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NEW SECURITY LICENCE APPLICATIONS

Q. Am I eligible to apply for a security licence in NSW?

A. If you wish to apply for a NSW security licence, you must:

  • be 18 years of age or over
  • be a fit and proper person to hold the class of licence sought
  • have the relevant competencies and experience required
  • have successfully completed the required training (including assessment)
  • be competent to carry on the security activity to which the proposed licence relates
  • have Australian work rights; and
  • obtain a NSW Driver Licence, Photo Card or Customer Number from NSW Roads & Maritime Services (RMS).


For more information refer to Fact Sheet 6 'Am I Eligible for a NSW Security Licence' on the Fact Sheets webpage.

Q. My partner/family member is the primary applicant on a student visa on which I am included as a partner/member of the family with unrestricted work rights.  Am I eligible to apply for a NSW licence?

A. No.  Under security industry legislation in NSW, persons who hold a student visa are restricted from applying for a security licence.  While your visa may allow you to work in Australia, it is the visa type held by the primary applicant (i.e. student visa) that makes you ineligible to apply for a NSW security licence.

Q. What documents do I need to provide to prove that I am an Australian citizen / permanent Australian resident / holder of a visa that entitles me to work in Australia?

A. When you submit your application, you must include a certified copy of ONE of the following:

  • Full Australian Birth Certificate (Extracts and Commemorative certificates are NOT acceptable)
  • Certificate of Australian Citizenship
  • A current Australian passport (or a recent passport that is not more than two years expired or an acceptable Australian travel document)
  • Non-Australian passport (clearly showing name, date of birth, photograph, passport number, expiry date and country of issue) and visa that entitles the holder to work in Australia (other than a student or working holiday visa).

If you have lived in another country for 12 months or more, within the previous 10 years (since turning 16) you must include a police certificate for each country. You must contact each country’s embassy/consulate in Australia to obtain this certificate. Each certificate must be translated into English (if necessary). Translated certificates must be verified by the relevant country’s embassy/consulate in Australia as a true and correct translation of the original certificate. Police certificates must have been issued within the last twelve months. Certificates which are more than twelve months old will not be accepted and may result in your application being refused/withdrawn.

You should ensure your police certificate (if required) is submitted along with your application. Failure to provide this document may result in your application being refused/withdrawn.

Note: If the name on your evidence of Australian Work Rights document is different to your current name, you must provide an original certified copy of acceptable documentary evidence of your change of name.

Q. Why is a RMS ID number required prior to submitting an application for a NSW security operative licence?

A. All successful applicants for NSW security operative licences are issued with a photo-licence card. NSW Security photo-licence cards are issued by NSW Roads & Maritime Services (RMS) on behalf of SLED.

To enable the production of a photo-licence card, applicants must hold a:

  • NSW Driver Licence or
  • Photo Card issued by RMS or
  • obtain a RMS Customer Number (for applicants that reside interstate and do not have a NSW Driver Licence or Photo Card).

To obtain an RMS Customer Number, an applicant needs to attend a Service NSW Centre or Agency and provide proof of identity documents such as a passport, proof of address (utility bill) and proof of signature (a credit card or similar).

For more information call 13 22 13 (if calling from NSW) or 1800 624 384 (if calling from interstate).

Q. What are the mandatory personal identification requirements?

A. To apply for a NSW security licence, you must satisfy the following two identification requirements:

  1. You must hold either a Driver Licence OR Photo Card OR Customer Number issued by NSW Roads & Maritime Services (RMS) showing your current name: AND
  2. ALL documentation submitted with your application that displays your name must show your name written and spelt in exactly the same way (unless you provide acceptable evidence of a change of name).

Q. Why must I submit certified copies?

A. You should always retain your original documents for safe keeping. However, as you are required to provide documentary evidence of proof of identity in support of your application, a photocopy of the original is acceptable.

  • A photocopy of the original must be certified to prove that the photocopy is an exact copy that has not been altered in any way.
  • Only an Authorised Person has the legal authority to certify that the photocopy is a true and correct copy of the original.

Q. What documents need to be certified?

A. When providing ANY of the following documents, only original certified copies will be accepted:

  • Australian Citizenship / Birth Certificate / Non-Australian Passport with Visa page
  • Training qualifications, including First Aid
  • Change of Name evidence

Q. How do I obtain certified copies?

A. When having documents certified, you should:

  • Take a CLEAR photocopy of all documents, ensuring the details on the copy are easily visible
  • Take the photocopies AND the original documents to an Authorised Person
  • Have the Authorised Person compare the copy against the original
  • The Authorised Person must certify EVERY photocopied page. If you have photocopied documents on BOTH sides of a page, BOTH sides MUST be certified
  • Once all photocopied documents are certified, submit ONLY these certified copies.

Note: Photocopies of certified documents will not be accepted.

Q. Who is an Authorised Person? (i.e. can certify documents)

A. Documents may be certified by any one of the following Authorised Persons:

  • Justice of the Peace
  • Legal Practitioner
  • Notary Public


The person certifying the documents must:

  • Compare the original document to the copy of the document to be submitted and ensure it is identical
  • Write (or stamp) on the copy "I certify this to be a true copy of the original document sighted by me"
  • Sign the statement
  • Print their details:
    • Name
    • Contact telephone number
    • Profession or occupation
    • Date certified


In addition, a Justice of the Peace must also print their registration number and the State in which they are registered. A legal practitioner must also print their occupation, the business name and address.

If you are required to submit an overseas Police Certificate with your application, this certificate will need to be certified by the relevant Embassy or Consulate in Australia.

Q. What is an acceptable change of name document?

A. Acceptable change of name documents must show a clear link between each of your names. Acceptable documents are limited to certified copies of the following:

  • Marriage certificate(s) issued by the NSW Registry of Births, Deaths & Marriages or, if you were married elsewhere, a certified copy of the marriage certificate issued by the celebrant or church
  • Change of Name certificate issued by the NSW Registry of Births, Deaths & Marriages
  • Full birth certificate showing your name at birth and your new name (Extracts and Commemorative certificates are NOT acceptable)
  • Divorce decree
  • Deed poll registered with the relevant authority
  • Instrument evidencing change of name form registered in the Land Titles Office

Q. How can I get an application form for a new licence?

A. To obtain an application, you can either:

  • Download the relevant application form and schedule of fees from the Application Forms and Fees webpage.
  • Call SLED on 1300 362 001 between 8:30am - 4:30pm, Monday to Friday, to have an application pack posted to you.

Q. What happens if I send my application form without all of the relevant information or certified copies of documents?

A. If an application is received by SLED with incorrect or incomplete details, a letter will be sent to the applicant informing them to provide / amend these details.

The application will be held by SLED for 21 days during which time the applicant must supply the required documents / information in order for their application to proceed. If the requested documentation is not received within this 21 day period, the application will be withdrawn.

Q. What will happen to my licence fee if I withdraw my application?

A. If a licence application is withdrawn prior to the licence being granted, SLED will retain a non-refundable processing fee. This fee varies depending on the type of application submitted. The remainder of the licence fee will be refunded.

Further details on the non-refundable processing fee can be found in the 'Schedule of Fees' on the Application Forms and Fees webpage.

However, once a licence has been granted there is no provision under the Security Industry Act 1997 for the refund of any fees paid.

Q. How long after I send in my application will I get my licence?

A. If you have correctly completed your application form and you do not have a criminal history, you may expect to receive your 'Photograph Advice' letter within approximately six weeks of having your fingerprints taken. If information is required , or if you are an ex-police officer, this time may be longer.

Q. What happens after I receive the Photograph Advice (PA) letter?

A. When you receive your PA letter, you must take it to a Service NSW Centre or Agency along with suitable ID to have your photograph taken.

Photo licence cards are not printed on the spot, they are posted to the address that recorded with the RMS. You can expect to receive it in the mail within 10 business days. You may request for your photo licence card to be posted to the Service NSW Centre or Agency, should you chose to collect your card in person.

As stated in your PA letter, your licence is granted subject to the condition that you personally attend a Service NSW Centre or Agency before the final date of acceptance to have your photograph taken. You cannot be issued with a photo licence-card after that date. If you do not have your photograph taken within that period of time, your licence may be revoked.

Note: If you lose or misplace your PA letter BEFORE the final date of acceptance, please call the SLED Contact Centre on 1300 362 001 between the hours of 8.30 am and 4.30 pm (Monday-Friday).


TRAINING

Q. What are the training requirements for a Class 1 security licence?

A. Applicants must attain the units of competency required for the licence subclass/es sought. Information on the competency requirements for each Class 1 subclass can be found on this website under Competency requirements for Class 1 licences.

Q. Who can conduct the security training required to obtain a Class 1 security licence?

A. Only SLED Approved Organisations (Security Training) are authorised to conduct security training (not including first aid) for persons wishing to obtain a NSW Class 1 security licence.

The current list of SLED approved Registered Training Organisations is available on this website under Approved Organisation (Security Training).

Information about training qualifications for Class 2A and 2D NSW security licence is provided below.

Q. Do I need a Senior First Aid certificate?

A. An original certified copy* of the statement of attainment/qualification recording HLTAID003 (Provide first aid) must be included with an application for the following Class 1 security activities:

  • Unarmed Guard
  • Bodyguard
  • Crowd Control
  • Guard Dog Handler
  • Armed Guard

First aid certification is current for three years from the date issued.

* For more information on certified documents, please see NEW SECURITY LICENCE APPLICATIONS above.

Q. What should I do if my Senior First Aid certificate expires during the term of my security licence?

A. It is the responsibility of the licensee to ensure their First Aid certification is current during the term of their licence.

While a Class 1A, 1B, 1C, 1D or 1F licence holder may have their licence revoked if their First Aid certification is not current, there is no on-going requirement to provide SLED with current First Aid certification.

If your licence expires and cannot be renewed, you would then be required to submit current First Aid certification (as well as any other relevant training) with any subsequent security licence application.

Q. How long do my qualifications remain valid? What Training Certification is accepted?

A. All applicants for a Class 1 licence must meet current competency requirements as published on the SLED website. Holders of training certificates that do not meet these requirements must contact an Approved Organisation (Security Training) to obtain acceptable training certification.

Note: This does not apply to existing licensees who renew within 90 days of their licence expiry date.

First aid qualifications are only valid for three years from the date they were issued.

Q. Will I ever need to update my training to remain employed in the security industry?

A. You must update your first aid training every three years.

If your security licence expires and cannot be renewed and/or you leave the security industry for a length of time, you may be required to update your qualifications before being eligible to apply for a new licence.

You may contact the SLED Call Centre between 8:30am - 4:30pm, Monday to Friday, on 1300 362 001 for further information.

Q. What are the qualification, training and experience requirements to apply for a Class 2A security licence?

A. Specific qualifications and experience are required for this licence.

Competency requirements

Applicants must demonstrate, to the satisfaction of the Commissioner of Police, that they hold the Certificate IV in Security and Risk Management (CPP40707) qualification and have attained the following units of competency:

  • Prepare security risk management plan (CPPSEC5004A)
  • Implement security risk management plan (CPPSEC5005A)

Applicants must submit certified copies of the qualification and a statement of attainment or a record of results issued by a Registered Training Organisation showing that they have attained units of competency CPPSEC5004A and CPPSEC5005A. Such documents must be submitted by applicants either with their licence application or within 42 days of having lodged their licence application.

Experience requirements

Applicants must demonstrate, to the satisfaction of the Commissioner of Police, that they possess the following experience:

  • have held a Class 1 and/or a Class 2 security licence continuously for a total period of at least 5 years, or
  • have been recorded as a nominated person for one or more master security licensees continuously for a total period of at least 5 years, or
  • have been employed by one or more master security licensees to manage the carrying on of security activities continuously for a total period of at least 5 years, or
  • have carried on the activities authorised by a Class 2A licence in another jurisdiction, or as an exempt person, for a total period of at least 5 years.

Note: relevant experience is deemed to be continuous if not broken by any period in excess of 12 months, including the period immediately prior to the application for the Class 2A licence.

Applicants must submit evidence that they satisfy these experience requirements with their licence application.

Q. What are the qualification, training and experience requirements to apply for a Class 2D security licence?

A. Applicants must:

  • hold a minimum of a Certificate IV in Training and Assessment (TAE40110 or it's successor TAE40116) as well as qualifications for the areas they train and assess (eg Risk Management), and
  • provide documentary evidence of three years relevant industry experience.

Q. Can I get recognition for prior learning (RPL) as an alternative to providing the required training qualifications?

A. No.

Q. Are there any training qualification requirements to apply for a 1E (Monitoring Centre Operator), 2B (Security Seller) or 2C (Security Equipment Specialist) licence?

A. No.

Q. Can I lodge my application prior to completing my training?

A. Yes. Applicants for a Class 1 licence have 42 calendar days from the date of lodgement of their application to submit the required training qualifications to SLED.


MASTER (BUSINESS) LICENCE

Q. What is a Master licence?

A. Any business that employs or provides persons (including subcontractors) to carry on security activities must hold an appropriate Master (business) licence.

Q. When is a Master (business) licence required?

A. Under NSW security industry legislation, you need a Master licence if your business:

  • is paid to deliver a security service that involves the carrying on of defined (and not exempt) security activities or your business pays someone else (whether an individual or a company) to provide that service on your behalf
  • is paid to deliver a security service by someone other than your employer and you provide that service yourself (i.e. as a self-employed individual)
  • employs security licensees to meet your own security needs (i.e. in-house security).

Q. Why did "employ persons" change to "provide persons" for Master licences?

A. The whole intent of the "providing persons" change to the NSW security legislation was to eliminate unnecessary subcontracting and ensure transparency (and shared compliance obligations) when subcontracting occurs.

This change sought to address unnecessary subcontracting with non-security firms skimming the cream off the top of contracts, placing cost pressures on the security firms actually delivering the services and contributing to non-compliance with security industry legislation and industrial requirements.

Q. What Master licence do I need?

A. A Master licence class determines the number of persons that a Master licence holder is authorised to provide to carry on security activities on any one day. The Master licence must be appropriate to the business structure and may be a corporation (e.g. Pty Ltd), or an individual (e.g. a sole trader) or a Government agency.

Refer to 'Master (business) licence' on the About Security Licences webpage for more information about Master licences.

Refer to 'New licence' on the Application Assistant webpage for more information about forms and application processing.

Q. Can I apply for a Master licence if the Australian Business Number (ABN) has been issued to a Trust?

A. No. An application for a Master licence may only be made by an individual, corporation or government agency / public authority. Security industry legislation does not recognise a trust as a legal entity.

Where a corporation applying for a Master licence acts as a trustee for a trust, the application for the Master licence must provide the ABN issued to the corporation (not the trust).

Q. Can I apply for a Master licence if the Australian Business Number (ABN) has been issued to a Partnership?

A. Yes. An application for a Master licence may only be made by an individual, corporation or government agency/public authority. Security industry legislation does not recognise a partnership as a legal entity.

An individual that is part of a partnership can apply for an Individual Master licence, with any other partners in the business declared as Close Associates.

Q. Who is a Close Associate?

A. A person is a Close Associate if they:

  • hold or will hold any relevant financial interest (i.e. a share in the capital of the business or any entitlement to receive any income from the business).
  • are, or will be, entitled to exercise any relevant power (i.e. any power (by voting or otherwise) to participate in any directorial, managerial or executive decision, or to elect or appoint any person to any relevant position) in the business.
  • hold, or will hold, any relevant position in the business.

This refers to the position of directors, managers & other executive positions, secretary, and such other positions prescribed by the Regulation.

Refer to section 5 of the Security Industry Act 1997 which provides more details relating to “Close Associates”.

Q. What is a Temporary Excess Provision of Services (TEPS) Permit?

A. A Temporary Excess Provision of Services (TEPS) permit allows the holder of a Master licence to provide an unlimited number of persons to carry on security activities on a specified day or on each day within a specified period.

For example, the holder of a MC Master licence (which authorises the holder to provide between 4 and 14 persons) may, upon being granted a TEPS permit, provide an unlimited number of persons to carry out security activities during that specified period.

Q. How do I apply for a Temporary Excess Provision of Services (TEPS) Permit?

A. An application for a TEPS permit can be made:

  • Online via the SLED Apply for a TEPS Permit Online webpage. First time users of the Online TEPS facility will have to register and create an account however this is an instant and effective process. A TEPS permit is granted immediately upon receipt of the credit card payment.
  • Downloading a form P1122 - Temporary Excess Provision of Services Permit from the SLED website www.police.nsw.gov.au/sled and send the form, along with payment:
    • by mail to Locked Bag 5099, Parramatta NSW 2124;
    • fax to 1300 362 066; or
    • email to sled@police.nsw.gov.au

P1122 applications must be submitted at least one full working day prior to the specified day or period. (e.g. Permits requested for work over a weekend must be lodged with the SLED by close of business on the preceding Thursday.)

The cost of a TEPS permit is $150 per day (or part thereof) for each specified day or each calendar day within a specified period. For example, a request for a TEPS permit from 10pm on a Friday to 6am on a Saturday will cost $300 as the period spans over two calendar days.

A TEPS Permit must be approved prior to the Master licensee providing the additional persons.

Q. What form do I use to apply for a Master licence?

A. Refer to 'New licence' on the Application Assistant webpage for more information about forms and application processing.

Refer to 'Master (business) licence' on the About Security Licences webpage for more information about Master licences.


NOTIFYING SLED

Q. What are SLED's contact details?

A. SLED's contact details are listed on the SLED Contact Details webpage.

Q. How do I inform you of my change of address?

A. You must notify SLED in writing within 14 days.

For more information refer to 'Change of address' on the Application Assistant webpage.

Q. What happens if my licence (operative or Master) is lost, stolen, destroyed, defaced, mutilated or becomes illegible?

A. You must report this to the NSW Police Force within 7 days and lodge an application for a replacement licence within 14 days.

For more information refer to 'Replace lost, stolen, damaged, etc. licence' on the Application Assistant webpage.

Q. How do I change the details of my Master licence? Is there any charge for this?

A. You must notify SLED, in writing, within 14 days of any change to the particulars of a Master licence. This includes change of contact details or change of close associates.

Changes to contact details (which do not appear on the licence) do not incur a fee and can be emailed, faxed or posted to SLED by the licence holder, Nominated Person or Close Associate. Notification must include the licence number, full name and date of birth of the licence holder or Close Associate.

To change other particulars, you must complete the 'Application for Amendment or Replacement' form appropriate for the type of Master licence (available on the Application Assistant webpage) and post it to SLED along with the fee of $65.00 for a change of any details.

Q. How do I alter the personal details (including name) shown on my photo- licence card? Is there a charge for this?

A. You must complete Form P645 – 'Application for Amendment or Replacement of an Individual Licence' (available on the Application Assistant webpage) and post it to SLED.

To change your name, you must also post:

  • an original certified copy of your Birth Certificate
  • an original certified copy of your Change of Name Certificate issued by NSW Registry of Births, Deaths & Marriages (certificates issued through the Department of Lands are not accepted)

Once your application is processed, you will receive a Photograph Advice letter which you must present to a Service NSW Centre or Agency to obtain your replacement licence.

Upon receipt of your new licence, you must surrender your previous licence in person at your local police station or via mail to the SLED.


LICENCE RENEWAL

Q. What is the difference between on-time and late renewals?

A. Renewals are either on-time or late, with a different fee applying to the type of renewal.

On-time Renewal: If a licence is renewed on or prior to the expiry date it is 'on-time'. An 'on-time' renewal allows the licensee to continuously carry on the security activities authorised by the licence.

Late Renewal: If a licence is renewed after the expiry date, but within 90 days of the licence expiring, it is 'late'. The fee for a late renewal is higher than that for an 'on-time' renewal.

A licence cannot be renewed more than 90 days after its expiry date and a new application will be required.

Q. Can I work if I submitted my renewal after the licence expiry date?

A. A licensee who lodges a late renewal can return to work once their payment of the renewal fee has been processed.

Q. What is the renewal process?

A. Approximately 8 weeks prior to the expiry of your licence, a renewal application form will be mailed to you at the postal address recorded with SLED. The renewal form shows basic details such as your licence number and expiry date, your name and address, and the security activities authorised by your licence.

You simply have to review the information on the renewal form and, if it is correct, complete the relevant sections, sign the declaration and return the form with the appropriate fee to SLED to have your licence renewed.

An even better option is to renew your licence online (see more information below).

Once the renewal form has been processed, you will be sent a Photograph Advice letter which you must take to a Service NSW Centre or Agency to have your photograph taken. You must have your photograph taken by the final acceptance date stated in the letter or your licence will be revoked.

For more information on licence renewals and the applicable fees, please refer to the Schedule of Fees on the Application Forms and Fees webpage.

Q. Can I renew online?

A. Yes. You can renew your licence online by submitting your licence number, renewal number and any other required information (including payment details). For more information refer to the Renew Your Licence Online webpage.

A renewal cannot be processed prior to the licence renewal application being sent to the licence holder.

Once the renewal form has been processed, you will be sent a Photograph Advice letter which you must take to a Service NSW Centre or Agency to have your photograph taken. You must have your photograph taken by the final acceptance date stated in the letter or your licence will be revoked.

Q. Can I change my address when I renew online?

A. Yes. However, security industry legislation requires a licensee to notify SLED of their change of address within 14 days of the change occurring. Accordingly, notification of a change of address should be done at the time the address is changed and not left until the licence is due for renewal.


GENERAL

Q. I want to talk to someone personally about my application. Where do I go?

A. Applicants can contact SLED by phone (1300 362 001, 8:30am - 4:30pm Monday to Friday), fax (1300 362 066) or email (sled@police.nsw.gov.au).

SLED does not have counter services. Applications are only be accepted by post.

Q. What is the term of a security licence (operative or Master)?

A. All security licences are available for a one or five-year term, unless suspended or revoked during the licence term.

Q. I have had my 5 year licence for 6 months but I do not wish to work in the security industry again. Am I entitled to a refund?

A. No. There is no refund once a licence has been granted.

Q. What will happen to my licence fee if I withdraw my application?

A. Each application fee contains a non-refundable processing component. If you withdraw your application, SLED will retain the non-refundable processing fee (this varies depending on the type of application). The remainder of the licence fee will be refunded provided that your application is withdrawn prior to your licence being granted. For more information refer to the Schedule of Fees on the Application Forms and Fees webpage.

Q. If I hold a Master licence for my business, do I require Class 1 or 2 licences to carry out operative security activities?

A. Yes. A Master licence is for the business only and allows you to employ or provide persons to carry out security activities. If you are a Sole Trader and do not employ staff, you must hold both a Master licence and the appropriate operative licence (e.g. 2B Security Seller to sell the services of persons to carry on security activities, 2C Security Equipment Specialist to sell and install etc. security equipment).

Q. I have a security licence in another State / Territory of Australia / New Zealand - do I need a NSW licence to do security work in NSW?

A. Yes. If you have an equivalent licence in another State or Territory or New Zealand, you may apply for a NSW licence under 'Mutual Recognition' laws. For more information refer to 'New licence' on the Application Assistant webpage.

Q. I have a NSW operative licence. Do I have to be employed by the holder of a NSW Master licence to do security work in NSW?

A. Yes. All security operatives must be employed by the holder of a NSW Master licence.

Q. How do I add an additional subclass to my security licence?

A. Refer to 'Add subclass to an existing operator licence' on the Application Assistant webpage for more information.

Q. Do I have to wear my photo-licence card when carrying on security activities?

A. Yes. Your photo-licence card must be worn on the front side of your body, at or above waist level. The photograph and licence details on the front of the licence must be clearly visible to a person standing in front of you. These requirements apply at all times when carrying on security activities, unless an exemption not to display the licence has been approved by SLED.

For more information on wearing and producing your licence, please refer to Fact Sheet 7 on the Fact Sheets webpage.

Q. Do security guards need to wear a uniform?

A. In general, there is no requirement for security licence holders to wear a uniform (armed guards are an exception to this and must wear a uniform). If a uniform is worn, it must comply with the Determination for Security Industry Uniforms and Markings on Motor Vehicles. For more information about this refer to the SLED Uniform Policy webpage.

For more information about the requirement to wear a security licence refer to section 36 of the Security Industry Act 1997.

For more information about uniform requirements for armed guards refer to section 23A of the Security Industry Act 1997.

For more information about the requirement to display the Master licence number refer to clause 32 of the Security Industry Regulation 2016.

Q. I supply and install security doors and grilles. Do I need a security licence for this activity?

A. Yes. Regardless of the description of the doors and grilles being supplied or installed, the activity of supply and installation of doors and grilles designed to enhance or provide security and carried out in the course of conducting a business, is a security activity for the purposes of the Security Industry Act 1997 and requires a security licence.

Q. What is the difference between a monitoring centre and a control room for security licensing purposes?

A. A monitoring centre is a facility defined by Australian Standard 2201.2:2004 (Intruder Alarm Systems - Monitoring Centres) and those businesses that carry out the monitoring of domestic and commercial alarms. A Monitoring Centre Operator's prime duty is to monitor the alarm systems and action any alarm activations in accordance with client instructions.

Monitoring Centre Operators do not physically respond to alarm activations. They action alarm activations in accordance with client instructions, which may include requesting other security operatives to respond to security risk situations. Much of the day to day work involves using computers that monitor alarm systems, entering data and producing reports about alarm activations.

A Monitoring Centre Operator requires a 1E subclass licence.

A control room is generally a facility within a specific site, such as an office building or large business complex, where the day to day operations are monitored within the site by close circuit television, internal alarm systems and security devices that are site specific. A Control Room Operator is an Unarmed Guard (1A subclass) whose duties include shifts in the control room, physically responding to alarms and maintaining the security of the site or requesting other on site guards to respond to any alarm activation or breach of security.

Q. Can a drug detection dog be used to screen people seeking entry to licensed premises?

A. No. Only the holder of a 1D subclass (Dog Handler) licence is authorised to work with a dog and only to patrol, protect or guard property. A drug detection dog has no relevance to the protection of property.

A 1C subclass (Crowd Controller) licence is required to screen people seeking entry to licensed premises. The security legislation specifically prohibits a 1C security operative from working with a dog.

Any person using a drug detection dog to screen people seeking entry to licensed premises is committing an offence.

Q. Is there a licensing requirement for the use of robotic security guards?

A. Yes.  A robotic security guard is considered security equipment and subject to licensing requirements in relation to its sale and repair.

Anyone using a robotic security guard would be considered to be patrolling, protecting or guarding property by electronic means and would need to be the holder of a Class 1A (Unarmed Guard) security operative licence.

If a robotic security guard is not used for transporting people or goods, it is not considered to be a "vehicle" and therefore the display of a master licence number on the device is not required.  However, if the robotic security guard is also a "segway" and ridden by a security guard, then the device would need to display the master licence number and the rider would need to be the holder of a Class 1A (Unarmed Guard) security operative licence.

Q. Is there a licensing requirement for the use of drones or unmanned aerial vehicles (UAVs) for security work?

A. Yes.  A drone or unmanned aerial vehicle (UAV) is considered security equipment but only if it is designed or adapted to provide or enhance security for the protection of property.  Whether the device is designed or adapted to provide or enhance security for the protection of any property will depend on an assessment of a broad range of matters, including its features and how it is marketed by the manufacturer.

Using such a device to conduct any of the defined security activities (e.g. patrolling property, crowd control) would constitute carrying on a security activity and subject to licensing requirements in relation to its sale and repair.

Anyone using a drone or UAV would need to be the holder of the relevant security operator licence, i.e. Class 1A (Unarmed Guard) or Class 1C (Crowd Controller) licence, as well as the relevant authorisation under the Civil Aviation Safety Regulations 1998.

Note:  Master licensees intending to introduce the use of drones/UAVs for security work should obtain independent legal advice to ensure compliance with State and Commonwealth legislation.  It is possible that engaging in a security activity with such devices may breach the provisions of the Surveillance Devices Act 2007. (For example, using a drone for crowd controlling or patrolling property may also involve using a listening device or tracking device recording or overhearing a private conversation or the ability to determine the geographical location of a person).

Q. What are the approved classes of retail outlets referred to in section 4 of the Security Industry Act 1997?

A. Certain retail outlets do not require a security licence for a range of transactions involving "basis household or automotive security items".  They are:

  • physical stores at which customers can self-select their desired item, pay for it at a cashier and leave with the item to independently arrange its installation; and
  • online retailers who provide a facility for customers to purchase items over the internet, without engagement with a salesperson, and who arrange delivery of the item to the customer via third party agents (for example, couriers or Australia Post)

What sort of transactions can these retail outlets engage in?

These retail outlets can:

  • sell,
  • provide advice about, and
  • act as an agent for the supply of basic household or automotive security items.

What are basic household or automotive security items?

These are:

(a) items ordinarily used for basic household security and capable of being installed by the owner or occupier, including:

  • doors and grilles,
  • door and window locks,
  • padlocks,
  • portable safes weighting not more than 50 kilograms, or
  • other electronic or mechanical security items (other than items that are ordinarily installed, maintained or serviced by or on behalf of the supplier of the item)

(b) items designed to minimise the possibility of motor vehicle theft, including a vehicle immobiliser, vehicle alarm or GPS tracking device.

Q. Can I appeal SLED's decision to refuse or revoke my licence? ('Right of Review')

A. Yes. The Administrative Decisions Tribunal Act 1997 allows for a person to seek a review of the Commissioner's decision to refuse an application, impose conditions on or revoke a licence. This may be done by either applying for an internal review of the decision or lodging an application with the NSW Civil and Administrative Tribunal (NCAT).

An internal review is carried out by a person, within the NSW Police Force, who was not involved in the Commissioner's original decision and results in the original decision being overturned, varied or confirmed. An internal review is often a cheaper and quicker alternative to lodging an application with NCAT. However, if the person is not satisfied with the outcome of the internal review, they still have the option of lodging an application with NCAT.

Q. Who may apply for an internal review?

A. Either the applicant / licence holder or a person acting on their behalf.

An application for an internal review should:

  1. be in writing, and
  2. be addressed to the SLED, and
  3. specify the address in Australia to which a reply may be sent.

An application for an internal review must be received by SLED within 28 days of the notice of refusal / revocation being served on the applicant / licensee.

Further information can obtained from the Refusal, Revocation and Right of Review webpage.

Q. How can an applicant applying under Mutual Recognition appeal a refusal decision?

A. A person who is served with a Notice of Refusal of their Mutual Recognition application CANNOT seek an internal review with SLED. The person must lodge an application with the Commonwealth Administrative Appeals Tribunal (AAT). The Tribunal has no connection with the NSW Police Force.

Further information, including application forms, is available on the Tribunal's website at www.aat.gov.au or by telephoning 1800 228 333.

Q. Where can I find the laws that relate to security licensing?

A. Refer to 'Legislation' on the About Security Licences webpage.

Q. Is SLED responsible for the Responsible Service of Alcohol / RSA Marshals?

A. No. Please contact Liquor & Gaming NSW: Phone: 02 9995 0300 or Email: info@olgr.nsw.gov.au or https://www.liquorandgaming.justice.nsw.gov.au/Pages/liquor.aspx

Q. Is SLED responsible for batons, handcuffs or body armour?

A. No. Please contact the Firearms Registry Customer Service Line: 1300 362 562 or NSW Police Force website > Online Services > Firearms Registry

Q. Is SLED responsible for the Combat Sports Act 2013?

A. No. Please contact the Combat Sports Authority: 13 13 02 or (02) 8754 7926 (Mon-Fri, 9am to 5pm) or http://www.combatsports.nsw.gov.au/

Q. Is SLED responsible for Tattoo licensing?

A. No. Please contact NSW Fair Trading on 13 32 20 (8.30am to 5pm, Mon - Fri) or http://www.fairtrading.nsw.gov.au/ftw/Businesses/Specific_industries_and_businesses/Tattoo_parlours.page