Help and Support Resources

NOTE: All 1800 numbers are toll-free, except when the call is made from a mobile phone.

All Emergencies - Ambulance - Fire - Police: Dial - '000'

If an Interpreter is required, ask for one of the services and say which language you would like to speak.
A telephone Interpreter will be provided to assist.

TTY Emergency Number - to contact the above services - 1800 067 167

Emergency Personal Help

Domestic Violence Line - 1800 65 64 63
NSW- http://www.community.nsw.gov.au/parents_carers_and_families/domestic_and_family_violence/dv_line.html

Lifeline - 13 11 14
24 hrs Telephone counselling
http://www.lifeline.org.au/find_help

Poisons Information Services - 13 11 26
24 hours
http://www.chw.edu.au/poisons/

KidsNet
Children's Hospital Advice Line for acute or urgent health issues in children
http://www.kids.net.au/

Aboriginal & Torres Strait Islander

Aboriginal Children's Service (0 to 8 years)

Sydney (Monday to Friday, 9am-5pm) - 9699 9835
Wagga Wagga (Monday to Friday, 9am-5pm) - 6921 6369

Aboriginal Homeless People
24 hours - 9799 8446

Broken Hill Aboriginal Family Violence Prevention Legal Service

Legal advice and casework assistance
Crisis counselling to victims of family violence and sexual assault
Assistance and support to victims of sexual assault
Child protection and support
Information, support and referral services
Community awareness and prevention initiatives
Referral to mediation services

http://www.healthinfonet.ecu.edu.au/health-resources/programs-projects?pid=407

Indigenous Women's Legal Contact Line
http://www.womenslegalnsw.asn.au/indigenous-womens-program-contacts.htm

Mudgin-Gal Koori Women's Centre
http://www.cathcomm.org/aboriginalcm/hhouse/mhwh.htm

Wirringa Baiya Aboriginal Women's Legal Centre
http://www.wirringabaiya.org.au/

Women's Legal Resource Service
http://www.womenslegalnsw.asn.au/default.htm

Accommodation

Aboriginal Homeless People
24 hours - 9799 8446

Homeless Persons Information Service - 1800 234 566 or 9265 9081
For assistance to find emergency accommodation, 9am - 10pm 7 days, all year
http://www.cityofsydney.nsw.gov.au/community/HomelessnessServices/HomelessPersonsInformationCentre.asp

Women's and Girls Emergency Centre - 9211 1616
http://www.wagec.org.au/index.html

Women's Refuge Resource Centre
www.wrrc.org.au/

Youth Accommodation Line - 9698 5833
Up to 18 years
http://www.yaa.com.au/

Alcohol & Drugs & Gambling

Alcohol & Drug Information Services
24 hours
http://www.adin.com.au/content.asp?Document_ID=38

G Line Gambling Hotline
http://www.olgr.nsw.gov.au/gaming_hfpg_gline.asp

Bullying

Anti-bullying Programs in NSW Schools
https://www.det.nsw.edu.au/

Bully Blocking
http://www.bullying.com.au/

Bullying. No Way!
Bullying. No way! is developed and managed by all Australian education authorities for use by Australia's Government, Catholic and Independent school communities
http://www.bullyingnoway.com.au/

Bursting the Bubble
Explains how teens can identify violence and abuse within the family, and what can be done to help
www.burstingthebubble.com/

Cybersmart
Cybersmart provides activities, resources and practical advice to help young kids, kids, teens andparents safely enjoy the online world
http://www.cybersmart.gov.au/

National Centre Against Bullying
http://www.ncab.org.au/

NSW Public Schools Anti-bullying
http://www.schools.nsw.edu.au/studentsupport/studentwellbeing/anti-bullyingpolicy.php

Children - (Child Protection and Parenting)

Child Abuse Prevention Service - 1800 688 009
24hrs Help & Advice Line
http://www.childabuseprevention.com.au/

Commission for Children and Young People
For advice, referral and resources
http://kids.nsw.gov.au/

Community Services (formerly DoCS) Helpline

To report actual or suspected abuse or neglect to a child
For assistance and advice with difficult to handle children
To report abuse towards a child exposed to domestic and family violence
To report serious concern for the welfare of any child

http://www.community.nsw.gov.au/welcome_to_community_services.html

Early Childhood Intervention Info Line - 1300 656 865
Services for children with delayed development or disabilities
http://www.eciinfoline.org.au/

Kids Helpline - 1800 551 800
24 hour Advice line for children
http://www.kidshelp.com.au/

NAPCAN - National Association for Prevention of Child Abuse & Neglect
Information and resources only, not a counselling service
http://www.napcan.org.au/

Parent Line
Free 24/7 Helpline - 1300 1300 52
http://www.parentline.org.au/

Parent Help Line - 1800 637 357 or 9787 0855
Tresillian - Provides Confidential help
http://www.tresillian.net/tresillian-services/24-hour-parents-help-line.html

Protective Behaviours Program
Preventative safety programs for children of all ages
http://www.protective-behaviours.org.au/

Salvation Army Youth Line - 1300 363 622
24 hours Confidential Help Line
http://salvos.org.au/need-help/

Complaints (Relating to Police)

Police Customer Assistance Unit - 1800 622 571
To report all Concerns, Compliments or Complaints about police. Monday to Friday 8am - 4pm
http://www.police.nsw.gov.au/services/additional_services/complain_about_a_police_officer

Counselling & Support Services

Anglicare
Counselling, Mediation & Family Support Services
http://www.anglicare.org.au/

Carers NSW - Carers Resource Centre
http://www.carersaustralia.com.au/

Centacare
Counselling, Mediation & Family Support Services

Administration - 9390 5377
For Counselling - 9390 5366

Centrelink
Federal Government
http://www.centrelink.gov.au/internet/internet.nsf/home/index.htm

Credit Help Line
Advice Line
http://www.wesleymission.org.au/centres/creditline/contact_us/default.asp

Domestic Violence Line - 1800 65 64 63
NSW - A 24hr - 7 days a week telephone support. Assistance and referral line for all victims of family violence in emergency situations http://www.community.nsw.gov.au/parents_carers_and_families/domestic_and_family_violence/dv_line.html

Family Information Service - 1800 049 956

Financial Planning Association of Australia
http://www.fpa.asn.au/

Health Line
Family Planning Association. Advice on Family Planning, Reproductive and Sexual Issues
http://www.fpahealth.org.au/404926_20_85826259.html

Gay, Lesbian & Transgender - 1800 184 527
Gay & Lesbian Counselling Service, 4pm-midnight, 7 days
http://www.glcsnsw.org.au/

Interrelate
NSW Central Office. Counselling, Mediation & Family Support Services)
http://www.interrelate.org.au/pages/contact.php

Lifecare
Counselling, Mediation & Family Support Services
NSW Central Office - 9708 2088

Lifeline - 12 11 14
http://www.lifeline.org.au/

Lone Parent Family Support Service
Advice & Counselling
http://www.loneparentfamilysupport.com.au/contact_us.html

Parent Line
Free 24/7 Helpline - 1300 1300 52
http://www.parentline.org.au

Parent Help Line
Tresillian. Confidential help
http://www.tresillian.net/tresillian-services/24-hour-parents-help-line.html

Regarding Criminal Justice Support Network
We are a state-wide support service for people with an intellectual disability. We have a 24/7 helpline to contact us to organise a support person when an officer needs to speak to or interview person with an intellectual disability (who are considered vulnerable.)
http://www.idrs.org.au/cjsn/

Relationships Australia (NSW)
http://nsw.relationships.com.au/

Rural & Regional Support - 'Countrylink'
Federal Government Rural Services Program
http://www.regionalaustralia.gov.au/

Rural Women's Network
http://www.dpi.nsw.gov.au/rwn

Salvation Army - 9331 6000
Support, Counselling & Assistance
www.salvos.org.au

Salvo Crisis Line & Suicide Prevention - 8736 3295
24 hour Telephone Help
http://salvos.org.au/suicideprevention/index.php?suicideprevention

St Vincent de Paul
Family Support, Counselling & Assistance
http://www.vinnies.org.au/home-nsw

The Deli Women & Children's Centre
'The Deli Women & Children's Centre is a family support service, specialising in domestic violence service provision. We provide counselling, groups and family support services to women and children, particularly those who have experienced domestic violence.'
http://www.thedeli.org.au/

UNIFAM
Family Support, Counselling & Assistance
www.unifamcounselling.org

Violence Against Women Confidential Hotline
The National Help, Counselling & Referral Service. 'Australia Says No' campaign
http://www.lifeline.org.au/find_help/other_helplines/domestic_violence__and__sexual_assault_helpline

Court Assistance

Women's Domestic Violence Court Assistance Scheme
A support scheme funded by NSW Legal Aid.
Can help women get an ADVO. Support Workers from the Scheme will explain the how and why of ADVOs and stopping domestic violence; tell you what will happen in court; go with you to court to support you and tell you about other organisations that can help you.
http://www.legalaid.nsw.gov.au/asp/index.asp?pgid=597

Disability

Domestic Violence Line (24 hours) - 1800 65 64 63
http://www.community.nsw.gov.au/parents_carers_and_families/domestic_and_family_violence/dv_line.html

Victims Support Line (24 hours) 1800 633 063 or 8688 5511
http://www.lawlink.nsw.gov.au/lawlink/victimsservices/ll_vs.nsf/pages/VS_helpsupport2

Drugs

Alcohol & Drug Information Services(24 hours)
http://www.adin.com.au/content.asp?Document_ID=38

G Line Gambling Hotline
http://www.olgr.nsw.gov.au/gaming_hfpg_gline.asp

Elder Abuse & Information for Senior Citizens

Aged Care Assessment Teams
ACATS help older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACATs provide information on suitable care options and can help arrange access or referral to appropriate residential or community care services such as Home and Community Care (HACC).
http://www.health.gov.au/internet/main/publishing.nsf/Content/ageing-acat-secure-contacts.htm

Department of Aging, Disability & Homecare
http://www.dadhc.nsw.gov.au/DADHC.htm

The Older Persons' Legal Service (a service of The Aged-care Rights Service)
Provides free legal advice and assistance for older people in a range of areas of law.
http://www.tars.com.au/

Older Women's Network
For Advice, Help and Support
http://www.own.org.au/

Seniors Information Service
For Advice, Help and Support
http://www.seniorsinfo.nsw.gov.au/

Telecross
Daily contact service for elderly people to check that they are alright.
http://www.redcross.org.au/nsw/community_services_telecross.htm

Family Court and Law

Family Court of Australia
http://www.familycourt.gov.au/

Domestic Violence Advocacy Service
http://www.womenslegalnsw.asn.au/domestic-violence-advocacy-service-dvas.htm

Financial Assistance & Consumer Services

Centrelink (Federal Government)
http://www.centrelink.gov.au/internet/internet.nsf/home/index.htm

Credit Help Line
Advice Line
http://www.wesleymission.org.au/centres/creditline/contact_us/default.asp

Financial Planning Association of Australia
Advice Line
http://www.fpa.asn.au/

Housing

(See Accommodation)

Interpreting Services

Telephone Interpreting Service - 13 14 50
For speakers of languages other than English
http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/

National Relay Service - 1300 555 727 or TTY 13 36 77
For deaf people
http://www.relayservice.com.au/

Legal Help

If you need legal assistance, you can call these numbers:

Domestic Violence Advocacy Service
http://www.womenslegalnsw.asn.au/domestic-violence-advocacy-service-dvas.htm

Law Access NSW
Provides free telephone legal information, assistance and referrals to people in NSW who have a legal problem.
http://www.lawaccess.nsw.gov.au/

Community Legal Centres
http://www.naclc.org.au/

Men - Information for Male Perpetrators and Victims

Accommodation

Homeless Persons Information Service
http://www.cityofsydney.nsw.gov.au/community/HomelessnessServices/HomelessPersonsInformationCentre.asp

Mensline
Support, Information and Referral
http://www.menslineaus.org.au/

St Vincent de Paul Society
Mens Self Help Family Safety Program. Family Safety & Welfare Centre
http://www.vinnies.org.au/home-nsw

Violence Against Women Confidential Hotline
The National Help, Counselling & Referral Service for Perpetrators and Victims of Violence in Relationships. 'Australia Says No' campaign.
http://www.lifeline.org.au/find_help/other_helplines/domestic_violence__and__sexual_assault_helpline

Youth Accommodation Line (up to 18 years)
http://www.yaa.com.au/

Migrant & Refugee

DIAC - Department of Immigration and Citizenship
http://www.immi.gov.au/

Immigrant Women's Speakout Association
http://www.speakout.org.au

Refugee Council of Australia
http://www.refugeecouncil.org.au/

Translating & Interpreting Service
http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/

Police

Police Emergency - 000

Police Assistance Line - For all General Enquiries - 131 444
If you live in New South Wales and want to talk to the Police about a crime, you can ring the Police Assistance Line.
http://www.police.nsw.gov.au/news/?a=6947

For Interstate Callers to NSW Police - 1800 725 631

Crime Stoppers for Reporting Non-Urgent Crime (24 hours) - 1800 333 000
Reporting non-urgent and suspected criminal activity. You can report anonomously.
http://www.police.nsw.gov.au/can_you_help_us/crime_stoppers

Firearms Registry
http://www.police.nsw.gov.au/services/firearms

Rural, Regional & Remote Rural Women

Contact Countrylink
Federal Government country services
http://www.regionalaustralia.gov.au/

Rural Women's Network
http://www.dpi.nsw.gov.au/rwn

Seniors

(See Elder Abuse)

Sexual Assault/Rape

NSW Rape Crisis Centre
NSW Rape Crisis Centre is a state-wide 24 hour telephone crisis, support and referral service for women who have experienced sexual violence. If you live in Sydney, call them to discuss your situation.
http://nswrapecrisis.com.au/Contact%20Us.htm

About Date Rape
http://www.aboutdaterape.nsw.gov.au/index.html

Victims of Crime

Victims Support Line (24 hours) - 1800 633 063 or 8685 5511
The Victims Support Line also provides 24 hour information, referral and support to victims of domestic and family violence as well as all other crimes. You can also receive support and counselling under the Victims Services Approved Counselling Scheme.
http://www.lawlink.nsw.gov.au/lawlink/victimsservices/ll_vs.nsf/pages/VS_helpsupport2

General Victims Support

Victims Support Line staff can provide confidential emotional support, in addition to practical information on how to access the approved Counselling Scheme, or how to access other groups and services that may assist you in your recovery.
Victims Support Line staff will also give you information on your rights as a victim of crime.
All support and information can be provided in community languages via an interpreter or by using the TTY machine.

Witness Assistance Service
Office of the Director of Public Prosecutions
http://www.odpp.nsw.gov.au/was/was.html

Youth

Aboriginal Children's Services (24 hours) - 9698 2222

Emergency Youth Accommodation (24 hours) - 9267 5918 Or - 1800 424 830

Kids Help Line (24 hours) - 1800 551 800
If you are between the ages of 5-18 years and you want to talk to someone you can ring the Kids Help Line. It is a Free Call, except when made from a mobile phone.
http://www.kidshelp.com.au/

Kids Help Line (Lifeline 24 hours) - 13 11 14
http://www.lifeline.org.au/find_help/24_hour_counselling_service

Lifeline Australia (Lifeline 24 hours)
http://www.lifeline.org.au/