Help and Support Resources

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NOTE: All 1800 numbers are toll-free, except when the call is made from a mobile phone.

All Emergencies - Ambulance - Fire - Police: Dial - '000'

  • If an Interpreter is required, ask for one of the services and say which language you would like to speak.
  • A telephone Interpreter will be provided to assist.

TTY Emergency Number - to contact the above services - 1800 067 167

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Emergency Personal Help

Domestic Violence Line - 1800 65 64 63
NSW- http://www.community.nsw.gov.au/parents_carers_and_families/domestic_and_family_violence/dv_line.html

Lifeline - 13 11 14
24 hrs Telephone counselling
http://www.lifeline.org.au/find_help

Poisons Information Services - 13 11 26
24 hours
http://www.chw.edu.au/poisons/

KidsNet
Children's Hospital Advice Line for acute or urgent health issues in children
http://www.kids.net.au/

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Aboriginal & Torres Strait Islander

Aboriginal Children's Service (0 to 8 years)

  • Sydney (Monday to Friday, 9am-5pm) - 9699 9835
  • Wagga Wagga (Monday to Friday, 9am-5pm) - 6921 6369

Aboriginal Homeless People
24 hours - 9799 8446

Broken Hill Aboriginal Family Violence Prevention Legal Service

  • Legal advice and casework assistance
  • Crisis counselling to victims of family violence and sexual assault
  • Assistance and support to victims of sexual assault
  • Child protection and support
  • Information, support and referral services
  • Community awareness and prevention initiatives
  • Referral to mediation services

http://www.healthinfonet.ecu.edu.au/health-resources/programs-projects?pid=407

Indigenous Women's Legal Contact Linehttp://www.womenslegalnsw.asn.au/indigenous-womens-program-contacts.htm

Mudgin-Gal Koori Women's Centrehttp://www.cathcomm.org/aboriginalcm/hhouse/mhwh.htm

Wirringa Baiya Aboriginal Women's Legal Centrehttp://www.wirringabaiya.org.au/

Women's Legal Resource Servicehttp://www.womenslegalnsw.asn.au/default.htm

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Accommodation

Aboriginal Homeless People
24 hours - 9799 8446

Homeless Persons Information Service - 1800 234 566 or 9265 9081
For assistance to find emergency accommodation, 9am - 10pm 7 days, all year
http://www.cityofsydney.nsw.gov.au/community/HomelessnessServices/HomelessPersonsInformationCentre.asp

Women's and Girls Emergency Centre - 9211 1616
http://www.wagec.org.au/index.html

Women's Refuge Resource Centrewww.wrrc.org.au/

Youth Accommodation Line - 9698 5833
Up to 18 years
http://www.yaa.com.au/

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Alcohol & Drugs & Gambling

Alcohol & Drug Information Services
24 hours
http://www.adin.com.au/content.asp?Document_ID=38

G Line Gambling Hotlinehttp://www.olgr.nsw.gov.au/gaming_hfpg_gline.asp

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Bullying

Anti-bullying Programs in NSW Schools
https://www.det.nsw.edu.au/

Bully Blocking
http://www.bullying.com.au/

Bullying. No Way!Bullying. No way! is developed and managed by all Australian education authorities for use by Australia's Government, Catholic and Independent school communities
http://www.bullyingnoway.com.au/

Bursting the BubbleExplains how teens can identify violence and abuse within the family, and what can be done to help
www.burstingthebubble.com/

Cybersmart
Cybersmart provides activities, resources and practical advice to help young kids, kids, teens andparents safely enjoy the online world
http://www.cybersmart.gov.au/

National Centre Against Bullyinghttp://www.ncab.org.au/

NSW Public Schools Anti-bullyinghttp://www.schools.nsw.edu.au/studentsupport/studentwellbeing/anti-bullyingpolicy.php

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Children - (Child Protection and Parenting)

Child Abuse Prevention Service - 1800 688 009
24hrs Help & Advice Line
http://www.childabuseprevention.com.au/

Commission for Children and Young PeopleFor advice, referral and resources
http://kids.nsw.gov.au/

Community Services (formerly DoCS) Helpline

  • To report actual or suspected abuse or neglect to a child
  • For assistance and advice with difficult to handle children
  • To report abuse towards a child exposed to domestic and family violence
  • To report serious concern for the welfare of any child

http://www.community.nsw.gov.au/welcome_to_community_services.html

Early Childhood Intervention Info Line - 1300 656 865
Services for children with delayed development or disabilities
http://www.eciinfoline.org.au/

Kids Helpline - 1800 551 800
24 hour Advice line for children
http://www.kidshelp.com.au/

NAPCAN - National Association for Prevention of Child Abuse & NeglectInformation and resources only, not a counselling service
http://www.napcan.org.au/

Parent Line
Free 24/7 Helpline - 1300 1300 52
http://www.parentline.org.au/

Parent Help Line - 1800 637 357 or 9787 0855
Tresillian - Provides Confidential help
http://www.tresillian.net/tresillian-services/24-hour-parents-help-line.html

Protective Behaviours ProgramPreventative safety programs for children of all ages
http://www.protective-behaviours.org.au/

Salvation Army Youth Line - 1300 363 622
24 hours Confidential Help Line
http://salvos.org.au/need-help/

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Complaints (Relating to Police)

Police Customer Assistance Unit - 1800 622 571
To report all Concerns, Compliments or Complaints about police.  Monday to Friday 8am - 4pm
http://www.police.nsw.gov.au/services/additional_services/complain_about_a_police_officer

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Counselling & Support Services

Anglicare
Counselling, Mediation & Family Support Services
http://www.anglicare.org.au/

Carers NSW - Carers Resource Centrehttp://www.carersaustralia.com.au/

Centacare
Counselling, Mediation & Family Support Services

  • Administration - 9390 5377
  • For Counselling - 9390 5366

Centrelink
Federal Government
http://www.centrelink.gov.au/internet/internet.nsf/home/index.htm

Credit Help Line
Advice Line
http://www.wesleymission.org.au/centres/creditline/contact_us/default.asp

Domestic Violence Line - 1800 65 64 63
NSW - A 24hr - 7 days a week telephone support.  Assistance and referral line for all victims of family violence in emergency situations http://www.community.nsw.gov.au/parents_carers_and_families/domestic_and_family_violence/dv_line.html

Family Information Service - 1800 049 956

Financial Planning Association of Australia
http://www.fpa.asn.au/

Health LineFamily Planning Association.  Advice on Family Planning, Reproductive and Sexual Issues
http://www.fpahealth.org.au/404926_20_85826259.html

Gay, Lesbian & Transgender - 1800 184 527
Gay & Lesbian Counselling Service, 4pm-midnight, 7 days
http://www.glcsnsw.org.au/

Interrelate
NSW Central Office.  Counselling, Mediation & Family Support Services)
http://www.interrelate.org.au/pages/contact.php

LifecareCounselling, Mediation & Family Support Services
NSW Central Office - 9708 2088

Lifeline - 13 11 14
http://www.lifeline.org.au/

Lone Parent Family Support Service
Advice & Counselling
http://www.loneparentfamilysupport.com.au/contact_us.html

Parent Line
Free 24/7 Helpline - 1300 1300 52
http://www.parentline.org.au

Parent Help Line
Tresillian. Confidential help
http://www.tresillian.net/tresillian-services/24-hour-parents-help-line.html

Regarding Criminal Justice Support Network
We are a state-wide support service for people with an intellectual disability. We have a 24/7 helpline to contact us to organise a support person when an officer needs to speak to or interview person with an intellectual disability (who are considered vulnerable.)
http://www.idrs.org.au/cjsn/

Relationships Australia (NSW)http://nsw.relationships.com.au/

Rural & Regional Support - 'Countrylink'
Federal Government Rural Services Program
http://www.regionalaustralia.gov.au/

Rural Women's Networkhttp://www.dpi.nsw.gov.au/rwn

Salvation Army - 9331 6000
Support, Counselling & Assistance
www.salvos.org.au

Salvo Crisis Line & Suicide Prevention - 8736 3295
24 hour Telephone Help
http://salvos.org.au/suicideprevention/index.php?suicideprevention

St Vincent de Paul
Family Support, Counselling & Assistance
http://www.vinnies.org.au/home-nsw

The Deli Women & Children's Centre'The Deli Women & Children's Centre is a family support service, specialising in domestic violence service provision. We provide counselling, groups and family support services to women and children, particularly those who have experienced domestic violence.'
http://www.thedeli.org.au/

UNIFAM
Family Support, Counselling & Assistance
www.unifamcounselling.org

Violence Against Women Confidential HotlineThe National Help, Counselling & Referral Service. 'Australia Says No' campaign
http://www.lifeline.org.au/find_help/other_helplines/domestic_violence__and__sexual_assault_helpline

Women's NSW- Pilot NSW Domestic Violence Disclosure Scheme
www.domesticviolence.nsw.gov.au/dvds

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Court Assistance

Women's Domestic Violence Court Assistance SchemeA support scheme funded by NSW Legal Aid.
Can help women get an ADVO. Support Workers from the Scheme will explain the how and why of ADVOs and stopping domestic violence; tell you what will happen in court; go with you to court to support you and tell you about other organisations that can help you.
http://www.legalaid.nsw.gov.au/asp/index.asp?pgid=597

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Disability

Domestic Violence Line (24 hours) - 1800 65 64 63
http://www.community.nsw.gov.au/parents_carers_and_families/domestic_and_family_violence/dv_line.html

Victims Support Line (24 hours) 1800 633 063 or 8688 5511
http://www.lawlink.nsw.gov.au/lawlink/victimsservices/ll_vs.nsf/pages/VS_helpsupport2

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Drugs

Alcohol & Drug Information Services(24 hours)
http://www.adin.com.au/content.asp?Document_ID=38

G Line Gambling Hotlinehttp://www.olgr.nsw.gov.au/gaming_hfpg_gline.asp

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Elder Abuse & Information for Senior Citizens

Aged Care Assessment TeamsACATS help older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACATs provide information on suitable care options and can help arrange access or referral to appropriate residential or community care services such as Home and Community Care (HACC).
http://www.health.gov.au/internet/main/publishing.nsf/Content/ageing-acat-secure-contacts.htm

Department of Aging, Disability & Homecarehttp://www.dadhc.nsw.gov.au/DADHC.htm

Elder Abuse Hotline - The Elder Abuse Hotline is a confidential HELPLINE offering information, advice and referrals for people who experience, witness or suspect the abuse of older people living in their homes in NSW. Call 1800 628 221 or visit the Elder Abuse Helpline website

The Older Persons' Legal Service (a service of The Aged-care Rights Service)
Provides free legal advice and assistance for older people in a range of areas of law.
http://www.tars.com.au/

Older Women's Network
For Advice, Help and Support
http://www.own.org.au/

Seniors Information Service
For Advice, Help and Support
http://www.seniorsinfo.nsw.gov.au/

TelecrossDaily contact service for elderly people to check that they are alright.
http://www.redcross.org.au/nsw/community_services_telecross.htm

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Family Court and Law

Family Court of Australia
http://www.familycourt.gov.au/

Domestic Violence Advocacy Servicehttp://www.womenslegalnsw.asn.au/domestic-violence-advocacy-service-dvas.htm

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Financial Assistance & Consumer Services

Centrelink (Federal Government)
http://www.centrelink.gov.au/internet/internet.nsf/home/index.htm

Credit Help Line
Advice Line
http://www.wesleymission.org.au/centres/creditline/contact_us/default.asp

Financial Planning Association of AustraliaAdvice Line
http://www.fpa.asn.au/

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Housing

(See Accommodation)

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Interpreting Services

Telephone Interpreting Service - 13 14 50
For speakers of languages other than English
http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/

National Relay Service - 1300 555 727 or TTY 13 36 77
For deaf people
http://www.relayservice.com.au/

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If you need legal assistance, you can call these numbers:

Women's Legal Services NSWhttp://www.womenslegalnsw.asn.au

General contact number: 8745 6900

Monday to Friday, 9am - 1pm and 2 - 4:30pm

Women's Legal Contact Line

http://www.womenslegalnsw.asn.au

Sydney Metro

Monday: 9:30am - 12:30pm

Tuesday: 1:30pm - 4:30pm

Thursday: 9:30am - 12:30pm

Phone: 8745 6988

Sydney Regional

Phone: 1800 801 501

Monday, Tuesday, Thursday

Domestic Violence Legal Advice Line

http://www.womenslegalnsw.asn.au

Sydney Metro

Monday: 1:30pm - 4:30pm

Tuesday: 9:30am - 12:30pm

Thursday: 1:30pm - 4:30pm

Friday: 9:30am - 12:30pm

Phone: 8745 6999

Regional

Phone 1800 810 784

Indigenous Women's Legal Contact Line

http://www.womenslegalnsw.asn.au

Monday, Tuesday, Thursday only, 10am - 12:30pm

Phone: 02 8745 6977

Regional

Phone: 1800 639 784

Law Access NSWProvides free telephone legal information, assistance and referrals to people in NSW who have a legal problem.
http://www.lawaccess.nsw.gov.au/

Community Legal Centreshttp://www.naclc.org.au/

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Men - Information for Male Perpetrators and Victims

Accommodation

Homeless Persons Information Servicehttp://www.cityofsydney.nsw.gov.au/community/HomelessnessServices/HomelessPersonsInformationCentre.asp

MenslineSupport, Information and Referral
http://mensline.org.au

St Vincent de Paul SocietyMens Self Help Family Safety Program.  Family Safety & Welfare Centre
http://www.vinnies.org.au/home-nsw

Violence Against Women Confidential HotlineThe National Help, Counselling & Referral Service for Perpetrators and Victims of Violence in Relationships.  'Australia Says No' campaign.
http://www.lifeline.org.au/find_help/other_helplines/domestic_violence__and__sexual_assault_helpline

Youth Accommodation Line (up to 18 years)
http://www.yaa.com.au/

The Men's Referral Service (MRS) (Confidential service)
MRS provides anonymous and confidential telephone counselling, information and referrals to men to help them take action to stop using violent and controlling behaviour.

The MRS telephone counselling service is for:

  • men who might be using violent and controlling behaviour towards a partner or family member,
  • women wishing to find information about male family violence,
  • friends, family, or colleagues of people who are using or experiencing family violence, and
  • professionals wishing to support a male or female client using or experiencing family violence.


Crisis Information, Referral, counselling, referrals to perpetrator programs and National Mensline (counselling) 1300 789 978

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Migrant & Refugee

DIAC - Department of Immigration and Citizenshiphttp://www.immi.gov.au/

Immigrant Women's Speakout Associationhttp://www.speakout.org.au

Refugee Council of Australiahttp://www.refugeecouncil.org.au/

Translating & Interpreting Servicehttp://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/

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Police

Police Emergency -000

Police Assistance Line - For all General Enquiries - 131 444
If you live in New South Wales and wish to report a crime, you can ring the Police Assistance Line.
http://www.police.nsw.gov.au/news/?a=6947

For Interstate Callers to NSW Police - 1800 725 631

Crime Stoppers for reporting suspected criminal activity (24 hours) - 1800 333 000
Anonymously report suspected criminal activity.
http://www.police.nsw.gov.au/can_you_help_us/crime_stoppers

Firearms Registryhttp://www.police.nsw.gov.au/services/firearms

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Rural, Regional & Remote Rural Women

Contact CountrylinkFederal Government country services
http://www.regionalaustralia.gov.au/

Rural Women's Networkhttp://www.dpi.nsw.gov.au/rwn

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Seniors

(See Elder Abuse)

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Sexual Assault/Rape

NSW Rape Crisis CentreNSW Rape Crisis Centre is a state-wide 24 hour telephone crisis, support and referral service for women who have experienced sexual violence. If you live in Sydney, call them to discuss your situation.
http://nswrapecrisis.com.au/Contact%20Us.htm

About Date Rapehttp://www.aboutdaterape.nsw.gov.au/index.html

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Victims of Crime

Victims Support Line (24 hours) - 1800 633 063 or 8685 5511
The Victims Support Line also provides 24 hour information, referral and support to victims of domestic and family violence as well as all other crimes.  You can also receive support and counselling under the Victims Services Approved Counselling Scheme.
http://www.lawlink.nsw.gov.au/lawlink/victimsservices/ll_vs.nsf/pages/VS_helpsupport2

General Victims Support

  • Victims Support Line staff can provide confidential emotional support, in addition to practical information on how to access the approved Counselling Scheme, or how to access other groups and services that may assist you in your recovery.
  • Victims Support Line staff will also give you information on your rights as a victim of crime.
  • All support and information can be provided in community languages via an interpreter or by using the TTY machine.

Witness Assistance Service
Office of the Director of Public Prosecutions
http://www.odpp.nsw.gov.au/was/was.html

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Youth

Aboriginal Children's Services (24 hours)  - 9698 2222

Emergency Youth Accommodation (24 hours) - 9267 5918 Or - 1800 424 830

Kids Help Line (24 hours) - 1800 551 800
If you are between the ages of 5-18 years and you want to talk to someone you can ring the Kids Help Line.  It is a Free Call, except when made from a mobile phone.
http://www.kidshelp.com.au/

Kids Help Line (Lifeline 24 hours) - 13 11 14
http://www.lifeline.org.au/find_help/24_hour_counselling_service

Lifeline Australia (Lifeline 24 hours)
http://www.lifeline.org.au/

Parent Line
Free 24/7 Helpline - 1300 1300 52
http://www.parentline.org.au/

Protection and Family Crisis Services (24 hours) - 1800 066 777

Salvation Army Youth Line (24 hours) - 9360 3000
http://salvos.org.au/need-help/

MyNiteMyNite is a NSW Police Force initiative.
http://www.mynite.com.au/facts.php

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