- Apply online via Service NSW and attach all necessary documentation when requested.
- SLED processes your payment.
- SLED will contact the nominated person with instructions to visit a police station to have their finger/palmprints taken or requesting further information if required. Once the nominated person receives the fingerprint letter the have 42 days to have your fingerprints taken. If they receive a request for information letter they have 14 days to provide the requested information to SLED. If the nominated person doesn't have their fingerprints taken or provide the required information within these timeframes the application will be refused.
- SLED conducts probity checks, investigating the nominated person’s NSW and national criminal history and that of their close associates.
- If the licence is granted the nominated person will receive the master licence certificate in the post.
- If the application is refused, the nominated person will receive a letter explaining the reason/s and the appeals process. For more information, see the Refusal, Revocation and Right of Review page.
If SLED needs to contact you to get further information or to chase up missing documents, your application will be delayed.
Important: make sure the nominated person’s name, address and contact details are correct on all documentation submitted with the application. Also make sure that Service NSW and Transport for NSW have their current address and contact details on file. If contact details are incorrect or out of date the nominated person may miss important information SLED will send out as part of the application. You can check and update personal details online via Service NSW.
SLED uses SMS and emails to communicate with applicants throughout the application process. We recommend you regularly check your spam folder and add SLED (email@example.com) to your contacts to ensure you don’t miss out on important information.
If you are unable to apply online, click here for SLED’s application forms.