The NSWPF Mental Health Intervention Team (MHIT) has consolidated itself at the forefront of policing and mental health in Australia and New Zealand and continues to evolve to meet the complex challenges posed by mental health and suicide prevention issues.

Corporate Sponsor's Message

In 2018 the NSW Police Force continues its focus on providing a proactive and world class policing response to those people in our community living with a mental illness.

The NSWPF Mental Health Intervention Team (MHIT) has consolidated itself at the forefront of policing and mental health in Australia and New Zealand and continues to evolve to meet the complex challenges posed by mental health and suicide prevention issues.

However, it is impossible to strive for change and better outcomes for mental health consumers, their carer’s and families whilst working in isolation.  As a result, the NSW Police Force continues to foster its working relationship with NSW Health, the NSW Mental Health Commission and other agencies, both government and non-government, to ensure that no-one falls through the cracks and that mental health service provision is delivered in a safe, compassionate and timely fashion that acknowledges the dignity of the individuals involved.

To this end, we have mounted a determined push to ensure that persons detained by the NSWPF under Sect 22 of the Mental Health Act are always transported to a health facility for assessment by a NSW Ambulance vehicle.  The use of police vehicles for this purpose only serves to add to the stigma surrounding mental health, whereas Ambulance facilitated transport ensures a least restrictive, dignified and clinically supervised transition into care.

This reduction of Police over-involvement in the transport and revised focus on ensuring Public Safety is contained in the current NSW Health and NSW Police Memorandum of Understanding 2018 which was launched in April 2018.

In 2017, the NSW Police Force responded to 39,610 mental health related incidents across the State. One in five persons within the community suffers from a mental health issue in any given year, and over half of us will experience a mental health issue at some stage during our lifetime. As a result, the number of mental health incidents the NSWPF are called upon to attend and resolve continues to grow exponentially each year.

The Mental Health Intervention Team remains committed to the task of better preparing our frontline officers to meet this challenge. The award winning four-day MHIT training program is now into its tenth year of delivery and has resulted in to date more than 2600 officers becoming trained as specialists and assuming the role of prioritised first responders to mental health related incidents within their police area commands and police districts.  Over 65 officers from other Policing jurisdictions and health professionals from across Australia and New Zealand have also undertaken the program.

In 2015, we saw the completion of a two year roll out of the One Day Mental Health Training 2014/15.  This program saw 15,500 officers who had not undertaken the four day program trained in mental health and suicide intervention and which was also delivered to each recruit class as they progressed through their initial training at the NSWPF Academy at Goulburn. The One Day MH Workshop continues to be delivered to every recruit class at the Academy ensuring 100 percent of officers are capably trained.  It is a major achievement for the NSWPF to deliver a world leading two-tiered mental health training system.

The NSW Police Force became the only Policing agency in the world to have its approach to mental health, via the MHIT and related four day training program, independently evaluated when they engaged a team from Charles Sturt University for this purpose in 2009.  In 2015 the MHIT continued to lead the way by facilitating a re-evaluation of the MHIT concept and both its existing four day and one day training programs by an independent team from Wollongong University led by Professor of Forensic Mental Health, Mr Stuart Thomas. This re-evaluation was funded by our valued partners the NSW Mental Health Commission and again highlighted the MHIT program as best practice in the Policing and Mental Health field.

I again commend the excellent work being performed by the MHIT and recommend them to you as a valuable source of information, expertise and liaison within the mental health and suicide prevention space in NSW.

Assistant Commissioner Mark Walton APM

Corporate Sponsor - Mental Health


The Mental Health Intervention Team (MHIT) commenced within the NSW Police Force as a two-year pilot program in July, 2007.  Following a study of best practice across the world with regards to Policing and mental health, the MHIT formed its basis on the Crisis Intervention Team (CIT) concept which bears its origins in Memphis, Tennessee. The Memphis Crisis Intervention Team model was modified to meet the needs and operating environment of the NSW Police Force, and a partnership was formed with key stakeholders such as NSW Health, the Schizophrenia Fellowship and other agencies to achieve its objectives. NSW Health supported the MHIT program by funding the secondment of a senior mental health clinician to provide advice on the overall program design, content expertise with regards to the development of an MHIT training package for frontline police and to provide clinical expertise and organisational linkage between the MHIT and the health setting service providers. Charles Sturt University was engaged by the NSWPF to independently evaluate the MHIT, through its Centre for Inland Health, the school of Policing Studies and the Australian Graduate School of Policing.

The aims of the pilot program included:

  • Reducing the risk of injury to police and mental health consumers when dealing with mental health related incidents;
  • Improving awareness amongst front line police of the risks involved in the interaction between police and mental health consumers;
  • Improved collaboration with other government and non-government agencies in the response to, and management of, mental health crisis incidents, and;
  • Reducing the time taken by police in the handover of mental health consumers into the health care system.

In consultation with both clinical and operational policing based experts, an intensive four-day MHIT education package was developed during the pilot program.  The package was designed specifically to provide frontline Police officers with a practical skill set that will assist them with managing those persons within the community who are experiencing a mental health crisis event or who have suicidal ideation. The package seeks to educate Police with respect to identifying signs and symptoms in the field indicative of mental illness, and provide them with tools such as communication strategies, risk assessment, de-escalation and crisis intervention techniques, and to gain an understanding of the current Mental Health Act and the accompanying Memorandum of Understanding between the NSW Health and NSW Police Force 2018. The training also includes a powerful lived experience component presented by a panel of mental health consumers and a carer/next of kin.

Following the success of the pilot program and positive outcomes from the independent evaluation of the MHIT by Charles Sturt University, the Commissioner’s Executive Team endorsed the formation of the MHIT as a permanent unit of the NSW Police Force Operational Programs Command as of the 1st of July, 2009.  The team consists of a Commander, Project Officer and a Senior Mental Health Clinician and are responsible for shaping policy, strategy, training and operational tactics for the NSWPF with regards to mental health and suicide prevention related issues. To date the MHIT have trained 2600 officers from across the State in the four-day training program. The officers that complete this program are accredited as specialist Mental Health Intervention Officers and are clearly identified by the wearing of a distinct metal MHIT Badge above their name plate.  Upon graduation, MHIT trained officers assume the role of prioritised first responders to mental health related incidents within their commands. The MHIT has also trained one Inspector/Duty Officer within each of the 32 Police Area Commands and 26 Police Districts across the State, and these officers assume the role of Mental Health Contact Officer and local advocate for mental health related issues.

The MHIT is an innovative and world class program, and has been the recipient of numerous State and National Awards.  It effectively addresses community engagement and customer service requirements, coronial outcomes and risk mitigation for the NSWPF with regards to dealing with mental health consumers and carers within the community and those in suicide related crisis.  The MHIT were awarded the prestigious Life Award for Suicide Prevention in the Workplace category at the Suicide Prevention Australia national conference in Hobart in July 2015.

The Manager of the MHIT, Chief Inspector Matt Hanlon, regularly presents on a proactive Policing approach to mental health to consumer and carers groups across NSW, and has been a guest speaker on mental health and suicide prevention related topics to specialist forums across NSW. The MHIT concept and training program was adopted by the ACT Uniform Policing Branch in May 2011, the New Zealand Police Force in September 2013 and the Western Australian Police as of July 2015.  Negotiations are continuing with other Police departments within Australasia with regards to adopting the model and fulfilling the MHIT’s vision for a uniformed and consistent Policing approach to mental health response issues across all jurisdictions.

With an eye to remaining contemporary, a review of the curriculum for the four-day MHIT training program was conducted in late 2012 and a new component entitled ‘Transcultural Mental Health’ was devised and included in consultation with the Transcultural Mental Health Unit of the NSW Health.  This new presentation highlights to course participants the challenges of dealing with mental health consumers from the emerging culturally and language diverse population of NSW.

The MHIT developed a one-day mental health training and awareness package that it rolled out state-wide from February 2014 to all officers who had not had the benefit of undertaking the intensive four-day program. The back capture of these officers was conducted over a two-year period ending December 2015 and included the integration of the one-day package into the core curriculum for recruits at the NSW Police Force Academy.  As of December 2015, the MHIT was successful in training over 16,141 officers in the one-day workshop and achieved its goal of having all officers across the State trained in mental health and suicide awareness and intervention. The four-day training package will continue to be delivered, thus establishing a world leading two-tiered mental health training capability for the NSWPF, with all officers receiving a minimum of one day’s mental health awareness and response training and selected graduates progressing to the four-day program to become MHIT specialists.

The MHIT continues to work closely with our service partners to strive for better outcomes for mental health consumers and their next of kin and carers including more dignified transitions into care and recovery, to promote awareness and reduce the stigma surrounding mental health and suicide within the community.  We are also members of Crisis Intervention Team (CIT) International, an organisation representing the 2700 Policing organisations world-wide that have now adopted the CIT model.  We were the first Policing jurisdiction outside of the United States and Canada that adopted and implemented the CIT model and have presented on our progress to the CIT International Annual Conferences in Las Vegas Nevada in 2012, Monterey California in 2014 and Chicago Illinois in April 2016.  

The MHIT will continue to evolve to meet new challenges within the community that relate to mental health and suicide prevention and are working closely with our service partners with regards to some innovative new programs that will build upon our existing capabilities for response and resolution of incidents in this space.

NSW Health – NSW Police Force Memorandum of Understanding 2018

The Memorandum of Understanding (MOU) has been updated to reflect the amended Mental Health Act 2007 No 8. In addition, NSW Health and NSW Police Force agreed to broaden the MOU beyond people with a mental illness or mental disorder. The MOU now includes a section on patients in police custody who are brought to a health facility and a section on the management of public safety issues in health facilities.

The MOU sets out the principles to guide how staff from NSW Health and NSW Police will work together when responding to and delivering care and treatment to people accessing these services. It provides a framework that focusses on interagency cooperation to deliver care to patients in a safe environment. The MOU promotes a flexible, solution focussed approach to decision-making to provide for the wellbeing and safety of the patient and the safety of staff involved in their care.

Message from Secretary, NSW Health and NSW Police Commissioner (Pdf, 265 kb)

NSW Health – NSW Police Force Memorandum of Understanding 2018 (Pdf, 889 kb)


Mental Health Intervention Team

Level 5 Sydney Police Centre

151-241 Goulburn Street, Surry Hills NSW 2010

Fax: 9265 4290

Commander MHIT
Ph: 92654495
Mobile: 0448 444808