Operator Licence Qualifications
CAPI Operator licence qualification requirements are listed below.
Certificate III in Mercantile Agents (course No. FNS30410)
Licensable activities:
- Debt Collection
- Process Serving
- Repossession of Goods
A total of 12 units are required; the 8 core units and 4 electives. The compulsory core units are applicable to all 3 licensable activities.
|
Unit Number |
Subject |
|
|---|---|---|
|
FNSMCA301A |
Collect debts |
core unit |
|
FNSMCA304A |
Locate subjects |
core unit |
|
BSBFIA301A |
Maintain financial records |
core unit |
|
BSBFIA401A |
Prepare financial reports |
core unit |
|
FNSCUS402A |
Resolve disputes |
core unit |
|
FNSMCA303A |
Serve legal process |
core unit |
|
BSBWOR204A |
Use business technology |
core unit |
|
FNSINC301A |
Work effectively in the financial services industry |
core unit |
|
FNSINC401A |
Apply principles of professional practice to work |
general unit |
|
BSBPMG407A |
Apply risk management techniques |
general unit |
|
BSBCOM402B |
Implement processes for the management of a |
general unit |
|
BSBOHS201A |
Participate in OHS processes |
general unit |
|
BSBCMM301A |
Process customer complaints |
general unit |
Debt Collection - compulsory electives
|
FNSMCA401A |
Develop and document case recommendations |
|
FNSMCA402A |
Initiate legal recovery of debts |
|
elective (1 of 2) from the 'general' units listed above |
|
|
elective (2 of 2) from the 'general' units listed above |
Process Serving / Repossession of Goods - compulsory elective
|
FNSMCA302A |
Repossess property |
|
elective (1 of 3) from the 'general' units listed above |
|
|
elective (2 of 3) from the 'general' units listed above |
|
|
elective (3 of 3) from the 'general' units listed above |
Certificate III in Investigative Services (course No.CPP30607)
Licensable activities:
- Investigation of Persons
- Surveillance of Persons
A total of 15 units are required; the 12 core units and 3 electives. The compulsory core units are applicable to both licensable activities.
|
Unit Number |
Subject |
|
|---|---|---|
|
CPPSEC3028A |
Compile investigative report |
core unit |
|
CPPSEC3033A |
Conduct interviews and take statements |
core unit |
|
CPPSEC3030A |
Conduct surveillance |
core unit |
|
BSBFLM303C |
Contribute to effective workplace relationships |
core unit |
|
CPPSEC3027A |
Develop investigative plan |
core unit |
|
CPPSEC3032A |
Gather information by factual investigation |
core unit |
|
CPPSEC3001A |
Maintain workplace safety in the security industry |
core unit |
|
CPPSEC3031A |
Organise and operate a surveillance vehicle |
core unit |
|
BSBWOR301A |
Organise personal work priorities and development |
core unit |
|
CPPSEC3009A |
Prepare and present evidence in court |
core unit |
|
CPPSEC3029A |
Provide quality investigative services to clients |
core unit |
|
CPPSEC3026A |
Work effectively in investigative services |
core unit |
|
CPPSEC3034A |
Operate information gathering equipment |
elective |
|
CPPSEC3012A |
Store and protect information |
elective |
|
PSPREG401C |
Exercise regulatory powers |
elective |
|
BSBSMB301A |
Investigate micro business opportunities |
elective |
|
FNSMERC304B |
Locate subjects |
elective |
|
PSPPOL404A |
Support policy implementation |
elective |
For information about Registered Training Organisations (RTO) go to the CAPI Registered Training Organisations page.