What can be reported online?

I am trying to create a report for a traffic accident I was involved in. Why can't I create a report within the Community Portal?

If you aren't able to log a report via the Community Portal, please call the Police Assistance Line on 131 444 - they are available 24/7.

Currently there are 3 report types you can log within the Community Portal:

  • Lost Property
  • Intentional Damage or Graffiti
  • Theft

Over time, additional report types will become available.

Can I lodge a report for a crime that is currently in progress or has just occurred?

Due to the urgency, this type of report will need to be taken by phone - Please call Triple Zero (000) and request police.

Can I create a report via the Community Portal if someone has been injured?

Your safety is our priority, so you won't be able to create a report online for a crime in progress.

Please call the Police Assistance Line on 131 444 or contact your Local NSW Police Station.

Can I create a report via the Community Portal if there has been verbal or physical confrontation involved in the incident?

Unfortunately this type of report will need to be taken by phone - Please call the Police Assistance Line on 131 444 or contact your Local NSW Police Station.

Can I create a report via the Community Portal if an item has been stolen from my car?

Yes, you can create this report via the NSW Police Community Portal.  Select the option "Theft".

Can I report my motor vehicle being stolen via the NSW Police Force Community Portal?

Unfortunately you won't be able to create a report online for Stolen Motor Vehicles, motor cycles, trailers, trucks, caravans, boats and aeroplanes, etc.

You can still call the Police Assistance Line on 131 444 or contact your Local NSW Police Station.

Can I create a report via the Community Portal if damage has been as a result of an attempted entry of a premises?

This type of report will need to be taken by phone - please call the Police Assistance Line on 131 444 or Triple Zero (000) if an emergency and you can contact your Local NSW Police Station.

Can I create a report via the Community Portal if the incident occurred outside of NSW?

For reports that occur interstate, it is recommended these reports are submitted in the state the incident occurred in. The NSW Police Force Community Portal can accept lost property reports that occur interstate, but as a record only.

Can I create a report via the Community Portal if my property was stolen and the offender used force and/or threatened force / violence and made me fearful.

This type of report should be submitted directly to a police officer, please contact your Local NSW Police Station.

I work at a retail store and have caught an offender stealing. I currently have them detained, what should I do?

Call Triple Zero (000) or contact your Local NSW Police Station if the suspected offender has been detained.

If the suspected offender is no longer detained, please call the Police Assistance Line on 131 444.

What types of incidents will I be able to report via the NSWPF Community Portal?

Initially the NSW Police Force Community Portal will allow you to create a report for Lost Property, Intentional Damage or Graffiti and Theft.  Over time more report types will become available.

What will happen if a major/ serious crime is reported via the NSW Police Force Community Portal?

Community Members must answer a series of triage questions before creating a report online. Depending on the answers provided, the Community Member may be asked to make contact with Triple (000), the Police Assistance Line (131 444) or contact their Local NSW Police Station.

Information submitted via the NSWPF Community Portal will be quality controlled and, when needed, referred to the relevant / specialist unit.

The NSW Police Force will review each report and, if a serious crime is reported online, they will not progress the report.

I am trying to lodge a report online. I was knocked over and my was wallet stolen. I was injured during the fall. Why can't I create the report online?

Due to your injury, it is important for you to contact your local NSW Police station or Triple Zero (000) if an emergency or contact your Local NSW Police Station.