Frequently Asked Questions
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- NEW SECURITY LICENCE APPLICATIONS FAQs
- TRAINING FAQs
- NOTIFYING SLED FAQs
- LICENCE RENEWAL FAQs
- GENERAL FAQs
NEW SECURITY LICENCE APPLICATIONS FAQs
Who is eligible to apply for a security licence in NSW?
If you wish to apply for a NSW security licence, you must:
- be 18 years of age or over;
- be a fit and proper person to hold the class of licence sought;
- have the relevant competencies and experience required;
- have successfully completed the required training (including assessment);
- be competent to carry on the security activity to which the proposed licence relates;
- be an Australian citizen or permanent Australian resident (or hold New Zealand citizenship); and
- obtain either a NSW Driver Licence or Photo Card or Customer Number from Roads & Maritime Services (RMS).
What documents do I need to provide to prove that I am an Australian citizen/permanent Australian resident/ New Zealand National?
When you submit your application you must include a certified copy of ONE of the following:
- Full Australian birth certificate (Extracts and Commemorative certificates are NOT acceptable)
- Certificate of Australian Citizenship
- Australian passport (or an acceptable Australian travel document )
- Non-Australian passport and visa pages (clearly showing name, date of birth, photograph, passport number, expiry date, country of issue and relevant visa)
Note: If the name on your evidence of permanent residency document is different to your current name, you must provide an original certified copy of acceptable documentary evidence of your change of name.
Why is a RMS ID number required prior to submitting an application for a NSW security operator licence?
All successful applicants for NSW security operator licences are issued with a photo-licence card. NSW Security Photo-Licence Cards are issued by NSW Roads & Maritime Services (RMS).
To facilitate the production of a photo-licence card, applicants must either hold a:
- NSW Driver Licence or
- Photo Card issued by RMS or
- obtain a Customer ID number (issued by RMS where applicants reside interstate).
To obtain an RMS Customer ID number, an applicant needs to provide proof of identity documents such as a passport, proof of address (utility bill) and proof of signature (a credit card or similar).
It is the SLED's understanding that RMS does not charge for this service. However, more information can be obtained by telephoning RMS on 1800 624 384 (for interstate callers) or 13 22 13 (for calling from NSW).
Why must I submit certified copies?
You must supply a certified copy of all supporting documents for the following reasons:
- You should always retain your original documents for safe keeping. However, as you are required to provide documentary evidence of proof of identity in support of your application, a photocopy of the original is required.
- Copies must be certified to prove that the photocopy is an exact copy of the original and has not been altered in any way.
- Only an Authorised Person has the legal authority to certify that the photocopy is a true and correct copy of the original.
What documents need to be certified?
When providing ANY of the following documents, only certified copies will be accepted:
- Australian citizenship/ permanent Australian residency documents /Birth Certificate
- Certificate of successful completion of a relevant Pre-Licence Course (PLUS the statement of attainment) from an Approved Organisation (Security Training)
- First aid training qualification
- Change of name document
- Any copies of original documents submitted with your application
How do I obtain certified copies?
When having documents certified, you should:
- Take a CLEAR photocopy of all documents, ensuring that the details on the copy are easily visible.
- Take the photocopies AND the original documents to an Authorised Person.
- Have the Authorised Person compare the copy against the original.
- The Authorised Person must certify EVERY photocopied page. If you have photocopied documents on BOTH sides of a page, BOTH sides MUST be certified.
- Once all photocopied documents are certified, submit ONLY these certified copies.
Note: Photocopies of certified documents will not be accepted.
Who can certify documents?
Documents may be certified by any one of the following Authorised Persons:
- Justice of the Peace
- Legal Practitioner
- Notary Public
The person certifying the documents must:
- Compare the original document to the copy of the document to be submitted and ensure it is identical.
- Write (or stamp) on the copy "I certify this to be a true copy of the original document sighted by me".
- Sign the statement.
- Print the following details:
- Contact telephone number Profession or occupation
- Date certified
In addition, a Justice of the Peace must also print their registration number and the state in which they are registered.
What is an acceptable change of name document?
Acceptable change of name documents must show a clear link between each of your names. Acceptable documents are limited to certified copies of the following:
- Marriage certificate(s) issued by the Registry of Births, Deaths & Marriages or, if you were married elsewhere, a certified copy of the marriage certificate issued by the celebrant or church
- Change of Name certificate issued by the NSW Registry of Births, Deaths & Marriages
- Full birth certificate showing your name at birth and your new name (Extracts and Commemorative certificates are NOT acceptable)
- Divorce decree
- Deed poll registered with the relevant authority
- Instrument evidencing change of name form registered in the Land Titles Office
How can I get an application form for a new licence?
To obtain an application, you can either:
- Download the relevant application form and schedule of fees from the 'Download Application Forms' webpage.
- Call the Security Licensing & Enforcement Directorate (SLED) on 1300 362 001 between 8:30am - 4:30pm Monday to Friday to have an application pack posted to you.
What happens if I send my application form without all of the relevant information or certified copies of documents?
If an application is received at the SLED with incorrect or incomplete details, a letter will be sent to the applicant advising them to provide / amend these details. The application will be held at the SLED for 21 days during which time the applicant must supply the required documents / information if they wish their application to proceed. If the requested documentation is not received within this 21 day period, the application will be rejected and returned to the applicant.
How long after I send in my application will I get my licence?
If you have correctly completed your application form and there is no criminal history recorded against you, you may expect to receive your "Photograph Advice" within approximately four weeks of having your fingerprints taken. If there is a requirement for further investigation or information, or if you are an ex- police officer, further delays may be experienced.
What will happen to my licence fee if I withdraw my application?
If a licence application is withdrawn prior to the licence being approved, the SLED will retain a non-refundable processing fee. This fee varies depending on the type of application submitted. The remainder of the licence fee will be refunded.
Further details on the non-refundable processing fee can be found in the 'Schedule of Fees' on the 'Download Application Forms' webpage.
However, once a licence has been issued there is no provision under the Security Industry Act 1997 for the refund of any fees paid.
What are the mandatory personal identification requirements?
To apply for a NSW security licence you must satisfy the following two identification requirements:
- You must hold either a NSW Driver Licence OR a Photo Card or a Customer Number issued by the Roads & Maritime Services (RMS) showing your current name: AND
- ALL documentation submitted with your application that displays your name must show your name written and spelt in exactly the same way (unless you provide acceptable evidence of a change of name).
What happens after I receive the Photographic Advice letter?
When you receive your Photographic Advice (PA) letter you will need to personally attend a Roads & Maritime Services (RMS) Office to collect your security licence. You will need to take with you the PA letter, and proof of identity.
You will have your photo taken and your security licence card will be issued to you on the same day.
It is a requirement under Section 21 (4) of the Security Industry Act 1997 that the person making the application collect their security licence within 60 days of receiving the PA letter.
This date appears on your PA letter as the ‘final date of acceptance’. The RMS cannot issue you with a photo-licence after that date.
If you do not collect your photo licence by the final date of acceptance, your application will be refused.
NOTE: If you lose or misplace your Photographic Advice BEFORE the final date of acceptance of the Photographic Advice letter, please contact the SLED Customer Service Centre between 8:30am - 4:30pm Monday to Friday on 1300 362 001.
What are the training requirements to apply for a Class 1 NSW security licence?
Applicants must attain the units of competency required for the licence subclass/es sought. Information on the competency requirements for each Class 1 subclass can be found on this website under “Competency requirements for Class 1 licences”.
Who can conduct the security training required to obtain a NSW security licence?
Only SLED Approved Organisations (Security Training) are authorised to conduct security training (not including first aid) for persons wishing to obtain a NSW Class 1 security licence.
The current list of SLED approved RTOs is available on this website under an Approved Organisation (Security Training).
How long do my qualifications remain valid? What Training Certification is accepted?
All applicants for a Class 1 licence must meet current competency requirements as published on the SLED website. Holders of training certificates that do not meet these requirements must contact an Approved Organisation (Security Training) to obtain acceptable training certification. Note: This does not apply to existing licensees who renew within 90 days of their licence expiry date.
First aid qualifications are only valid for three years from the date they were issued.
If you are no longer active within the NSW security industry and wish to re-enter the industry, you may contact the SLED Call Centre between 8:30am - 4:30pm Monday to Friday on 1300 362 001 for further information.
Will I ever need to update my training to remain employed in the security industry?
If your security licence lapses and/or you leave the security industry for a length of time, you may be required to update your qualifications before being eligible to apply for a new licence. You may contact the SLED Call Centre between 8:30am - 4:30pm Monday to Friday on 1300 362 001 for further information. You must update your first aid training every three years.
Can I get recognition for prior learning (RPL)?
No. The SLED does not accept training certificates that were issued through RPL for NSW Class 1 security licences.
What are SLED's contact details?
SLED's contact details are listed on the SLED Contact Details page.
How do I change the details of my Master licence? Is there any charge for this?
You must notify SLED, in writing, within 14 days of any change to the operation of a Master licence. This includes change of contact details or change of close associates.
You must complete the "Application for Amendment or Replacement" form appropriate for the type of Master licence (available on the 'Download Application Forms' webpage) and post it to SLED along with the payment fee of $65.00 for a change of any details which appear on the licence, such as licence holder or Business / Trading name.
Note: Changes to contact details (which do not appear on the licence) do not incur a fee and can be emailed, faxed or posted to SLED (include licence number and full name of licence holder).
What happens if my security operator photo licence is lost, stolen, destroyed, defaced, mutilated or becomes illegible?
If your licence is lost ,stolen, destroyed, defaced, mutilated or becomes illegible you should report the loss immediately to the Police Assistance Line (PAL), phone number 131444 and obtain the event (reference) number.
To comply with licensing requirements, you must complete a "P645 - Application for Amendment or Replacement of an Individual Licence" form (available on the 'Download Application Forms' webpage) and lodge it with SLED along with the applicable fee, as soon as possible and within 14 days.
You may continue to work pending receipt of your new replacement licence, providing you keep the event number on you for quoting upon demand. A "photographic advice" will be sent to you to take to the Roads and Maritime Services to obtain your replacement licence.
I hold a security operator licence and have recently moved. How do I inform you of my change of address?
The Security Licensing & Enforcement Directorate MUST be notified of your new address within 14 days of moving. Your new address details will only be accepted in writing. You can either send the address and telephone particulars by post, send a fax to SLED on 1300 362 066, or submit the information by email to email@example.com.
How do I alter the personal details shown on my security operator licence (other than change of address)? Is there any charge for this?
You must complete a "P645 - Application for Amendment or Replacement of an Individual Licence" form (available on the 'Download Application Forms' webpage) and post it to SLED along with:
- A certified copy of your birth certificate.
- A certified copy of your Change of Name Certificate (issued through Births, Deaths and Marriages. Certificates issued through the Department of Lands are not accepted.).
- Payment fee of $65.00
Once your application is processed you will receive a Photographic Advice letter which you must present to the Roads and Maritime Services to obtain your replacement licence.
When you receive your new licence you must surrender your old licence by either:
1. Posting it to:
Security Licensing & Enforcement Directorate
Locked Bag 5099
Parramatta, NSW, 2124
2. Handing it in to your nearest Police Station.
What are the differences between on-time and late renewals?
The security industry legislation defines renewals as either being on-time or late, with a different fee applying to the type of renewal.
On-time Renewal: If a licence is renewed on or prior to the expiry date it is 'on-time'. An on-time renewal allows the licensee to continuously carry on the security activities authorised by the licence and attracts a cheaper fee.
Late Renewal: If a licence is renewed after the expiry date, but within 90 days of the licence expiring, it is 'late. The fee for a late renewal is higher than that for an on-time renewal as it includes a 'late fee'.
Note that a licence cannot be renewed more than 90 days after its expiry date and a new application will be required.
Can I work if I submitted my renewal after the licence expiry date?
Previously, a licensee who reapplied for their licence after it had expired was not authorised to work until they were issued their new licence. Now, a licensee who lodges a late renewal can return to work once their payment of the renewal fee has been processed and SLED has confirmed the authority to work.
What is the renewal process?
Approximately 8 weeks prior to the expiry of your licence, a renewal form will be mailed to you at the postal address recorded on the SLED database. The renewal form shows basic details such as your licence number and expiry date, your name and address, and the security activities authorised by your licence.
You simply have to review the information on the renewal form and, if it is correct, complete the relevant sections, sign the declaration and return the form with the appropriate fee to the SLED to have your licence renewed.
For more information on licence renewals and the applicable fees, please refer to the Schedule of Fees on the SLED website www.nsw.police.gov.au/sled
Can I renew online?
Renew your licence online by submitting your licence number, renewal number and any other required information (including payment details). For more information go to the 'Renew Your Licence Online' webpage.
Renewals can not be processed prior to the 'NSW Security Licence Renewal Application' being sent to the licence holder. This is sent to the licence holder's SLED-registered address eight weeks prior to expiry of a licence.
Can I change my address when I renew online?
Address details are unable to be changed on-line due to stringent NSWPF restrictions regarding the storage of address information. For information about changing an address refer to the NOTIFYING SLED FAQs above.
How is licence 'renewal' new?
NSW security licences can now be renewed. Prior to 1 November 2012, the Security Industry Act 1997 did not allow for the renewal of a licence – all licence holders were required to 'reapply' each time their licence was due to expire. However, the amendments to the legislation that became effective on 1 November 2012 included those necessary to allow licences to be renewed.
I want to talk to someone personally about my application. Where do I go?
Applicants can contact SLED by phone (1300 362 001, 8:30am - 4:30pm Monday to Friday), fax (1300 362 066) or email (firstname.lastname@example.org). The Security Licensing & Enforcement Directorate does not provide counter services. Applications and payments will only be accepted by post.
What is the term of my licence?
Class 1 and Class 2 licences are available for a one or five-year period, unless suspended or revoked during the licence period. Master licences are available for a one or five-year period, unless suspended or revoked during the licence period.
Must I wear my Photo Licence?
Yes. The photo licence must be worn and clearly visible at all times when carrying on a security activity unless a written exemption has been granted the Commissioner. Applications for exemptions will only be considered from Master Licence holders who can demonstrate their employees are engaged in loss prevention, transport of cash and/or valuables and in some cases for close personal protection duties whilst in plain clothes for covert reasons.
I have had my 5 year licence for 6 months but I do not wish to work in the Security Industry again. Am I entitled to a refund?
If I hold a Master Licence for my business, do I require Class 1 or 2 licences to carry out security activities?
Yes. A Master Licence is for the business only and allows you to employ or provide persons to carry out security activities. If you are a Sole Trader (ie. you do not employ staff) you must hold both a Master Licence and the appropriate individual licence/s.
What will happen to my licence fee if I withdraw my application?
The Security Licensing & Enforcement Directorate will retain an administration fee (this varies depending on the type of application) and the remainder of the licence fee will be refunded, provided that your application is withdrawn prior to your licence being approved.
I have a security licence in another state of Australia. Do I need a licence in New South Wales?
Yes. If you have an equivalent licence in another state or New Zealand, you may apply for a licence in New South Wales under 'Mutual Recognition' laws. For further information, you should contact SLED.
I supply and install security doors and grilles. Do I need a security licence for this activity?
Regardless of the description of the doors and grilles being supplied or installed, the activity of supply and installation of doors and grilles designed to enhance or provide security and carried out in the course of conducting a business, is a security activity for the purposes of the Security Industry Act 1997 and thereby requires a security licence.
What is the difference between a monitoring centre and a control room for security licensing purposes?
A monitoring centre is a facility defined by Australian Standard 2201.2:2004 (Intruder Alarm Systems - Monitoring Centres) and those businesses that carry out the monitoring of domestic and commercial alarms. A Monitoring Centre Operators’ prime duty is to monitor the alarm systems and action any alarm activations in accordance with client instructions.
Monitoring Centre Operators do not physically respond to alarm activations. They action alarm activations in accordance with client instructions and that may include requesting other Security Operatives to respond to security risk situations. Much of the day to day work involves using computers that monitor alarm systems, entering data and producing reports about alarm activations.
A control room is generally a facility within a specific site, such as an office building or large business complex, where the day to day operations are monitored within the site by close circuit television, internal alarm systems and security devices that are site specific. A Control Room Operator is usually a Static or Mobile Patrol Guard (1A subclass) whose duties include shifts in the control room, physically responding to alarms and maintaining the security of the site or requesting that other on site guards respond to any alarm activation or breach of security.
Only persons carrying on a security activity in alarm monitoring centre operations in relation to monitoring domestic and commercial alarms require the 1E sub-class.