licence will retain the expiry date of the former CAPI licence.

The current requirement to have completed a CPP30619 Certificate III in Investigative Services will apply to the subclass 2E (Private Investigator) of a security licence.

Next steps

A Security Industry Amendment Regulation is being finalised that will prescribe transitional arrangements to ensure no licensee is disadvantaged by these changes.

SLED will write to current CAPI licensees closer to 1 July 2022 to provide more information, including information on any refund due to you following the transition. Refunds will not be made before 1 July 2022.

We will also provide more information on qualifications, including any requirement to provide evidence of your existing qualifications you relied on for your CAPI licence.

Important points

You MUST hold a current CAPI licence if you are conducting CAPI activities before 1 July 2022.

Probationary CAPI licences with subclass/es for Private Inquiry Agent activities will transition to a security operative licence. However, you will not be able to renew the security licence unless you provide evidence you have completed a CPP30619 Certificate III in Investigative Services.

22 February 2022

Update on First Aid requirements for NSW Security Licence Course

The Australian Skills and Quality Authority (ASQA), on the direction from the Australian Industry Skills Council, has brought forward the implementation date for the new First Aid units required as part of the NSW Security Licence Course (SLC) to 27 January 2022.

The new units, HLTAID0011 Provide First Aid and HLTAID014 Provide Advanced First Aid, supersede the previous units HLTAID003 and HLTAID006.

A 12-month teach out period for HLTAID003 and HLTAID006 will end on 27 January 2023. As a result, HLTAID003 and HLTAID006 will continue to be accepted as part of the SLC qualifications until 27 January 2023, when the teach out period ends.

HLTAID011 and HLTAID014 have already been implemented into the core units of CPP20218 Certificate II in Security Operations, CPP31318 Certificate III in Security Operations and CPP31418 Certificate III in Close Protection Operations under the SLC.

From 27 January 2023, all NSW security licence applicants will be required to have completed HLTAID0011 and HLTAID014 as part of their SLC qualification to be eligible for a licence.