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Qualifications Table

Commercial Agents & Private Inquiry Agents (CAPI) Qualifications

Commercial Agents and Private Inquiry Agents Act 2004

Commercial Agent - Operator

Certificate III in Financial Services (Mercantile Agents)
Course No. FNS30404

Unit Number	Subject
FNSICIND301A	Work in the financial services industry	Core Unit
FNSICGEN301A	Communicate in the workplace	Core Unit
FNSICGEN302A	Use technology in the workplace	Core Unit
FNSICGEN304A	Apply health and safety practices in the workplace	Core Unit
FNSMERC304A	Locate subjects	Core Unit
FNSICORG302A	Prepare reports for management	Core Unit
FNSICIND401A	Apply principles of professional practice to work in the financial services industry	Core Unit
FNSICGEN404A	Resolve disputes	Core Unit

Debt Collection - minimum compulsory electives

FNSMERC301A	Collect debts
FNSMERC303A	Serve legal process
FNSMERC401A	Develop and document case recommendations
FNSMERC402A	Initiate legal recovery of debts
Plus ONE elective unit of choice

Process Serving - minimum compulsory electives

FNSMERC303A	Serve legal process
FNSMERC301A	Collect debts
FNSMERC302A	Repossess property
Plus TWO elective units of choice

Repossession of Goods - minimum compulsory electives

FNSMERC302A	Repossess property
FNSMERC301A	Collect Debts
FNSMERC303A	Serve legal process
Plus TWO elective units of choice

Private Inquiry Agent - Operator

Certificate III in Investigative Services
Course No.PRS30303

Unit Number	Subject
PRSIS311A	Work effectively in the investigative services industry	Core Unit
PRSIS301A	Determine method of investigation	Core Unit
PRSIS302A	Compile investigative report	Core Unit
PRSIS303A	Provide quality investigative services to clients	Core Unit
PRSIS304A	Conduct Surveillance	Core Unit
PRSIS305A	Organise and operate a surveillance vehicle	Core Unit
PRSIS306A	Gather information by factual investigation	Core Unit
PRSIS307A	Conduct interviews and take statements	Core Unit
PRSSO302A	Maintain a safe workplace and environment	Core Unit
PRSSO306A	Maintain effective workplace relationships	Core Unit
PRSSO307A	Manage own work performance and development	Core Unit
PRSSO311A	Prepare and present evidence in court	Core Unit
PRSIS308A	Operate information gathering equipment	Compulsory Elective
PRSIS309A	Perform administrative functions	Compulsory Elective
PRSIS310A	Use and maintain operational equipment	Compulsory Elective
PRSSO315A	Store and protect information	Compulsory Elective
FNSMERC304A	Locate Subjects	Compulsory Elective

Certificate III in Investigative Services
Course No.CPP30607

Unit Number	Subject
CPPSEC3026A	Work effectively in investigative services	Core Unit
CPPSEC3027A	Develop investigative plan	Core Unit
CPPSEC3028A	Compile investigative report	Core Unit
CPPSEC3029A	Provide quality investigative services to clients	Core Unit
CPPSEC3030A	Conduct Surveillance	Core Unit
CPPSEC3031A	Organise and operate a surveillance vehicle	Core Unit
CPPSEC3032A	Gather information by factual investigation	Core Unit
CPPSEC3033A	Conduct interviews and take statements	Core Unit
CPPSEC3001A	Maintain a safe workplace and environment	Core Unit
BSBFLM303C	Maintain effective workplace relationships	Core Unit
BSBWOR301A	Manage own work performance and development	Core Unit
CPPSEC3009A	Prepare and present evidence in court	Core Unit
CPPSEC3034A	Operate information gathering equipment	Compulsory Elective
CPPSEC3012A	Store and protect information	Compulsory Elective

Master Licence Holder in Debt Collection

Self Employed Master Licence Holders with NIL employees	It is a condition that the licence holder must provide evidence of having successfully completed module FNSCONV503A Establish, manage and administer trust accounts, within 12 months of issue of the licence, or no later than the first Audit period subsequently occurring.
Self Employed Master Licence Holders WITH employees
Corporations	It is a condition that the licensee provides evidence of a CAPI licensed employee responsible for the Trust Account, having successfully completed module FNSCONV503A Establish, manage and administer trust accounts, within 12 months of issue of the licence, or no later than the first Audit period subsequently occurring.

There are no qualification requirements for a master licence in any other CAPI activity.