Operator Licence Qualifications

CAPI Operator licence qualification requirements are listed below.

Certificate III in Mercantile Agents (course No. FNS30410)

Note: Certificate III in Mercantile Agents course No. FNS30410 is being superseded by FNS30415.

SLED will accept;

  • FNS30410 qualifications issued on or before 25 March 2016 or
  • FNS30415 qualifications issued from 25 March 2015.


Licensable activities:

  • Debt Collection
  • Process Serving
  • Repossession of Goods


A total of 12 units are required; the 8 core units and 4 electives. The compulsory core units are applicable to all 3 licensable activities.

Unit Number
FNS30410
Subject FNS30410
Subject FNS30415 Unit Number
FNS30415
FNSMCA301A Collect debts core unit Collect debts FNSMCA301
FNSMCA304A Locate subjects core unit Locate subjects FNSMCA304
BSBFIA301A Maintain financial records core unit Maintain financial records BSBFIA301
BSBFIA401A Prepare financial reports core unit Prepare financial reports BSBFIA401
FNSCUS402A Resolve disputes core unit Resolve disputes FNSCUS402
FNSMCA303A Serve legal process core unit Serve legal process FNSMCA303
BSBWOR204A Use business technology core unit Use business technology BSBWOR204
FNSINC301A Work effectively in the financial services industry core unit Work effectively in the financial services industry FNSINC301
FNSINC401A Apply principles of professional practice to workin the financial services industry general unit Apply principles of professional practice to workin the financial services industry FNSINC401
BSBPMG407A Apply risk management techniques general unit Apply project risk management techniques BSBPMG415
BSBCOM402B Implement processes for the management of abreach in compliance requirements general unit Implement processes for the management of abreach in compliance requirements BSBCOM402
BSBOHS201A Participate in OHS processes general unit Contribute to health and safety of self and others BSBWHS201
BSBCMM301A Process customer complaints general unit Process customer complaints BSBCMM301

Debt Collection - compulsory electives

Unit Number
FNS30410
Subject FNS30410 Subject FNS30415 Unit Number
FNS30415
FNSMCA401A Develop and document case recommendations Develop and document case recommendations FNSMCA401
FNSMCA402A Initiate legal recovery of debts Initiate legal recovery of debts FNSMCA402
Choose an elective from the 'general' units listed above (1 of 2) 
Choose an elective from the 'general' units listed above (2 of 2) 

Process Serving / Repossession of Goods - compulsory elective

Unit Number
FNS30410
Subject FNS30410 Subject FNS30415 Unit Number
FNS30415
FNSMCA302A Repossess property Repossess property FNSMCA302
Choose an elective from the 'general' units listed above (1 of 3) 
Choose an elective from the 'general' units listed above (2 of 3) 
Choose an elective from the 'general' units listed above (3 of 3) 

Certificate III in Investigative Services (course No.CPP30607)

Licensable activities:

  • Investigation of Persons
  • Surveillance of Persons


A total of 15 units are required; the 12 core units and 3 electives. The compulsory core units are applicable to both licensable activities.

Unit Number Subject
CPPSEC3028A Compile investigative report core unit
CPPSEC3033A Conduct interviews and take statements core unit
CPPSEC3030A Conduct surveillance core unit
BSBFLM303C Contribute to effective workplace relationships core unit
CPPSEC3027A Develop investigative plan core unit
CPPSEC3032A Gather information by factual investigation core unit
CPPSEC3001A Maintain workplace safety in the security industry core unit
CPPSEC3031A Organise and operate a surveillance vehicle core unit
BSBWOR301A Organise personal work priorities and development core unit
CPPSEC3009A Prepare and present evidence in court core unit
CPPSEC3029A Provide quality investigative services to clients core unit
CPPSEC3026A Work effectively in investigative services core unit
CPPSEC3034A Operate information gathering equipment elective
CPPSEC3012A Store and protect information elective
PSPREG401C Exercise regulatory powers elective
BSBSMB301A Investigate micro business opportunities elective
FNSMERC304B Locate subjects elective
PSPPOL404A Support policy implementation elective


For a list of RTOs offering CAPI training, refer to www.training.gov.au and search by either the qualification name or code.

For information about Registered Training Organisations (RTO) go to the CAPI Registered Training Organisations page.