Please note:

The SLED Contact Centre hours are changing. From 6 January 2025, the SLED Contact Centre phone lines will be open from 9am to 4pm, Monday to Friday (excluding public holidays). You can also email us at sled@police.nsw.gov.au.

The Security Licensing & Enforcement Directorate (SLED) can be contacted:

  • by phone: 1300 362 001 8.30am to 3.30pm Monday to Friday (excluding public holidays)
  • by post at:

Security Licensing & Enforcement Directorate
Locked bag 5099
Parramatta NSW 2124

If you are calling from overseas, call 61 1300 362 001.

When contacting SLED about a licence or application, please provide the licence or application number, your full name and date of birth for identification purposes.

For all firearms-related enquiries please contact the NSW Firearms Registry on 1300 362 562.

Please note: SLED can only assist with queries related to NSW security and tattoo licences. For queries related to interstate or New Zealand licences, please call the relevant authority.

Our contact centre can also assist with enquiries relating to the registration of a business under the Scrap Metal Industry Act 2016.

State agencyWebsiteContact number

ACT

Access Canberra

https://www.accesscanberra.act.gov.au/business-and-work/security/security-industry-licences

13 22 81

Northern Territory

Licensing NT

https://nt.gov.au/industry/licences/security-licences

(08) 8999 1800

South Australia

Consumer and Business Services

https://www.sa.gov.au/topics/business-and-trade/licensing/security

131 882 and press 4

Queensland

Office of Fair Trading

www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/regulated-industries-licensing-and-legislation/security-industry-regulation/get-a-security-licence

13 74 68

Tasmania

Consumer, Building and Occupational Services

www.cbos.tas.gov.au/topics/licensing-and-registration/licensed-occupations/security-and-investigation-agents

1300 654 499

Victoria

Victoria Police Licensing and Regulation Division

www.police.vic.gov.au/private-security

1300 651 645

Western Australia

WA Police Force Licensing Services

www.police.wa.gov.au/About-Us/Our-Agency/Police-Licensing-Services/Security

1300 171 011

New Zealand

Ministry of Justice (Private Security Personnel Licensing Authority)

www.justice.govt.nz/tribunals/licences-certificates/pspla/

From New Zealand: 0800 4PSPLA (477 752)
From overseas: +64 9 583 1900