The Security Licensing & Enforcement Directorate (SLED) can be contacted:

  • by phone: 1300 362 001 8:30am to 4:30pm Monday to Friday (excluding public holidays)
  • by post at:

Security Licensing and Enforcement Directorate
Locked bag 5099
Parramatta NSW 2124

When contacting the SLED about a licence or application, please provide the licence or application number, your full name and date of birth for identification purposes.

Christmas 2018 Operating Hours.

The SLED Contact Centre will be closed from Monday 24 December 2018 to Friday 4 January 2019 and will reopen at 8.30 am on Monday 8 January 2019.

Urgent enquiries requiring immediate attention will need to be emailed to

If your security licence and/or commercial agent and private inquiry (CAPI) licence is due to expire around this time, you should submit your licence renewal application well in advance to allow for sufficient processing time.

The on-line facility for security licence renewals and Temporary Excess Provision of Services (TEPS) permits will be available 24 hours a day, 7 days a week.

SLED wishes you a merry Christmas and happy New Year!