For details on EAP service allocations, please email hsw-wellbeing@police.nsw.gov.au.
Incident Support
Phone: 1300 667 197
Psychological first aid is available to all NSWPF employees for any workplace or work related potentially traumatic event (PTE) that may cause undue distress. Up to 3 hrs face to face counselling is available beyond the initial intervention. Follow up occurs, with consent, one week and then one month post initial intervention. Service available 24/7 onsite or via phone or video link. Onsite support is encouraged.
Employee Assistance Program (EAP)
Phone: 1300 667 197 - press 1
Email: hsw-wellbeing@police.nsw.gov.au for more information
EAP is provided by an external provider with access to skilled clinicians across the state. EAP offers a range of support services for all NSWPF employees and their immediate family members. This support is through free, confidential short-term counselling and/or coaching that can help address issues such as workplace stress, health, financial, caregiver, or other life challenges. EAP includes 6 sessions every 2 years via face to face, telephone, or video link. Crisis counselling is available 24/7. EAP remains available to employees only for up to 5 years post disengagement. Download the free app on your apple or android device, ‘EAP CONNECT APP’.
Counselling
Phone: 1300 667 197
Email: hsw-wellbeing@police.nsw.gov.au
An external support service that provides counselling for NSWPF employees who require support across personal and/ or lifestyle concerns. Available during normal business hours, via face to face, telephone or video link.
Alcohol, Pharmaceutical Drugs and Gambling Counselling
Phone: (02) 9285 3899
Email: hsw-psychology@police.nsw.gov.au.
Confidential counselling service for NSWPF employees for substance abuse and gambling. Does not impact EAP allocation. Contact Police Psychology for more information. Service available during normal business hours, face to face, telephone, or video link.
Manager Support
Phone: 1300 667 197
Coaching and assistance across people management issues and leadership competencies available to NSWPF employees with supervisory responsibilities. Does not impact EAP allocation. Service available during normal business hours via telephone or video link.
Career Coaching
Phone: 1300 667 197
Career planning, resume and job search advice, interview skills, and career counselling for NSWPF employees and immediate family members. Does not impact EAP allocation. Service available during normal business hours via telephone.
Financial Coaching
Phone: 1300 667 197
Financial coaching and education service to help improve financial wellbeing for NSWPF employees. Does not impact EAP allocation. Service available during normal business hours via telephone.
Legal Support
Phone: 1300 667 197
Legal support provides valuable guidance in key areas and the resources and insights necessary to take informed next steps, empowering you to make informed decisions. Legal Support does not offer direct legal advice and is not available for criminal matters or matters involving the NSWPF workplace. Does not impact EAP allocation. Service available during normal business hours via telephone.
Nutrition & Lifestyle
Phone: 1300 667 197
Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for NSWPF employees and immediate family members. Does not impact EAP allocation. Service available during normal business hours via telephone.
Conflict Support
Phone: 1300 667 197
Conflict support can provide tailored strategies, tools and coaching to help individuals resolve workplace and personal conflicts effectively. Does not impact EAP allocation. Service available during normal business hours via telephone or video link to all NSWPF employees and immediate family members.
First Nations Helpline
Phone: 1300 667 197
Provide specialist advice and support around indigenous issues. A safe place to talk to someone who can empathise with your issues and provide support.
LGBTQIA+ Helpline
Phone: 1300 287 432
Advice across nutrition, resilience, mindfulness, sleep, and positive lifestyle changes for NSWPF employees and immediate family members. Does not impact EAP allocation. Service available during normal business hours via telephone.
Disability and Carers Helpline
Phone: 1300 243 543
Consult with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with a disability.
Aged Care Support Helpline
Phone: 1300 035 337
Access advice on aged care issues, referral to specialist resources, and emotional support when caring for family members or friends.
Domestic and Family Violence Helpline
Phone: 1300 338 465
Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and home.
Young People and Young Adults Helpline
Phone: 1300 687 399
Access age-sensitive support focusing on the emotional needs and psychological pressures many young Australians and students face daily.
Spiritual and Pastoral Care Helpline
Phone: 1300 772 435
Speak with a counsellor who will help you draw on spiritual resources suitable to your faith journey. We have counsellors from all major faith traditions and every major Christian denomination trained to integrate spirituality as an essential aspect of wellbeing.
Fitness Passport
Email: NSWPoliceForce@fitnesspassport.com.au
NSWPF employees and their families can gain access to over 950 gyms, swimming pools and recreation/leisure centres at a discounted rate.
Osara Health
Email: hsw-familysupport@police.nsw.gov.au
Providing personalised cancer support for NSWPF employees and their immediate family. The support has two programs: Cancer Coach and Cancer Caregivers. Cancer Coach is an education, support and behaviour change program designed by oncologists to help people take back control of their cancer care and achieve better outcomes. Cancer Caregivers is designed to equip people with the support, information and skills to best look after their loved one living with cancer and improve their clinical outcomes.
National Emergency Worker Support Service
Email: nationalemergencyworkersupport@blackdog.org.au
Website: https://www.blackdoginstitute.org.au/education-services/national-emergency-worker-support-service/
Free, confidential, and evidence-based mental health support, through mental health checks, educational resources, and up to 12 telehealth or face-to-face sessions with trauma informed clinicians.