Operator Licence Qualifications
Commercial Agents and Private Inquiry Agents Act 2004
If you are applying for an Operator licence in all licensable activities, ie Process Serving, Debt Collection, Repossession of Goods, Surveillance of Person and Investigations of Persons, you must meet the qualification requirements listed below.
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A Licensed Operator in any combination of the following activities must complete the compulsory core units listed PLUS each set of compulsory electives relevant to their licensed activities.
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Certificate III in Financial Services (Mercantile Agents)
Course No. FNS30404
Compulsory Core Units applicable to all 3 licensable activities
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Unit Number |
Subject |
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FNSICIND301B |
Work in the financial services industry |
Core Unit |
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FNSICGEN301B |
Communicate in the workplace |
Core Unit |
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FNSICGEN302B |
Use technology in the workplace |
Core Unit |
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FNSICGEN304B |
Apply health and safety practices in the workplace |
Core Unit |
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FNSMERC304B |
Locate subjects |
Core Unit |
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FNSICORG302B |
Prepare reports for management |
Core Unit |
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FNSICIND401B |
Apply principles of professional practice to work in the financial services industry |
Core Unit |
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FNSICGEN404B |
Resolve disputes |
Core Unit |
Debt Collection - compulsory electives
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FNSMERC301B |
Collect debts |
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FNSMERC401B |
Develop and document case recommendations |
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FNSMERC402B |
Initiate legal recovery of debts |
Process Serving - compulsory elective
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FNSMERC303B |
Serve legal process |
Repossession of Goods - compulsory elective
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FNSMERC302B |
Repossess property |
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A Licensed Operator in the following activities must complete ALL relevant units listed for course no. PRS30303 OR course no. CPPSEC30607.
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Certificate III in Investigative Services
Course No.PRS30303
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Unit Number |
Subject |
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PRSIS311A |
Work effectively in the investigative services industry |
SP, IP |
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PRSIS301A |
Determine method of investigation |
SP, IP |
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PRSIS302A |
Compile investigative report |
SP, IP |
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PRSIS303A |
Provide quality investigative services to clients |
SP, IP |
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PRSIS304A |
Conduct Surveillance |
SP only |
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PRSIS305A |
Organise and operate a surveillance vehicle |
SP only |
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PRSIS306A |
Gather information by factual investigation |
IP only |
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PRSIS307A |
Conduct interviews and take statements |
IP only |
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PRSSO302A |
Maintain a safe workplace and environment |
SP, IP |
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PRSSO306A |
Maintain effective workplace relationships |
SP, IP |
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PRSSO307A |
Manage own work performance and development |
SP, IP |
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PRSSO311A |
Prepare and present evidence in court |
SP, IP |
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PRSIS308A |
Operate information gathering equipment |
SP only |
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PRSIS309A |
Perform administrative functions |
SP, IP |
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PRSIS310A |
Use and maintain operational equipment |
IP only |
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PRSSO315A |
Store and protect information |
SP, IP |
Certificate III in Investigative Services
Course No.CPP30607
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Unit Number |
Subject |
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CPPSEC3026A |
Work effectively in investigative services |
SP, IP |
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CPPSEC3027A |
Develop investigative plan |
SP, IP |
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CPPSEC3028A |
Compile investigative report |
SP, IP |
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CPPSEC3029A |
Provide quality investigative services to clients |
SP, IP |
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CPPSEC3030A |
Conduct Surveillance |
SP only |
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CPPSEC3031A |
Organise and operate a surveillance vehicle |
SP only |
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CPPSEC3032A |
Gather information by factual investigation |
IP only |
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CPPSEC3033A |
Conduct interviews and take statements |
IP only |
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CPPSEC3001A |
Maintain a safe workplace and environment |
SP, IP |
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BSBFLM303C |
Maintain effective workplace relationships |
SP, IP |
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BSBWOR301A |
Manage own work performance and development |
SP, IP |
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CPPSEC3009A |
Prepare and present evidence in court |
SP, IP |
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CPPSEC3034A |
Operate information gathering equipment |
SP, IP |
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CPPSEC3012A |
Store and protect information |
SP, IP |
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