Operator Licence Qualifications

CAPI Operator licence qualification requirements are listed below.

Certificate III in Mercantile Agents (course No. FNS30410)

Licensable activities:

  • Debt Collection
  • Process Serving
  • Repossession of Goods

A total of 12 units are required; the 8 core units and 4 electives. The compulsory core units are applicable to all 3 licensable activities.

Unit Number

Subject

 

FNSMCA301A

Collect debts

core unit

FNSMCA304A

Locate subjects

core unit

BSBFIA301A

Maintain financial records

core unit

BSBFIA401A

Prepare financial reports

core unit

FNSCUS402A

Resolve disputes

core unit

FNSMCA303A

Serve legal process

core unit

BSBWOR204A

Use business technology

core unit

FNSINC301A

Work effectively in the financial services industry

core unit

FNSINC401A

Apply principles of professional practice to work
in the financial services industry

general unit

BSBPMG407A

Apply risk management techniques

general unit

BSBCOM402B

Implement processes for the management of a
breach in compliance requirements

general unit

BSBOHS201A

Participate in OHS processes

general unit

BSBCMM301A

Process customer complaints

general unit

Debt Collection - compulsory electives

FNSMCA401A

Develop and document case recommendations

FNSMCA402A

Initiate legal recovery of debts

 

elective (1 of 2) from the 'general' units listed above

 

elective (2 of 2) from the 'general' units listed above

Process Serving / Repossession of Goods - compulsory elective

FNSMCA302A

Repossess property

 

elective (1 of 3) from the 'general' units listed above

 

elective (2 of 3) from the 'general' units listed above

 

elective (3 of 3) from the 'general' units listed above

Certificate III in Investigative Services (course No.CPP30607)

Licensable activities:

  • Investigation of Persons
  • Surveillance of Persons

A total of 15 units are required; the 12 core units and 3 electives. The compulsory core units are applicable to both licensable activities.

Unit Number

Subject

 

CPPSEC3028A

Compile investigative report

core unit

CPPSEC3033A

Conduct interviews and take statements

core unit

CPPSEC3030A

Conduct surveillance

core unit

BSBFLM303C

Contribute to effective workplace relationships

core unit

CPPSEC3027A

Develop investigative plan

core unit

CPPSEC3032A

Gather information by factual investigation

core unit

CPPSEC3001A

Maintain workplace safety in the security industry

core unit

CPPSEC3031A

Organise and operate a surveillance vehicle

core unit

BSBWOR301A

Organise personal work priorities and development

core unit

CPPSEC3009A

Prepare and present evidence in court

core unit

CPPSEC3029A

Provide quality investigative services to clients

core unit

CPPSEC3026A

Work effectively in investigative services

core unit

CPPSEC3034A

Operate information gathering equipment

elective

CPPSEC3012A

Store and protect information

elective

PSPREG401C

Exercise regulatory powers

elective

BSBSMB301A

Investigate micro business opportunities

elective

FNSMERC304B

Locate subjects

elective

PSPPOL404A

Support policy implementation

elective

For a list of RTOs offering CAPI training, refer to www.training.gov.au and search by either the qualification name or code.

For information about Registered Training Organisations (RTO) go to the CAPI Registered Training Organisations page.