Gas supply interruptions update - Central Western NSW

Sunday, 06 November 2022 12:13:11 PM

Emergency services personnel including officers from NSW Police, Fire and Rescue NSW, NSW Rural Fire Service and the SES have joined gas supplier Jemena to assist in re-connecting parts of Central Western NSW to the gas supply network, following a disruption to the main Young-Lithgow gas pipeline.

The main supplier of gas to the Bathurst area, Jemena advise that crews have been busy conducting ‘make-safe’ inspections of affected residential and commercial properties.

Jemena estimate that customers in Oberon can expect make-safe inspections will be completed by close of business later today (Sunday 6 November 2022), while customers at Wallerawang and Lithgow can expect inspections will be completed tomorrow (Monday 7 November 2022).

The Australian Pipeline Authority (APA) as the agency responsible for the Young-Lithgow pipeline, continues to work through options to reinstate gas supply to the region. It is expected - weather depending - that supply to the region will be restored within three to four weeks.

Once gas supply has been restored to the region, Jemena will commence reconnecting customers to the gas distribution network. Once Jemena is able to commence this work, it will take around seven days to complete the make safe process.

As part of making the gas pipeline network safe and returning to normal gas supply, Jemena advise residents of the Central West may see an occasional flame burn ignite from gas burners. This is all part of the normal process of ensuring air is cleared from gas lines before re-instating gas supply.

Jemena Gas undertake a full risk assessment prior to lighting the burner and have their own safety protocols in place, including staff on site with extinguishers and gas detection equipment.

Fire and Rescue FRNSW (FRNSW) is also aware of the activities and will assist in the unlikely event of any issues arising from this process.

Where repair crews have been unable to access properties over the last few days, calling cards were left with directions on how to have their gas service restored. To date, repair crews have completed ‘make safe’ inspections at almost every property with gas in Bathurst, getting premises ready to re-connect to the gas supply network.

On current estimates, Bathurst residents should have gas supply back in their homes and businesses in approximately one week. Crews are also well advanced in restoring gas to home and businesses in Raglan, White Rock and Kelso.

For people who have been impacted and have no other means of supporting themselves, Service NSW has established an emergency hotline.

If you or your household require immediate welfare assistance with:

  • Food - where gas is the only method available to cook for your household or,
  • Material Aid – for example blankets, heaters, or warm clothing - where gas is the only method of heating your home.

Please contact Service NSW on 13 77 88.

Service NSW will be able to direct you to the available assistance or will register your request with the relevant welfare agencies.

The lines operating hours:

Sunday 6 November 2022 – 9am to 5pm; Monday to Friday – 9am to 5pm

If you require general welfare support which falls outside the scope of this program please contact your local community support services which can be located at:


As the main gas supplier to the Region, Jemena provide the following tips and warnings.

  • Do not attempt to connect liquid petroleum gas (LPG) to existing natural gas supply lines. Both gases work to different pressures and there is a strong likelihood of explosion.
  • Do not bring un-flued heaters or BBQs into the house for heating purposes. They produce carbon monoxide, which can cause people to lose consciousness and die as a result of inhalation.
  • Councils at Lithgow and Oberon have introduced hot showers for the community. For locations, go to the relevant local Council website.

Fire and Rescue NSW (FRNSW) have also provided the following safety tips for customers

  • Outdoor cookers, BBQ’s and heaters, particularly those with charcoal beads, give off poisonous Carbon Monoxide gas and should never be used inside homes

  • FRNSW also warns the public not to use petrol-powered pumps, outdoor heaters or generators indoors due to the deadly CO gases that are produced

  • Carbon Monoxide is a colourless, tasteless and odourless gas that can build up in rooms and overwhelm people without warning, leading to death.

  • If you do intend to use fuel-powered equipment, ensure all areas are ventilated and carefully follow manufacturers' instructions

  • FRNSW has already witnessed a number of near-death incidents involving CO-producing outdoor cookers and heaters this year

  • Don’t risk your safety or that of your loved ones, keep them safe by leaving outdoor heat sources outside

Members of the public affected by the gas outage can stay up to date with the latest information via www.jemena.com.au/outages-and-faults/gas and https://www.apa.com.au/gas-supply-update/

In all life-threatening situations and emergencies, the public are advised to contact Triple Zero (000).