1300 667 197 | hsw-wellbeing@police.nsw.gov.au
EAP is provided by an external provider with access to skilled clinicians across the state. EAP offers a range of support services for all NSWPF employees and their immediate family members. Support available includes free, confidential short-term counselling, specialty services related to lifestyle challenges and speciality helplines. EAP remains available to employees only for up to 5 years post disengagement. Crisis counselling is available 24/7. Download the free Converge International app on your apple or android device. Email hsw-wellbeing@police.nsw.gov.au for the organisation code.
Employee Counselling (EAP)
An external support service that provides counselling for NSWPF employees who require support across personal and/ or lifestyle concerns. Available during normal business hours, via face to face (subject to location and accessibility), phone or video link.
Crisis Counselling
Crisis counselling is available over the phone 24/7 and offers immediate, support for individuals facing urgent personal or work-related challenges. Contact 1300 667 197 and ask to speak with a clinician immediately.
EAP Services
Beyond counselling, there are several services addressing lifestyle challenges and stressors, NSWPF Employees are eligible to receive a number of sessions for each service category.
Financial Coaching
Financial coaching and education service to help improve financial wellbeing for NSWPF employees. Service available during normal business hours via phone or video link.
Career Coaching
Career planning, resume and job search advice, interview skills, and career counselling for NSWPF employees and immediate family members. Service available during normal business hours via phone or video link.
Nutrition and Lifestyle
Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for NSWPF employees and immediate family members. available during normal business hours via phone or video link.
Manager Support
Coaching and assistance across people management issues and leadership competencies available to NSWPF employees with supervisory responsibilities. Service available during normal business hours via phone or video link. Contact 1300 667 197 and ask for Manager Support.
Conflict Support
Tailored strategies, tools and coaching to help individuals resolve workplace and personal conflicts effectively. Service available during normal business hours via phone or video link to all NSWPF employees and immediate family members.
Legal Support
Provides valuable guidance in key areas and the resources and insights necessary to take informed next steps, empowering you to make informed decisions. Legal Support does not offer direct legal advice and is not available for criminal matters or matters involving the NSWPF workplace. Service available during normal business hours via phone or video link.
All above mentioned services are accessible via the 1300 667 197, the Converge International website or the Converge International app. Email hsw-wellbeing@police.nsw.gov.au for the organisation code.
Pharmaceutical Drugs, Alcohol and Gambling Counselling
(02) 9285 3899 | hsw-psychology@police.nsw.gov.au.
Confidential counselling service for NSWPF employees for substance abuse and gambling. Does not impact EAP allocation. Contact Police Psychology for more information. Service available during normal business hours, face to face (subject to location and accessibility), phone, or video link.
This service is accessible via the NSWPF Police Psychology Unit.
Specialist Helplines
Specialist phone support available to assist with referrals to external services, information and resources. Use of a specialist helpline does not impact your allocated EAP sessions. Service available during normal business hours via phone.
LQBTQI+ Helpline: 1300 542 874
Speak with a specialist counsellor and access support across issues specific to the Lesbian, Gay, Bisexual, Transgender, Queer, Questioning, Intersex, Asexual, and/or Aromantic people. You can also discuss referrals to specialised services and access to general information and resources.
Domestic and Family Violence Helpline: 1300 338 465
Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and home.
Disability and Carers Helpline: 1300 243 543
Consult with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with a disability.
Aged Care Support Helpline: 1300 035 337
Access advice on aged care issues, referral to specialist resources, and emotional support when caring for family members or friends.
Young People and Young Adults Helpline: 1300 687 399
Access age-sensitive support focusing on the emotional needs and psychological pressures many young Australians and students face daily.
Spiritual and Pastoral Care Helpline: 1300 772 435
Speak with a counsellor who will help you draw on spiritual resources suitable to your faith journey. We have counsellors from all major faith traditions and every major Christian denomination trained to integrate spirituality as an essential aspect of wellbeing.
First Nations: 1300 287 432
Support around indigenous issues. A safe space is provided for you to talk to someone who can empathise with your issues and provide support.