The Police Assistance Line (131444) operates 24hrs a day, 7 days a week.

If you are a victim of a crime, other than life threatening or time critical emergency situations, you should contact the Police Assistance Line (131 444).

Phoning 131 444 allows you to report crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police.

If the crime you wish to report can not be taken over the phone, due to its serious nature, the operator will assist you by advising where you can go to make the report, or by arranging for police to come and see you.

Types of crime you can report to Police Assistance Line (131 444) include:

  • Break and Enter
  • Motor Vehicle/Vessel Theft
  • Stealing
  • Malicious Damage, including Graffiti
  • Minor Traffic Crashes*
  • Lost Property
  • Fraud: Unauthorised Access of Funds
    • Scam – Obtain Funds
    • Scam – Selling
    • Fail to Pay (including Accommodation, Fuel (online only), Medical/Dental Services, Personal Services, Restaurant Meal, Taxi Trip (excluding Uber's)
  • For businesses and organisations that have been scammed, some reports may require reporting to a Police Station or the Customer Service Representative can arrange for Police to attend your location

When a police response is required, Police Assistance Line (131 444) will arrange for police officers to attend.

Police Assistance Line (131 444) can also assist you with general police inquiries. 

By phoning Police Assistance Line (131 444), rather than your local police station, you are freeing up Police Officers who could otherwise be on the street actively preventing and investigating crime in your community.

*Where a vehicle has been towed or a person involved in the crash seeks medical treatment for an injury sustained in the crash more than 24 hours after the crash, all parties exchanged details, no one was under the influence of drugs or alcohol