When a licence application is refused or a licence is revoked, a notice is served on the licence applicant / holder (either in person or by posting to the person's address as recorded with SLED).

The notice explains why the application was refused / the licence was revoked and is accompanied by information about a 'right of review'.

A 'right of review' means the licence applicant / holder may request SLED to conduct an internal review of the decision by making a written application to the SLED within 28 days. SLED will finalise an internal review within 21 days of receipt.

Additionally, the licence applicant / holder may request an administrative review of the decision by the NSW Civil and Administrative Tribunal (NCAT). NCAT can be contacted by phoning 1300 006228 or its website http://www.ncat.nsw.gov.au/Pages/contact_ncat.aspx.

If a person's application for a licence under the Mutual Recognition Act 1992 is refused, they can only seek a review of the decision by lodging an application with the Commonwealth Administrative Appeals Tribunal (AAT) within 28 days. More information about Mutual Recognition refer to the SLED Mutual Recognition webpage.

For more information about licence refusal refer to sections 15 - 16A of the Security Industry Act 1997 and Clauses 16 and 18 of the Security Industry Regulation 2016.

For more information about licence revocation refer to section 26 of the Security Industry Act 1997.

For more information about internal review refer to clause 53 of the Administrative Decisions Review Act 1997.

For more information about NCAT review refer to section 29 of the Security Industry Act 1997.