Display Resilience and Courage

  • Be flexible, show initiative and respond quickly when situations change
  • Give frank and honest feedback/advice
  • Listen when ideas are challenged, seek to understand the nature of the criticism and respond constructively
  • Raise and work through challenging issues and seek alternatives
  • Keep control of own emotions and stay calm under pressure and in challenging situations

Act with integrity

  • Model the highest standards of ethical behaviour and reinforce them in others
  • Represent the organisation in an honest, ethical and professional way and set an example for others to follow
  • Ensure that others have a working understanding of the legislation and policy framework within which they operate
  • Promote a culture of integrity and professionalism within the organisation and in dealings external to government
  • Monitor ethical practices, standards and systems and reinforce their use
  • Act on reported breaches of rules, policies and guidelines

Manage self

  • Look for and take advantage of opportunities to learn new skills and develop strengths
  • Show commitment to achieving challenging goals
  • Examine and reflect on own performance
  • Seek and respond positively to constructive feedback and guidance
  • Demonstrate a high level of personal motivation

Value diversity

  • Be responsive to diverse experiences, perspectives, values and beliefs and listen to others’ individual viewpoints
  • Seek input from others who may have different perspectives and needs
  • Adapt well in diverse environments

Communicate effectively

  • Tailor communication to the audience
  • Clearly explain complex concepts and arguments to individuals and groups
  • Monitor own and others’ non-verbal cues and adapt where necessary
  • Create opportunities for others to be heard
  • Actively listen to others and clarify own understanding
  • Write fluently in a range of styles and formats

Customer service

  • Support a culture of quality customer service in the organisation
  • Demonstrate a thorough knowledge of the services provided and relay to customers
  • Identify and respond quickly to customer needs
  • Consider customer service requirements and develop solutions to meet needs
  • Resolve complex customer issues and needs
  • Co-operate across work areas to improve outcomes for customers

Work collaboratively/teamwork

  • Work as a supportive and co-operative team member, share information and acknowledge others’ efforts
  • Respond to others who need clarification or guidance on the job
  • Step in to help others when workloads are high
  • Keep team and supervisor informed of work tasks

Influence and negotiate

  • Utilise facts, knowledge and experience to support recommendations
  • Work towards positive and mutually satisfactory outcomes
  • Identify and resolve issues in discussion with other staff and stakeholders
  • Identify others’ concerns and expectations
  • Respond constructively to conflict and disagreements
  • Keep discussion focused on the key issues

Deliver results

  • Complete own work tasks under guidance, within set budgets, timeframes and standards
  • Take the initiative to progress own work
  • Identify resources needed to complete allocated work tasks
  • Seek clarification when unsure of work tasks

Plan and prioritise

  • Understand the team/unit objectives and align operational activities accordingly
  • Initiate, and develop team goals and plans and use feedback to inform future planning
  • Respond proactively to changing circumstances and adjust plans and schedules when necessary
  • Consider the implications of immediate and longer-term organisational issues and how these might impact on the achievement of team/unit goals
  • Accommodate and respond with initiative to changing priorities and operating environments

Problem solving

  • Research and analyse information and make recommendations based on relevant evidence
  • Identify issues that may hinder completion of tasks and find appropriate solutions
  • Be willing to seek out input from others and share own ideas to achieve best outcomes
  • Identify ways to improve systems or processes which are used by the team/unit

Demonstrate accountability

  • Take responsibility and be accountable for own actions
  • Understand delegations and act within authority levels
  • Identify and follow safe work practices, and be vigilant about their application by self and others
  • Be alert to risks that might impact the completion of an activity and escalate these when identified
  • Use financial and other resources responsibly

Financial literacy

  • Appreciate the importance of accuracy and completeness in estimating costs as well as calculating and recording financial data and transactions
  • Be aware of financial delegation principles and processes
  • Understand compliance obligations related to using resources and recording financial transactions


  • Apply computer applications that enable performance of more complex tasks
  • Apply practical skills in the use of relevant technology
  • Make effective use of records, information and knowledge management functions and systems
  • Understand and comply with information and communications security and acceptable use policies

Project Management

  • Perform basic research and analysis which others will use to inform project directions
  • Understand project goals, steps to be undertaken and expected outcomes
  • Prepare accurate documentation to support cost or resource estimates
  • Participate and contribute to reviews of progress, outcomes and future improvements
  • Identify and escalate any possible variance from project plans

Manage and develop people

  • Clarify work required, expected behaviours and outputs
  • Contribute to developing team capability and recognise potential in people
  • Give support and regular constructive feedback that is linked to development needs
  • Identify appropriate learning opportunities for team members
  • Recognise performance issues that need to be addressed and seek appropriate advice

Inspire direction and purpose

  • Assist team to understand organisational direction and explain the reasons behind decisions
  • Ensure the team/unit objectives lead to the achievement of business outcomes that align with organisational policies
  • Recognise and acknowledge individual/team performance
  • Optimise Business Outcomes

    • Keep team members informed of the reasons for decisions so that this may inform their work
    • Ensure that team members make effective use of resources to maximise business outcomes
    • Ensure that team members understand and inform customers about processes, practices and decisions
    • Ensure team members understand business principles to achieve work tasks effectively
    • Ensure team goals and standards are met

    Manage reform and change

    • Promote change processes and communicate change initiatives across the team/unit
    • Accommodate changing priorities and respond flexibly to uncertainty and ambiguity
    • Support others in managing uncertainty and change

Transferable Skills - Constable and Senior Constable (PDF)