Security licensees hold a position of trust and are expected to help the NSW Police Force to ensure a safe and secure NSW. There is an expectation that security licensees will work with NSW Police officers and provide any and all information about alleged criminal and non-compliance offences they may witness.

Clause 25 of the Security Industry Regulation 2016 states SLED can revoke a security licence if there is evidence that it would be contrary to the public interest for the licensee to continue to hold a NSW security licence. Refusing to assist police with their enquiries or to cooperate with a police investigation is considered to be contrary to the public interest.

In line with this clause, security licensees who refuse to assist police with their enquiries will be issued a show cause notice and asked to demonstrate why it is in the public interest for them to continue to hold a NSW security licence.