One of the main roles of the NSW Police Force is to detect, investigate crime and prosecute offenders. The investigation of a crime can take weeks, months or even longer depending upon the amount and type of evidence required to complete the investigation.

Police will determine whether an investigation should be continued based upon the nature and circumstances of the offence, the chances of solving the crime, victim needs and community needs. If police proceed with an investigation, they will keep you informed of its progress. You may be required at a later stage to go to court as a witness.

The reporting options available to fraud victims include:

Crimes Stoppers allows members of the public to anonymously report information about crime by calling 1800 222 000 or online.

How to response to fraud:

  • Alert your financial institution and close any unauthorised accounts.
  • Contact people you know and let them know about the fraud.
  • Change your online passwords and closed any fraudulent or breached online accounts.
  • Report the theft of identity credentials to issuing organisation like Service NSW and Services Australia.

Other resources available to victims of fraud:

  • National Anti-scam Centre Scamwatch – Provides information to consumers and small businesses about how to recognise, avoid and report scams.
  • ASIC – Australian Securities and Investment Commission (Report suspicious business activity)
  • ACMA – Australian Communications and Media Authority (Report SPAM, unsolicited SMS)
  • Reportcyber - Reportcyber, Australian Cyber Security Centre
  • APRA – Australian Prudential Regulation Authority
  • AFP - Australian Federal Police
  • AUSTRAC – Australian Transaction Reports and Analysis Centre
  • BDM - NSW Registry of Births, Deaths and Marriages (information on reducing identity theft)