Corporate Sponsor’s Message
The NSWPF acknowledges that our ability to keep the community safe and maintain public confidence is fundamentally linked to the strength of our relationships with the diverse communities we serve. As cultural, linguistic and religious diversity continues to grow, we will ensure our approach to policing evolves accordingly, grounded in respect, understanding, and genuine partnership.
Through the Multicultural Community Liaison Officer (MCLO) program, we are strengthening trust, improving communication, and building enduring relationships between police and community members. These officers play a critical role in providing cultural insight, supporting operational policing, and ensuring community voices are heard.
Engagement is further strengthened through established advisory forums such as the Police Multicultural Advisory Council (PMAC), which provides valuable guidance on emerging issues and community perspectives. Collaborating with community representatives ensures that our decisions are informed, inclusive, and responsive to the needs of the diverse communities we serve.
Central to this effort is the continued development of our people. We are investing in cultural capability through training, education, and the expansion of language services to ensure our officers are equipped with the skills and understanding needed to engage respectfully and effectively with all members of the community.
Importantly, our commitment to diverse communities is underpinned by a clear and aligned policy and legislative framework that includes the Law Enforcement (Powers and Responsibilities) Act 2002 and the principles of multiculturalism enshrined in the Multicultural NSW Act 2000. Our work alongside external partner agencies including Multicultural NSW and the Department of Home Affairs highlights the importance of accurate and timely information exchange.
Assistant Commissioner Brett McFadden APM, Corporate Sponsor
Multicultural Community Liaison Officers
Multicultural Community Liaison Officers
Multicultural Community Liaison Officers (MCLOs) support police by building and maintaining productive relationships with our diverse communities. This includes providing expert advice on multicultural matters, delivering community education presentations and conducting stakeholder engagement work. For program-related enquiries, contact mclo-coordinator@police.nsw.gov.au.
If you would like to speak to a MCLO, they can be contacted at the following locations:
Auburn Police Area Command | - | |
Bankstown Police Area Command | - | |
Blacktown Police Area Command | - | |
Burwood Police Area Command | - | |
Campbelltown City Police Area Command | - | |
Campsie Police Area Command | - | |
Coffs Clarence Police District | - | |
Cumberland Police Area Command | - | |
Eastern Beaches Police Area Command | - | |
Fairfield City Police Area Command | - | |
Ku-Ring-Gai Police Area Command | - | |
Liverpool City Police Area Command | - | |
Nepean Police Area Command | - | |
Newcastle City Police District | - | |
North Shore Police Area Command | - | |
Mt. Druitt Police Area Command | - | |
Parramatta Police Area Command | - | |
Ryde Police Area Command | - | |
St. George Police Area Command | - | |
Sydney City Police Area Command | - | |
Wollongong Police District | - |
Key Stakeholders
Key Stakeholders
Police Multicultural Advisory Council (PMAC)
PMAC was formed in 1996 to advise NSWPF on issues that impact multicultural communities and operational policing. It has up to 20 external members who represent a range of communities and organisations. The council meets quarterly and is co-chaired by the Corporate Sponsor for Multiculturalism and a sitting PMAC member.
The lead NSW Government agency to ensure NSW sets an example for the rest of the world as a peaceful, multicultural society. Together with its partners and communities, it works to build inclusive, resilient and cohesive communities. It is also the preferred provider of certified interpreting, translation and transcription services to NSWPF.
The Australian Government department is responsible for the management and delivery of the migration, humanitarian and refugee programs. It also promotes social cohesion through multicultural programs, settlement services and by managing and conferring citizenship.
Settlement Services International (SSI)
SSI supports individuals, children, families and communities via a range of human services, from settlement support of newcomers and refugees, through to programs in employment and education, and health, wellbeing and social supports for all Australians.
Key Resources
Key Resources
This useful NSW Government resource collates information and services designed to make settlement in NSW as easy as possible. It also showcases stories from people who have been through the settlement experience.
Developed by Multicultural NSW and NSWPF, the Premier’s Award-winning app is a practical tool that helps police to communicate with non-English speakers. Available only on MobiPOLs, the app provides police with quick access to pre-recorded audio and text of over 200 frequently used phrases that have been translated by certified interpreters into 31 different community languages.
Related Policies
Related Policies
Language Services Policy Statement
Language services are an important part of our commitment to delivering accessible and equitable policing services to diverse communities in NSW, including those who are deaf, hard of hearing, speech or communication impaired. This statement commits all NSWPF employees to using certified language services where required.
Multicultural Outcomes Reporting Framework
The Multicultural Outcomes Reporting Framework assists NSWPF and other agencies to embed multicultural planning within their core business operations.
The strategy provides a framework for the NSW Government to have a shared understanding of what successful settlement means; how to continue to deliver services and programs that are working well; and collaboratively addressing areas for attention.